• Implemented cycle count programs and generated daily reports on MS Excel to monitor inventory accuracy.• Investigated and resolved inventory discrepancies by generating history reports with the warehouse management system (AccellosOne).• Led a team in distributing workload, monitoring work progress and providing training/ assistance; created training manuals to standardize processes.• Coordinated annual BCLDB stock count involving counting of 38,000 physical locations and over 2 million cases in a 647,000 square feet facility; responsible in assigning manpower, cleaning up the inventory prior to count, and completing other preparation work to ensure an overall smooth count.• Provided shipping support in a fast-paced environment by resolving picking issues, system errors, and finding lost products to minimize delay in shipments.• Answered internal and external customer inquiries on inventory issues with a thorough understanding of the system.

• Attained department sales goal regularly by setting personal goals.• Built trustful relationship with customers by providing knowledgeable service.• Discovered customer’s need and provided total solution by asking strategic questions. • Managed peak-hour traffic in store through prioritizing customer’s need.