Collaborate with faculty, unit directors, and upper administration to strategically manage international recruitment, admission, and student services/immigration workflow processes by creatively analyzing data generated from industry standard reporting agencies and internal third party reporting software.Produce, analyze, and summarize findings of critical admission/enrollment reports with the goal of improving student recruitment strategies and business process strategies in order to increase international application yield, admission yield, enrollment yield, retention rates, and student satisfaction.Research, design, test, implement, and maintain third party computer systems to enhance business process automation.Successfully implemented three systems concurrently and provided training for staff through concise instructional videos to automate the training process for new personnel and students (AddressTwo CRM, Sunapsis Case Management System, and Terra Dotta Study Abroad Application System). This responsibility includes working with university IT to integrate externally collected data into existing ERP (Banner) and imaging (BDMS) systems.

-- Provided 3rd Tier desktop and network support for the College of Communication, Information, and Media-- Served as a backup support personnel to key administrative offices at the university--Supervised numerous graduate and undergraduate students

Remodeled business processes and workflow to efficiently manage 10 interior restoration crew employees and 15 roofing crew employees.Ensure that construction project deadlines are being met with the goal of the keeping overhead and material cost under budget.Reconstructed business processes, workflows, and created a strategic marketing plan which led to an 80% increase in revenue in the first year of implementation.Established strong partnerships with property management companies and managed large-scale projects. This has contributed to an increase increase in revenue from $300,000 to $3 million in a three year period.Strategically worked with popular lead generation companies to maximize construction leads.Designed, implemented, and maintain website and social media presence.