Frank Balenzano Email & Phone Number

Program Owner of an Employee Career Development program - A comprehensive plan that road maps employees reach their professional objectives.Manage and evaluate employee performance through weekly/monthly coaching sessions to enhance individual results.Assign, prioritize, and oversee tasks to meet department KPIs and service levels.Lead bi-weekly team.

Ensured employee metrics, standards, SLAs and production objectives were met through coaching, mentoring, and the day to day development and recognition of assigned team members.Conducted daily huddles, weekly/monthly team meetings to review personal strengths and areas of opportunities and assisting team members with their career path options.Responsible.

Awarded SQM-Certified World Class Customer Service Representative and Recipient of 2 World Class Elite trips to Mexico, for back-to-back yearsManaged and improved 407 ETR’s relationship with an assigned portfolio of high-value business customers by developing a good understanding of their business needs while independently resolving ad-hoc issues.Provided.

Managed portfolio of assigned delinquent Business accounts, solicited and prepared settlements on accounts as neededCollaborated with Business Collections Manager on various customer issues and established corrective actionsTactfully resolved challenging situations professionally and calmly in a firm but friendly manner, often with irate.