• Team Lead on all major projects and mentored team on all new applications and systems• Provided IT Security requirements and phone support for over 2500 external Financial Representatives • Migration of Microsoft Office 2013 to Office 365 for laptop, VDI and desktop• Managed Image migration of Windows XP to Windows 7, Windows 7 to Window 8, and Windows 8 to Windows 10 for 300 on site users.• AD administration of network accounts and file shares• Citrix Desktop Studio/… Show more • Team Lead on all major projects and mentored team on all new applications and systems• Provided IT Security requirements and phone support for over 2500 external Financial Representatives • Migration of Microsoft Office 2013 to Office 365 for laptop, VDI and desktop• Managed Image migration of Windows XP to Windows 7, Windows 7 to Window 8, and Windows 8 to Windows 10 for 300 on site users.• AD administration of network accounts and file shares• Citrix Desktop Studio/ Citrix Desktop Director VDI administration• VMware Horizon/ VMware Vcenter administration of VDIs• Key person for our disaster recovery and Incident response plan for El Segundo • Setup Print queues for network printing• Implemented fax solution that allows NPC to send and receive faxes electronically and store them as tiff or pdf files on the network.• Managed and provided phone extension administration on Avaya Site Administration and voice mail support• Maintain Windows 2000 to 2012 Servers, Built and managed user accounts and file shares permissions.• Bomgar and RDP remote support for over 3500 users.• Install, maintain, and support PC’s /Thin Clients and Laptops with hard drive, memory, motherboards, etc Show less

• Monitor ticketing systems for support requests for 250 internal users, troubleshoot/diagnose, resolve to completion with proper follow up or escalate when necessary• Address support tickets assigned based on priority/urgency in an efficient, effective and timely manner• Great technical support skills to assist and troubleshoot non-technical users on a variety of operating systems, hardware, devices, software and environments• Proven technical, problem solving and troubleshooting… Show more • Monitor ticketing systems for support requests for 250 internal users, troubleshoot/diagnose, resolve to completion with proper follow up or escalate when necessary• Address support tickets assigned based on priority/urgency in an efficient, effective and timely manner• Great technical support skills to assist and troubleshoot non-technical users on a variety of operating systems, hardware, devices, software and environments• Proven technical, problem solving and troubleshooting ability• Ability to handle multiple requests/projects simultaneously and prioritize• Ability to demonstrate clear & confident communication skills both written and verbal• Ability to deal with problems and technical issues in a friendly, calm and reassuring manner• Excellent problem-solving ability. A proactive thinker who encompasses the ‘bigger picture’• Self-motivated, with initiative and a ‘can do’ attitude• Ability to learn new skills quickly – for example, supporting new applications• Ability to maintain composure and client focus while troubleshooting and solving technical issues• Managed Domain-based networks, such as file and print shares, mail and application servers• Work well in a group problem-solving situation• Excellent phone communication skills Show less

Designed, implemented and managed the infrastructure for CSI Miami (TV Show) for 150 users including 90 production servers, and the integration and development of these servers. This involved implementing and administration of Microsoft Exchange and designed integration with Active Directory at CSI Miami (TV Show). Maintained MS Exchange for entire division, including development, user training, and troubleshooting. Implemented wireless technology for supporting cast of CSI Miami (TV Show).

Desktop/ Network support for administration staff and faculty. Duties include domain user account management, print services, PC/Mac repair. Assist professors in the setup of internal networks for research projects, which involves the setup of specialized equipment. Setup testing lab to evaluate new products and applications. Provided technical phone support to lab technicians and research assistants. Work with a small team to provide training and support for an Educational Instituted. Tier 1… Show more Desktop/ Network support for administration staff and faculty. Duties include domain user account management, print services, PC/Mac repair. Assist professors in the setup of internal networks for research projects, which involves the setup of specialized equipment. Setup testing lab to evaluate new products and applications. Provided technical phone support to lab technicians and research assistants. Work with a small team to provide training and support for an Educational Instituted. Tier 1 & 2 support staff leader. Assisted staff on software and hardware problems such as hard drives, network cards, video cards, and diagnosing software issues on their PC’s and Mac’s. Show less

Hired by CMA to provide technical information of acquired technology form Startup Companies. Like Compaq, Dell, Sun, and HP network servers, PC’s, Mac’s. Nortel equipment (passports, baystack, F5 technology, switches, routers and EMC systems. Provide technology expertise to their clients. Made sure that what ever was confidential on their corporate server was kept confidential by backing up their data and reconfiguring their servers.

Continual monitoring of system events, user account lock-out, permissions, firewall rules and port restrictions, antivirus alerts, connectivity duration, PGP security (laptops), facility access, and vulnerabilities of latest published exploits. VPN system management of Contivity Extranet VPN switch, RADIUS, and RSA’s SecurID 2-fold authentication server. Secure wireless LAN devices using MAC addresses, SSID, and encryption. Tier 1 support staff manager. Evaluate helpdesk software to track… Show more Continual monitoring of system events, user account lock-out, permissions, firewall rules and port restrictions, antivirus alerts, connectivity duration, PGP security (laptops), facility access, and vulnerabilities of latest published exploits. VPN system management of Contivity Extranet VPN switch, RADIUS, and RSA’s SecurID 2-fold authentication server. Secure wireless LAN devices using MAC addresses, SSID, and encryption. Tier 1 support staff manager. Evaluate helpdesk software to track work orders, trouble tickets, inventory, and purchase order requests. Build Helpdesk & Client Services group to support end-users and participate with corporate projects. Establish support SLA agreements and guidelines. Setup testing lab to evaluate new products and applications. Log and generate report summaries based on corporate resource management guidelines. Historic data collected and proactively analyzed for growth capacity planning. Reports composed on the following list: file storage quota, mailbox usage, print usage, Internet activity, VPN sessions, and helpdesk work order submission and completion, virus detection incidents, software licenses and cost summary sheets. Financial reports based on department, project, user, and company-wide expenditures. Administer network for Corporate and R&D satellite office. Duties include: domain user account management, print services, document repository, VPN technologies and remote access management, administration of Exchange servers, file server backup & disaster recovery, Intranet updates, and product evaluation and analysis. Develop inventory procedures and workflow processes. Details include barcode asset tags, unit cost entry, budget and non-budget project codes, and workstation ID assignment. Show less

Assisted 500+ employees with problems ranging from software to replacing hardware on corporate network. Lead a team in the setup of a printer server that supported over 300 printers, which included establishing a naming convention for network printers located in each department to include model, location and department. Working in a Novel 4.X platform with Windows 98. Helped restored mistakenly deleted files from sever. Installed and upgraded memory, hard drives and NIC cards. Configure… Show more Assisted 500+ employees with problems ranging from software to replacing hardware on corporate network. Lead a team in the setup of a printer server that supported over 300 printers, which included establishing a naming convention for network printers located in each department to include model, location and department. Working in a Novel 4.X platform with Windows 98. Helped restored mistakenly deleted files from sever. Installed and upgraded memory, hard drives and NIC cards. Configure TCP/IP and IPX/SPX protocols on network PC’s. Show less