Frank Yang Email & Phone Number

Stanford, Ca, Us

Seattle, Wa, Us

Seattle, Wa, Us

Troy, Mi, Us

• Led Managed Services Practice which was responsible for delivering consistently high-quality services throughout all phases of client engagements and for developing, communicating and maintaining the Centroid Methodology across practices. Created a standard set of MSA and SOW templates that is used as a basis for all contracting efforts for new client engagements. Served as Career Counselor for two senior Account Managers.• Led a team of 4-5 consultants implementing an enterprise identity management solution based on Oracle Identity Manager for a large auto manufacturer. Conducted QA reviews, redefined project plan and executed test scripts.• Account Manager for a large healthcare client. Managed the relationship with the CIO and their senior IT leadership team. Met frequently with IT and business leadership to understand their business problems and how to leverage Centroid’s services to solve those business problems through the strategic implementation of technology.• Onsite Program Manager for a large healthcare client that acquired a smaller competitor. Managed a 1-year program to integrate 20 acquired clinics into client’s IT infrastructure including network, telephony and end user computing services. Created and maintained the master project plan with input from IT leadership and IT team leads. Communicated with clinic leadership regarding schedules and prep work. Managed a team of 4-9 resources for tactical cut-over and integration support activities.• Pursuit Lead for a successful $2M multi-year Oracle ERP support contract for a large steel manufacturer. Led team that created the written RFP response and delivered the orals presentation.

• Recruited as company’s first full-time technology associate to oversee and advance infrastructure, applications, product development, reporting and quality assurance for leading edge environmental rewards and loyalty program• Led a thorough systems, architecture and capability review recommending a re-platforming strategy migrating the corporate site and backend administration system from Cold Fusion and MS SQL Server to Ruby on Rails and MySQL - Recruited and led a highly skilled team of five successfully redesigning, testing and launching new applications in only five months allowing for future scalability from 45K to over 5M users - Overhauled account transaction and inventory applications enhancing technology to accurately capture all customer activity improving data validity and minimizing corporate liability• Grew technology organization from one to 39 over three years supporting business requirements of rapidly growing organization – households served grew from 27K to over 700K across 20 states in less than three years• Led innovation and development of five new patent pending technologies including the recycling kiosk, drop off center model, community based weighing, point source asset and self-reporting model – three are currently in use today • Accelerated the design and implementation of a new community based weighing system dramatically increasing the number of communities that could be supported by RecycleBank’s incentive based rewards program - Implemented technology in four months despite consensus that process would take up to 18 months - Increased number of cities and towns served by 50% by providing an alternative solution where semi-automatic weight based system would not have been viable• Built first-ever recycling kiosk designed to service significant population living in multi-dwelling units – more than doubled recycling activity during 18-month pilot with 1,300 students living in five Columbia University dorms

Worldwide, Oo

• Served as Technical Architect leading more than eight large, global CRM solution implementations across a diverse range of industries including manufacturing, high-tech, financial services and healthcare – annual IT billings up to $5M• Consulted regularly with practice leadership and staff providing technical guidance on requests for proposals (RFP), project deliverable estimates, technical issues, resource planning and quality assurance (QA) - Personally identified as one of the differentiating factors that led to winning a competitive $2.5M engagement• Oversaw recruiting, resource planning and staff development for CRM associates ensuring all projects were appropriately staffed – career advisor for up to five Consultants and Managers at any given time• Created and led firm’s first-ever Technical Architect Community comprised of 42 of the most talented CRM technical associates in the Americas building depth across practice• Led complex $55M IT engagement designing and implementing a global service and support system for 2,000 users in 35 countries translated in 15 different languages – managed 186 decentralized resources in U.S. and India - Successfully consolidated and converted more than 424 unique applications in just eight months saving client more than $30M in annual fees to HP for utilizing legacy systems - Contributions directly led to considerable amount of additional engagement work for firm including a major project transitioning, designing and implementing an IT infrastructure for $600M divestiture• Engaged to evaluate and re-plan three stalled projects representing over $5M in firm revenues – quickly identified barriers, addressed issues and refocused teams ensuring delayed projects were completed on time and under budget• Managed $3M client relationship with major healthcare insurer providing self-service and call center solutions – managed a dedicated team of more than 30 technology, process and change management associates

Dublin 2, Ie

• Led more than nine complex CRM engagements within the financial services, manufacturing and communications industries designing and implementing systems within a variety of technical and functional environments • Selected as Technology Director for CRM Solutions Centers in Massachusetts and California specializing in architecting and deploying selling effectiveness and call center solutions • Oversaw opening of the Lexington , Massachusetts CRM Solution Center and managed team of 12 – served as interim Technology Director of the San Mateo, California office for six months• Organized activities to extend the Siebel Technical Architect practice beyond North America, primarily to Australia and Europe, involving several overseas business development efforts and mentoring junior technology consultants on Siebel’s application architecture

• Defined technical architecture for a client/server based claims management system and defined client (user interface) message layouts• Implemented client modules using Applications Manager, C, and DeScribe's macro language on an OS/2 platform

Dublin 2, Ie

• Designed and implemented a LAN based Executive Information System (EIS) for top management at a major mutual fund investment company. Designed and built the multi-dimensional EIS database, wrote many of the key pcEXPRESS utility programs and program shells used by the other members of the development team, and developed the system test procedures. • Early in the project, participated in the software selection process, defined business requirements, developed the business data dictionary and implemented a working prototype of the system. Performed role of technical liaison between the project and the vendor’s technical support and marketing staff. • As a Senior Consultant, aided in the production of the conceptual design and cost/benefit analysis for a client/server based claims management system for a large disability insurer's Group Long Term Disability business. Also helped in the development of the network and data topologies.

Bachelor’S Degree, Computer Systems Engineering

Bachelor Of Arts - Ba, Biology, General