*Provide creative and innovative solutions to complex user based computer software and hardware issues.*Educate team members about products, while independently keeping technical know-how up to date.*Troubleshoot, diagnose and repair Apple computers and mobile devices.*Technical trainer of new technology for peers and customers.*Maintain a high level focus on team building and individual development.

*Assisted clients with IT solutions; prepared written reports on solutions offered. *Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.*Provided technical assistance to customers on inbound telephone tech support calls.*Used remote access to perform troubleshooting when needed.*Infrastructure: Windows Active Directory, DNS, DHCP, MS Exchange Email Server and supporting.*On-site technical troubleshooting for medical offices.*LAN/WAN Networks CISCO Routers/Switches/Firewalls*Printer setup/troubleshooting: Xerox, Canon, Minolta and Wide format Epson, HP, Roland.*Assisted customers with anti-virus program installations and virus removals.*Support for medical billing SaaS.

As a Partnership Specialist I was responsible for developing and nurturing partnerships with state, local, and tribal governments; community-based organizations; faith-based groups; schools; media outlets; businesses; and other grassroots entities in communities within the regional office area for the purpose of furthering the goals of the 2010 Census and other Census initiatives. I provided support to census field operations such as Recruitment and training, Be Counted, Questionnaire Assistance Centers, Non-Response Follow-Up, and others. I also conducted research, analyzed the regional office area, and assisted in the development of the regional plan for the Partnership Data Services Program for the census. This plan follows the goals and objectives, overall strategies, and major activities provided by headquarters staff as well as adhere to the budget allocations for the regional office for the planning and implementation of the program. I maintained a data base using specialized software and spreadsheets.