Frank Yang Email & Phone Number

Stanford, CA, US

Seattle, WA, US

Seattle, WA, US

Troy, MI, US

• Led Managed Services Practice which was responsible for delivering consistently high-quality services throughout all phases of client engagements and for developing, communicating and maintaining the Centroid.
• Led a team of 4-5 consultants implementing an enterprise identity management solution based on Oracle Identity Manager for a large auto manufacturer. Conducted QA reviews, redefined project plan and executed test.
• Account Manager for a large healthcare client. Managed the relationship with the CIO and their senior IT leadership team. Met frequently with IT and business leadership to understand their business problems and how to.
• Onsite Program Manager for a large healthcare client that acquired a smaller competitor. Managed a 1-year program to integrate 20 acquired clinics into client’s IT infrastructure including network, telephony and end.
• Pursuit Lead for a successful $2M multi-year Oracle ERP support contract for a large steel manufacturer. Led team that created the written RFP response and delivered the orals presentation.

• Recruited as company’s first full-time technology associate to oversee and advance infrastructure, applications, product development, reporting and quality assurance for leading edge environmental rewards and loyalty.
• Led a thorough systems, architecture and capability review recommending a re-platforming strategy migrating the corporate site and backend administration system from Cold Fusion and MS SQL Server to Ruby on Rails and.
• Grew technology organization from one to 39 over three years supporting business requirements of rapidly growing organization – households served grew from 27K to over 700K across 20 states in less than three years
• Led innovation and development of five new patent pending technologies including the recycling kiosk, drop off center model, community based weighing, point source asset and self-reporting model – three are currently.
• Accelerated the design and implementation of a new community based weighing system dramatically increasing the number of communities that could be supported by RecycleBank’s incentive based rewards program.
• Built first-ever recycling kiosk designed to service significant population living in multi-dwelling units – more than doubled recycling activity during 18-month pilot with 1,300 students living in five Columbia.

Worldwide, OO

• Served as Technical Architect leading more than eight large, global CRM solution implementations across a diverse range of industries including manufacturing, high-tech, financial services and healthcare – annual IT.
• Consulted regularly with practice leadership and staff providing technical guidance on requests for proposals (RFP), project deliverable estimates, technical issues, resource planning and quality assurance (QA).
• Oversaw recruiting, resource planning and staff development for CRM associates ensuring all projects were appropriately staffed – career advisor for up to five Consultants and Managers at any given time
• Created and led firm’s first-ever Technical Architect Community comprised of 42 of the most talented CRM technical associates in the Americas building depth across practice
• Led complex $55M IT engagement designing and implementing a global service and support system for 2,000 users in 35 countries translated in 15 different languages – managed 186 decentralized resources in U.S. and India.
• Engaged to evaluate and re-plan three stalled projects representing over $5M in firm revenues – quickly identified barriers, addressed issues and refocused teams ensuring delayed projects were completed on time and.

Dublin 2, IE

• Led more than nine complex CRM engagements within the financial services, manufacturing and communications industries designing and implementing systems within a variety of technical and functional environments
• Selected as Technology Director for CRM Solutions Centers in Massachusetts and California specializing in architecting and deploying selling effectiveness and call center solutions
• Oversaw opening of the Lexington, Massachusetts CRM Solution Center and managed team of 12 – served as interim Technology Director of the San Mateo, California office for six months
• Organized activities to extend the Siebel Technical Architect practice beyond North America, primarily to Australia and Europe, involving several overseas business development efforts and mentoring junior technology.

• Defined technical architecture for a client/server based claims management system and defined client (user interface) message layouts
• Implemented client modules using Applications Manager, C, and DeScribe's macro language on an OS/2 platform

Dublin 2, IE

• Designed and implemented a LAN based Executive Information System (EIS) for top management at a major mutual fund investment company. Designed and built the multi-dimensional EIS database, wrote many of the key.
• Early in the project, participated in the software selection process, defined business requirements, developed the business data dictionary and implemented a working prototype of the system. Performed role of technical.
• As a Senior Consultant, aided in the production of the conceptual design and cost/benefit analysis for a client/server based claims management system for a large disability insurer's Group Long Term Disability.

Bachelor’S Degree, Computer Systems Engineering

Bachelor Of Arts - Ba, Biology, General