Frank Yang Email & Phone Number

Oo

- Responsible for AWS platform roadmap and business-driven cloud strategy.- Keep up-to-date with the latest developments in cloud technology.- Lead cloud service enable team to evaluate new AWS service onboarding requests.- Collaborate with cross-functional teams to develop and implement solutions that support the organization's objectives.- Ensure the security and compliance of cloud-based systems.- Key cloud initiatives: Control Tower Account Factory for Terraform, Innovation Hub Sandbox, EKS, Service Maturity Improvement, Monitoring and Observability.

Oo

- Created EC2 Auto Scaling for AXIS GridLink. The solution includes CI/CD pipeline to automatically create immutable golden images, and deployment to auto scaling, using micro-services including Image Builder, EC2 Auto Scale, DynamoDB, Lambda, SNS, API, Step functions, and CloudFormation.- Set up infrastructure for Hashicorp Vault POC. Coordinated with various developer teams to complete the test cases.- Onboarding AWS services like EFS, FSx using Service Catalog following AWS best practices such as WAF, multi-account and hub-and-spoke architecting.

Oo

- Wintel Subject Matter Expert (SME) on AWS, Private Cloud, Hyper-V, File Serving, FTP, PowerShell and Servers Alive (system monitoring).- Created over 15 processes on EC2 server life-cycle management using Ansible and CDD automation.- On-premise VM provisioning automation using Ansible and CDD- Trained the Wintel team on the AWS workflows and other automation tools. Mentored other team members to help them develop new cloud skills.- Primary contributor in the Private Cloud initiative, a fully self-serviced portal for on-prem server provisioning in development environment.- The Private Cloud environment served over 2,000 virtual servers during its lifetime prior to retirement in late 2021. Achieved zero-touch orchestration, and huge reductions in manual effort and administrative overhead.- Led and delivered projects such as GoAnywhereMFT (secure FTP solution), AWS Backup POC, AWS EC2/VPC reports and so on- Wintel on-call escalation manager rotation

Oo

- Wintel leader of the Tiger project (Sun Life Cloud adoption initiative) in 2018- Key contributor and creator of the Sun Cloud (Private Cloud for self-service server provisioning)- Wintel lead for 2016 UK Disaster Recovery exercise- Wintel lead for 2015 Canadian Disaster Recovery exercise- DCS Ovation winner 2018 Q3- eStars nominee 2018 Q3/Q4, 2020 Q4 - DCS Hidden Star winner 2014 Q1- Continuous enhancements on the Private Cloud environment (Microsoft Hyper-V and System Center 2012 orchestration).- Created Microsoft Azure process for server deployment and operational support.- Created various automations using scripting languages including PowerShell, Python, PHP, JavaScript and AWS micros-services for operational excellence and reports.- Supported the VMware vSphere infrastructure.- Worked with other teams in Enterprise Services on processes such as DR, BCP, EVM- Accomplished other key projects including File Server refresh, Double Take upgrade, ServerAlive, Citrix ShareFile and so on.

Toronto, On, Ca

- Upgraded and improved the Digital Signage systems in Air Canada Centre.- Planned Citrix XenApp 6.5 upgrade from MF 4.5 environment using best practices.

Bengaluru, Karnataka, In

- Worked closely with other team members located in India, Pittsburgh, Denver and UK to ensure consistent IT service delivery to all users around the world.- Hardware and software installation, including IBM x-Series servers, blades, Dell PowerEdge servers, and workstations.- Administrated Windows Systems and applications including Exchange Servers, File Servers, Citrix, Netbackup, DocuShare, SQL Server, SharePoint, Saleslogix on physical and virtualized platforms.- Worked closely with business clients to fulfilled their specific requirements, such as SalesLogix deployment.- Maintained network devices, including switches, routers and cabling- Nortel phone systems administration (Nortel Meridian 11C, and BCM 400)

Ch

- First and second level help desk support for over 600 users in region China- Operated and monitored Windows based servers in multiple locations- Managed and leaded the project “Charisma” for Region China – part of Global implementation of a unified Win2K build for over 25,000 clients.- Supervised HP OpenView rollout for region China and SLAs.

Shanghai, Cn