• Partner with business leaders to identify opportunities for automation and continuous improvement• Responsible for gathering information, performing discovery, documenting current business processes and gathering and analyzing supporting data • Fosters and maintains relationships with stakeholders, colleagues, and team.• Identify, understand, analyze complex business processes in a short period of time to translate to an improvement recommendation (preferably automation optimization but also process related)• Understand Fundamental concepts, practices and procedures of process improvement analysis and implementation• Identifies and communicates risks associated with process automation candidates• Apply process improvement methods and tools; analyze relevant data to ensure fact/data based decisions are made• Gather process information through interviews, observations, surveys, and workshops• Ability to independently gather data, perform analysis and recommend courses of action

• Provides facilitation, training, support, and coaching for assigned value-streams and/or initiatives. • Act as a SME (Subject Matter Expert) for PEx guidance and expertise.• Analysis of large data-sets for capacity and utilization assessments to help determine issues and recommendations• Collaborate with PEx team members and key stakeholders for current state assessments on new processes that may meet automation and process improvement criteria in future large scale initiatives• Plan and implement 5S standards for workplaces to streamline work and process flows.

• Developed tools and techniques for continuous process improvement of workflows around various hospital departments• Evaluated large datasets for capacity, utilization improvement recommendations, and cost reduction• Project facilitation and guidance of goals and steps to achieve success in a group environment• Performs current and future state assessments of processes with observations and workflow mapping

- Provided remote/on-site support/installation for large business’ computer networks, servers. and restaurant point of sales terminal systems - Built automated SQL databases for “Daily/Weekly Special’s” menu’s for restaurant clients - Created and serviced Point of Sales touchscreen terminals and servers for restaurants state wide, and provided continual remote support for SQL based menu customization via Future POS software - Served as the primary point of contact for installation and setup of Voice Over IP (VoIP) telephone systems for 50 person enterprise offices

- Repair broken computers and all internal hardware, service software issues and operating system corruptions, built new custom desktop computers for basic and advanced users- Created a strong customer service environment by providing support and service to build, repair, and maintain reliable computer systems for everyday users and large businesses- Facilitated large scale projects which included the build and installation of over 30 custom computers within set time frames for businesses such as Withlacoochee River Electric, Reeves Import Motorcars of Tampa, and Academy at the Farm a K-8 charter school