Frank Behra Email & Phone Number

Denver, Colorado, United States

● Performs daily data center operations for Meta network across multiple sites in Denver metro● Lead deployment projects such as equipment additions and removals● Complete quality inspections of final work performed at network sites● Review and implemented MOPs and SOWs for network expansion projects● Work directly with NOC for ticket resolution● Performed other duties as assigned by leadership

United States

Performed Inside Plant Operations including, but not limited to, fusion, optical loss, OTDR fiber splicing and testing, additions, removals, wiring connections and modifications on working equipment and circuitsReviewed, validated and created High-Level Designs and Low-Level Designs for areas of expertiseFollowed Customer/Industry standards for design documentation and implementationProvided technical leadership to installation and support engineering teamsParticipated as part… Show more Performed Inside Plant Operations including, but not limited to, fusion, optical loss, OTDR fiber splicing and testing, additions, removals, wiring connections and modifications on working equipment and circuitsReviewed, validated and created High-Level Designs and Low-Level Designs for areas of expertiseFollowed Customer/Industry standards for design documentation and implementationProvided technical leadership to installation and support engineering teamsParticipated as part of the project leadership teamManaged and tracked time, materials, equipment, project documentation, within project guidelines and submitted daily and weekly reportsReviewed audited, and approved deploymentsPerformed other duties as assigned by leadership Show less

United States

Lead various types of installation projectsRead and interpreted detailed specifications and drawings, blueprints, schematics, and method of procedures (MOPs)Ran multiple cable types including coaxial, power, fiber, and network transmission; Used a variety of specific connectors and terminating procedures: Lacing, stitching, sewing cablesTerminated DC power, rectifiers, PDUs, BDFB/BDCBs, inverters, converters, raycaps and associated infrastructure used in telecommunications… Show more Lead various types of installation projectsRead and interpreted detailed specifications and drawings, blueprints, schematics, and method of procedures (MOPs)Ran multiple cable types including coaxial, power, fiber, and network transmission; Used a variety of specific connectors and terminating procedures: Lacing, stitching, sewing cablesTerminated DC power, rectifiers, PDUs, BDFB/BDCBs, inverters, converters, raycaps and associated infrastructure used in telecommunications networksTerminated cables using RJ45 connectorsCleaned and scoped fiber connectors, Documented light levels and other readings with job specific testing equipment (ex: OTDR)Installed ironwork (ladder rack) cable paths, horizontal and vertical pathways for fiber optic cable management systems, and created a physical cable path for equipment and cable designTested and evaluated systems to determine efficiency, reliability, and compatibility with existing systemCompleted detailed documents of work performed and provided daily status updates Show less

United States

Installation including rack and stack, full infrastructure builds, backbone cabling, copper and fiber testing, and complex DC power workInput job status, issues, requests and all-expense-related information into the Project Management platformReconcile materials for sales order using web based inventory control formsControl all on-site aspects of the job and work closely with the Installation Supervisor or Project Manager to ensure customer satisfactionInterface directly with… Show more Installation including rack and stack, full infrastructure builds, backbone cabling, copper and fiber testing, and complex DC power workInput job status, issues, requests and all-expense-related information into the Project Management platformReconcile materials for sales order using web based inventory control formsControl all on-site aspects of the job and work closely with the Installation Supervisor or Project Manager to ensure customer satisfactionInterface directly with the Installation Supervisor or Project Manager and Engineering Department to resolve any order issues. Correct job specifications, drawings, documentation and record all changes in the Project Management platformPerform hardware testing, such as power verification, device provisioning and system tests Show less

• Performed GPON test and turn up on Huawei and Calix product line• As the senior technician, I provided training team members on assorted telecom practices.• Maintained and installed Juniper and Fujitsu equipment for company backbone network• Lead support on the Ribbon/Nortel C20/DMS hybrid voice switch• Accessed trouble ticket queue and engineering project website for various daily workload

