Frank Wolf Email & Phone Number

Manage both internal and external facing responsibilities, ranging from client and program management to operations and human capital. Includes direct oversight over as many as 40 direct reports including case administrators, business analysts, quality reviewers, nurses, doctors, and attorneys. Works closely with senior leadership to chart the future.

Coordinated multiple concurrent projects across the company’s Federal portfolio with as many as 110 associates include case administrators, business analysts, quality reviewers, nurses, doctors, and attorneys. Developed and implemented processes and SOPs with key stakeholders to ensure updates to Federal regulations and polices were managed and.

Worked with key stakeholders to solicit, consolidate, and synthesize feedback to identify and prioritize process improvement opportunities. Communicated business requirements with the internal development team and assisted the business with the development and execution of user acceptance testing.  Slashed operational business costs by over $750k for the.

Oversaw the review process to ensure efficient delivery of service and contractual compliance across Medicare appeal projects including production monitoring, process maintenance, quality review, training, and staffing.  Established a call center of 50 call center agents within two weeks of sub-contract award and successfully completed over 10,000.

Processed appeal submissions including data entry and case file triage. Acted as lead nesting trainer for all newly on-boarded staff members.