Francisca Kassapian, Iap, Csm Email & Phone Number

Washington, Dc, Us

United States

Internal Audit Team Member, Serco North AmericaResponsible for engagement planning, risk management, monthly report tracking, and stakeholder management.Ensured compliance with audit program guidelines and standards.Created executive-level monthly reports to communicate findings and recommendations to senior management and the board.

Northern Virginia

Certified Scrum Master/Business Process Analyst, Federal Retirement Thrift Investment Board (FRTIB)Analyzed multiple business IT system requirements and documented end-user interfaces.Created test plans, tracked technical events, and managed user acceptance testing.Acted as a communication liaison between stakeholders.Recognized for creating efficiencies and process improvements for the IT Site Services deliverables in 2020, 2021, and 2022, during the IT testing and demo stages of application releases.

Northern Va

Paralegal, Federal Retirement Thrift Investment Board (FRTIB) Contract, Serco North AmericaSupported the FRTIB contract in the Legal Processing Unit for a global company specializing in service delivery excellence.Served as a subject matter expert in legal processing, quality control, and continuous improvements.Trained team members and provided valuable insights into internal processes.Acted as a liaison between support and legal teams, driving process improvements and efficiencies.Recognized for performance and leadership.Recipient of the 2018 Serco Pulse Award.

Virginia

Licensed Realtor in the Commonwealth of Virginia since 2004; Currently offering referral services to anyone interested in buying or selling property nationwide. Residential and military relocation expert. Sales and Marketing; Relocation referral team. Multi-million Dollar Sales Awards; Developed and maintained online lead generating and marketing of residential property; managed customer relations in the sale and marketing of the real estate experience. ABR Certified.

Mclean, Virginia

Retail Management in the Beauty and Cosmetics Industry; Specialized in Men's Tailored Suits and FurnishingsManaged business plans, inventory, and visual merchandising for the department.Oversaw sales, promotions, and customer relationship building, resulting in proven outcomes through increased sales records.Led a team of 50-80 members, providing coaching, conducting scorecard evaluations, setting goals, and tracking year-to-date sales reports.Focused on building the brand and enhancing the customer experience.Recipient of the 2012 All-Star Award; recognized for leadership skills, leading teams, and delivering exceptional service.

Fairfax, Virginia

Facilitated Relationship Skills Program at Nation's Largest Adoption AgencyPlayed a key role in training and education, conflict resolution, and served as a Board liaison and recruiter.Demonstrated management skills in coordinating a federally funded program, meeting deliverables, and maintaining accountability in reports and documentation.Built strong community relations in the private and public health sectors.Utilized bilingual communication skills effectively to meet the needs of a diverse client base.

Fredericksburg, Virginia

Board Member, New Vision (Volunteer Community Service)Contributed to a non-profit organization dedicated to assisting women transitioning from incarceration to becoming productive members of their local community.

Fredericksburg, Virginia

The Foundation raises money to provide support to area charities whose mission is to provide housing to those in need. Practice of leveraging knowledge of the community, leaders, and resources to support the mission of the foundation.

Chaired the Committee of the Virginia Association of Realtors in Richmond, Virginia.

Fredericksburg, Virginia

Agency Relations, America's Second Harvest (now known as Feeding America)Fredericksburg Area Food BankMarch 2004 - December 2004Acted as a liaison between the agency and local food pantries, contributing to the organization's leadership in the local food banking industry.

Volunteer Coordinator, Naval Medical Center San Diego (AFES)Directed Volunteer Resources for the Chapter and Blood Services (Human Resources).Managed departmental staff and was responsible for the department budget.Coordinated Disaster Services Human Resources.Roles included Trainer, Recruiter, and Human Resources development.Managed training records and deployment of disaster recovery teams for local and national disasters.

Support Specialist, Fund Raising Department & Executive Office, United Way of San Diego (1987)Executive Assistant to the President & CEO of the National United Way of America. Provided support to the directors of the Fund Raising Department and Executive Office.Specialized in coordinating state agency fund-raising efforts, federal Combined Federal Campaign (CFC) annual fundraising, and local annual fundraising events.

Certified Scrummaster® (Csm®), Business Administration And Management, General, Certification (Bi-Ennial)

Activities and Societies: Certified ScrumMaster® (CSM®)Knowledge of framework and understanding of team accountabilities, events.

Pursuing Associates Degree, Legal Assistant/Paralegal, 4.0

Certificate In Paralegal, Law

Education record

Activities and Societies: Yellow BeltSerco developed study and practice of the Six Sigma methodology of management principles in business.

Internal Audit Practitioner (Designation), Auditing, Pass

Activities and Societies: Internal audit provides an independent and objective review and assessment of the design and operation of Risk.

Completed, Financial Principals Of Accounting

Activities and Societies: Financial Principals of Accounting for business.

Completed, Human Relations

Activities and Societies: Studies of leadership styles in corporations, small business and non-profits.

Arlington, Virginia