- Responsible for IT helpdesk support for 220+ end users, networking, mobile device management and system administration for The Rockport Group headquarters.- Migrated domain and computer environment from Adidas to independent Rockport AD.- Planned and executed retail store support policies, coordinating with department heads.- Negotiated an affordable backup solution for retail with wireless company. - Administrated mixed environment of Macs and PCs.- Investigated the purchase of software and managed its eventual deployment to users - Phone support for retail, corporate and remote employee end user systems. Use of CmRcViewer and Kaseya for remote administration.- Managed MSP’s adoption to corporate support- Coordinated with internal IT and external vendors for future planning of IT infrastructure.- Used several ticketing systems to track and resolve issues (Aspen, Jira, Connectwise)- Installed and removed phone lines and administrated business mobile phone accounts- Procured and installed end user computers and components

- Responsible for IT helpdesk support for 220+ end users, networking, mobile device management and system administration for The Rockport Group headquarters.- Migrated domain and computer environment from Adidas to independent Rockport AD.- Planned and executed retail store support policies, coordinating with department heads.- Negotiated an affordable backup solution for retail with wireless company. - Administrated mixed environment of Macs and PCs.- Investigated the purchase of software and managed its eventual deployment to users - Phone support for retail, corporate and remote employee end user systems. Use of CmRcViewer and Kaseya for remote administration.- Managed MSP’s adoption to corporate support- Coordinated with internal IT and external vendors for future planning of IT infrastructure.- Used several ticketing systems to track and resolve issues (Aspen, Jira, Connectwise)- Installed and removed phone lines and administrated business mobile phone accounts- Procured and installed end user computers and components

Video recording and editing, AV support Basic computer support

I provide editing and animation services.

Printer and lab computer support. Checkout and inventory equipment. Managed 3D printer jobs. Assisted students with large format printing on plotters.

Producing medical animation and editing video footage.

Kramden Institute Inc. is a 501(c)(3) non-profit dedicated to empowering hardworking, yet economically disadvantaged, students to cross the digital divide. This is done by awarding thousands of PCs to students to be used to advance their academic and personal achievements. Kramden collects donated PCs, laptops, and peripherals; refurbishes the equipment; and awards the computers, thereby extending the useful life of electronics and reducing e-waste.

I install and reconfigure machines for end users for the HP demo program.

I help shelve books and take care of people that need to check out books.

Assisting in Maintaining computers around the school.