Frank Weissmann Email & Phone Number

Alexandria, VA, US

Alexandria, Virginia, United States

• Developed and executed customer success, onboarding, and support journeys for Firefly.ai
• Acted as liaison between 50 enterprise customers and HQ team, ensuring seamless communication
• Customers included Sr. Cloud Directors from Fortune 500 companies
• Gave architectural and basic program framework advice to major companies starting an IaC program with their cloud
• Achieved 96% ARR retention in the first year at Firefly
• Utilized skills in customer relationship management, communication, and problem-solving

Remote

- Promoted to Strategic CSM after six months of service- Served only the company's highest priority accounts, such as Nasdaq, Square, Goldman Sachs and Moody's Analytics- Portfolio valued at over $5M at time of departure- Assisted in the growth of recurring revenue (ARR) by exploring use cases for other departments, understanding which resources (database.

Remote

• Executive-level consulting and account management of partner financial institutions via exceptional business relationships, data and trend analysis of performance, and product and technology strategies to meet program.
• Advise clients on strategic tactics to increase consumer engagement and profitability
• Increase net interest margins, non-interest income, adoption of e-statements, and direct deposit
• Consult on-site and identify areas for improved interactions between leadership and employees andimproved engagements between employees and customers

Austin, Texas

• Executive level consulting and account management of partner financial institutions, including data and trend analysis of performance, business relationship, product mix, technology adoption, product design structure.
• Worked with C-level and VP-level banking executives to further develop strategy and meet program objectives
• Consistently achieved annual goals of revenue growth, churn mitigation and customer satisfaction within a portfolio of 40 clients generating almost $5M in ARR
• Worked independently to run portfolio as its own business by maintaining a high level of organization, client satisfaction, and ownership of results including making clients referenceable and engaged
• Contract management through negotiations, renewals, and addition of new products/services

Austin, Texas Area

• Led hybrid learning and development initiatives and reported findings to our VP of Retail Experience
• Trained a team of five internal employees in change management consulting and presentation skills
• Promoted the launch of banking products with onsite training events
• Continued learning and development initiatives for clients to nurture their engagement in our products

Okinawa, Japan

• Directed simultaneous branch operations for two banking centers at Camp Hansen and Camp Schwab Marine Corps bases, hired and onboarded new staff, many of which had no prior experience in banking, and mentored multiple.
• Improved branch performance from #243 out of 250 branches worldwide to consistent top 25 ranking by increasing focus on customer service and loyalty
• Implemented a conversation model to build rapport and improve product presentations, leading to increased sales of credit cards and loans
• Managed employee turnover and new hire training around frequent military deployments and transfers

Houston, Texas Area

• . Managed 35 branch sales territory in the Houston metro area as sole card acceptance representative
• Met with business owners to understand payment processes and presented appropriate merchant servicessolutions
• Managed all leads and inquiries and assisted clients with new accounts, maintenance issues, and customersupport
• Generated $1 million in revenue during the first year and earned the annual “One Award” for top salesperformance

Various Locations Domestic And International

• Two-time recipient of the Navy and Marine Corps Achievement Medal for combat valor
• Led a team of five military professionals in high-stress environments and mentored direct reports during periods of operational fatigue.
• Developed and deployed strategies to safeguard team members and government property during planned missions

Master Of Science Technology Commercialization, Business/Office Automation/Technology/Data Entry, 3.67 Gpa

Bachelor Of Business Administration (Bba), Finance, General