Compliance with company policies and procedures.* Identification, escalation and resolution of identified issues to support our customers, partners and staterequirements pertaining to carrier and client compliance.* Excellent attention to detail and analytical skills.* Exhibit effective communications with internal and external partners.* Audit claim related data for compliance with carrier or customer specific requirements.* Facilitate or enter accurate data directly into the claim system to resolve data errors.* Data validation for data conversions of new or lost business.* Interpret file layout specifications accurately Track metrics.* Participate in meetings as required* Escalate issues appropriately to manager.* Researching on Claims presented by clients on various work platforms* Matching claimant job class codes, policy class codes and work statusMajor Accomplishments:Data Validation: Enabled the entry of customer data directly into the system ensuring accuracy of data inarchiving records and facilitating ease of retrieval.Internal Auditing: Verified the accuracy of invoices, validity of checks, customer specific instructionscompliance and accuracy of customer information to ensure safe and prompt delivery of service

Fostered a team spirit to process payments through electronic and slow mail in a retail and wholesaleenvironments* Used MS Office tools to produce monthly performance metrics, analyzing data to determine quality andproduction stance* Used MS Outlook to organize, prioritize, and communicate to internal and external customers

Equipped team members with resources and tools needed to accomplish their tasks* Oversaw data entry with attention to detail and accuracy* Sent data transmissions to various customers ensuring all deadlines were met

Offered options to various customers through their vehicle buying experience, explaining in detail, the benefits,cost and risks.* Advised potential customers on available finances and what their requirements were.* Prioritized and organized work task with a strategy to follow up with my customers.

Trained new hires and coached them to excel keying data into the system with minimum errors* Corrected errors and made sure the system was devoid of any potential errors* Executed the end of day process and started the next day’s processing

Process checks, credit card and cash payments into various client accounts with specific instructions* Entered data in the system and ensured a high degree of accuracyMajor Accomplishments:Customer Service Delivery: Provided simply the best customer service in a fast-paced retail and wholesaleoperation, accurately assessing customers’ needs, delivering service-oriented support, and implementingsuggestive ways to improve customer satisfaction.Transaction Processing: Monitored credit card payments, cash-handling and check processing functions – in ahigh volume wholesale and retail environments – with attention to detail and accuracy, mitigating organizationalrisks by ensuring full policy and procedure compliance.Internal Auditing: Verified the accuracy of invoices, validity of checks, customer specific instructionscompliance and accuracy of customer information to ensure safe and prompt delivery of service.