Frank Wolf Email and Phone Number
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Personal Profile:Living and working in China since 2006. Accomplished “hands-on”, and results driven well-seasoned automotive expert with general management experience and having 16+ years German automotive manufacturer experience in retail as well wholesale with an consistently track record of working with the world’s finest brands like: 4 years Mercedes-Benz retail experience in Germany 7 years BMW retail experience in Germany 2 years BMW retail & wholesale experience in China 3 years Porsche retail & wholesale experience in China 2 years Volvo wholesale experience in ChinaAttended numerous conferences & meetings for BMW, Porsche and Volvo on different management aspects in Germany, China, Taiwan, USA and Sweden. Good knowledge of latest information technology (IT) and excellent understanding of Dealer Management Systems (DMS). International working experience working together with people from more than 17 countries, coming all over the world together, in a strong growing market. Gained comprehensive knowledge about Chinese culture. Having a very strong and comprehensive understanding of the Chinese market as well successfully achieved proven leadership skills and successfully executed Project Management of three parallel running projects for Porsche (China) Motors Ltd., working in close cooperation with the relevant companies Audatex (China), MAHA (China) and Debase Furniture Group. Directing 8 sub-departments with up to 51 employees, thereof 8 reporting managers. Gained extensive experience competencies whilst working with manufacturers, assemblers, importers and dealers of various major automotive brands:Career Objective:To perform outstandingly and influence, in an executive managerial role, utilizing all my skills, abilities and experience to contribute towards business development and growth through customer satisfaction, efficient operations and effective management.
Lautergold Asia-Pacific
View- Website:
- lautergold.cn
- Employees:
- 1
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Managing DirectorLautergold Asia-Pacific Nov 2013 - PresentShanghaiReporting directly to the chairman and business owner, employed in the capacity of Managing Director, with full profit and loss responsibility. Setting up the strategic planning with ROI & ROS focus, manpower development, defining brand positioning and building up the Lautergold distribution network and sales channels with focus on Mainland China. Starting from scratch in 2013 to develop a famous German brand with nearly 300 years of history into a new market.
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Technical DirectorVolvo Car Distribution (Shanghai) Co.,Ltd. Nov 2011 - Oct 2013ShanghaiReporting directly to the VP Customer Service, employed by Volvo Car Distribution (Shanghai) Co. Ltd. in the capacity of Technical Director, with an overall responsibility for 8 sub-departments and a staff complement of 51 employees and 150 Volvo Dealers. The core focus of these departments are to provide established Volvo Dealers and new Volvo Dealers with operational business support, guidance and training related to all aspects of Volvo retail operations in terms of Aftersales standards, systems, processes and manpower development as well to coordinate and solving compliance issues during the import process of new vehicles and to ensure vehicles released from Vehicle Processing Centre (VPC) meet Volvo standards and guidelines. The team comprised both national and expatriate staff.In charge of 8 sub-departments:- Customer Service Process (Dealer Standards)- Customer Service Competence Development (Non-Technical & Technical Training)- Technical Training Delivery- Warranty- Technical Support, Product Follow-Up (PFU) and Current Model Quality (CMQ)- Product Compliance- Vehicle Processing Centres- Business Projects -
Dealer Support ManagerPorsche (China) Motors Ltd Sep 2008 - Oct 2011ShanghaiReporting directly to Head of Dealer Support Team (DST), employed by Porsche (China) Motors Ltd. in the capacity of Dealer Support Manager as well assigned with 3 additionally projects responsibility and being the only Porsche China member of the DMS Change Management Team for the new Porsche China Incadea DMS development. The projects have been the development of the most modern and high sophisticated Direct Dialogue Bay in Asia by MAHA for Porsche (China) Motors Ltd. own retail Porsche Centre Shanghai Pudong as well for analyzing and developing the repair cost estimation system by Audatex and doing the development of new Porsche CI furniture by Debase and Siemens for Porsche in China. -
Senior Aftersales ConsultantBmw China Automotive Trading Ltd. Dec 2006 - Aug 2008BeijingReporting directly to Dealer Qualification Program Manager (DQP), employed by BMW China Automotive Trading Ltd. in the capacity of Senior Aftersales Consultant. The core focus was to provide established BMW Dealers and new BMW Dealers with operational business consulting related to all aspects of BMW retail operations in terms of standards, systems and processes as well best behavior practices in aftersales, HR and manpower development as well systems. The Dealer Qualification Team (DQP) contained people comprised both national and expatriate staff from more than 17 countries coming from all over the world together, which are involved in Aftersales / Technical consulting and which was also involved in business development issues. -
Service ManagerBmw Autohandelsgesellschaft Schiel Mbh Mar 1999 - Dec 2006Berlin Area, GermanyReporting directly to General Manager, employed by BMW Autohandelsgesellschaft Schiel mbH in the capacity of Service Manager. The core focus was to improve the Aftersales business in terms of customer satisfaction, efficiency, productivity and turnover by monitoring and analyzing of Aftersales KPI figures as well implementation meassures. Handling the training planning for all Aftersales employees. Working in various positions during the employment: Service Manager, Workshop Manager and Parts Manager. -
Workshop ManagerMercedes-Benz Ag Oct 1997 - Mar 1999Berlin Area, GermanyReporting directly to the After-Sales Manager, employed by Mercedes-Benz AG, Niederlassung – Berlin in the capacity of Workshop Manager. The core focus was to build up a workshop team, managing the workshop business, planning the workshop load and optimizing the repair quality.
Frank Wolf Skills
Frank Wolf Education Details
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International Business Administration -
Fachschule Für KraftfahrzeugtechnikAutomotive Engineering Technology
Frequently Asked Questions about Frank Wolf
What company does Frank Wolf work for?
Frank Wolf works for Lautergold Asia-Pacific
What is Frank Wolf's role at the current company?
Frank Wolf's current role is Automotive Aftersales Director / Technical Director | Quadrilingual in German, English, Chinese, and Czech.
What is Frank Wolf's email address?
Frank Wolf's email address is 100.264977@gmx.de
What is Frank Wolf's direct phone number?
Frank Wolf's direct phone number is (917) 399*****
What schools did Frank Wolf attend?
Frank Wolf attended Euro-Fh Europäische Fernhochschule Hamburg, Fachschule Für Kraftfahrzeugtechnik.
What are some of Frank Wolf's interests?
Frank Wolf has interest in Family, Motorcycling, Children, Travelling, Environment, Education, Cars, Computer, Photography, Music.
What skills is Frank Wolf known for?
Frank Wolf has skills like Automotive, Business Development, Business Strategy, Automotive Aftermarket, Dealer Management, China Business Development, Vehicles, Team Leadership, Strategy, Automobile, Customer Satisfaction, Process Improvement.
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