Tampa/St. Petersburg, Florida Area

• Provided Tier III switch and SS7 support to all field technicians on Frontier’s network nationwide• Created switch overview training class and trained new employees switch fundamentals• Supported the migration of technology and equipment into the network after company acquisition• Diligently reduced ticket queue times and total count to lowest levels in several years• Responded promptly and isolated critical outages ahead of the service level agreement… Show more • Provided Tier III switch and SS7 support to all field technicians on Frontier’s network nationwide• Created switch overview training class and trained new employees switch fundamentals• Supported the migration of technology and equipment into the network after company acquisition• Diligently reduced ticket queue times and total count to lowest levels in several years• Responded promptly and isolated critical outages ahead of the service level agreement thresholds• Regularly took on special projects to improve company network performance Show less

New York, Ny

• Lead a team of three project engineers and three field engineers and multiple fiber contractors• Installed and serviced Cisco ASR 9001, 9010 and 9922 servers, as well as 15454 and M6 transport equipment• Managed the network of 370+ multi-tenant office building in NY, NJ and Philadelphia• Provide hands-on technical expertise for maintaining, troubleshooting, and turning-up fiber optic networks• Select, manage, and train contractors on network support and construction related… Show more • Lead a team of three project engineers and three field engineers and multiple fiber contractors• Installed and serviced Cisco ASR 9001, 9010 and 9922 servers, as well as 15454 and M6 transport equipment• Managed the network of 370+ multi-tenant office building in NY, NJ and Philadelphia• Provide hands-on technical expertise for maintaining, troubleshooting, and turning-up fiber optic networks• Select, manage, and train contractors on network support and construction related activities• Worked with Network Engineering to provide field perspective and expertise to network deployments• Interfaced with dark fiber vendors to build out risers/laterals to "Class A" office buildings Show less

Denver, Co

• Applied advanced technical expertise while working on complex IP, switching and transport network.• Installed and tested optical jumpers and optical long haul cable, performing fiber analysis functions for splice activities, fault locating/fiber restoration and new turn-ups.• Implemented thorough working knowledge of SONET, DWDM and IP protocols and data conversion in day to day work.• Utilized multiple test equipment such as OTDR, power meter equipment and Ethernet test equipment… Show more • Applied advanced technical expertise while working on complex IP, switching and transport network.• Installed and tested optical jumpers and optical long haul cable, performing fiber analysis functions for splice activities, fault locating/fiber restoration and new turn-ups.• Implemented thorough working knowledge of SONET, DWDM and IP protocols and data conversion in day to day work.• Utilized multiple test equipment such as OTDR, power meter equipment and Ethernet test equipment such as1Gb/s to 100Gb/s JDSU test set.• Employed skill sets during equipment installation and maintenance to minimize lost time and needed materials, always completing work ahead of schedule.• Maintained a Mean Time To Repair (MTTR) of less than 6 hours on all trouble tickets assigned.• Gained great experience on various vendors equipment while doing installation, test and turn up, commissioning and provisioning.• Spliced over one thousand fibers with a 100% success rate of splice testing.• Installed the first ever ALU 7950 IP core routers, world's fastest routers, in North America and CenturyLink.• Showed adaptive and engineer-on-the-fly skills to set the standard for all future installations of these routers in the company.• Commissioned several first time vendor purchased equipment with no support or guidance by applying skills to interrupt vendor documentation saving the company over $20,000.• Organized and implemented a migration plan that successfully moved one hundred 10Gb/s Ethernet customer circuits with no outages and minimal downtime. Show less

Denver, Co

• Maintained CenturyLink's entire voice network while trouble shooting active alarms and outage management of a network consisting of DMS 100/500/250, DCO, EWSD, GTD5, and 5ESS TDM switches (including auxiliary equipment and subtending remotes), a network of SS7 STPs and their A-Links, and a CVoIP/IMS network consisting of Ericsson, Sonus and Acme Packet network elements.• Communicated effectively with peers, other CenturyLink centers, LECs, IXCs and customers.• Worked closely with… Show more • Maintained CenturyLink's entire voice network while trouble shooting active alarms and outage management of a network consisting of DMS 100/500/250, DCO, EWSD, GTD5, and 5ESS TDM switches (including auxiliary equipment and subtending remotes), a network of SS7 STPs and their A-Links, and a CVoIP/IMS network consisting of Ericsson, Sonus and Acme Packet network elements.• Communicated effectively with peers, other CenturyLink centers, LECs, IXCs and customers.• Worked closely with ILECs, CLECs and Vendors for quick trouble resolution ensuring the telephony network maintained 99.999% availability.• Performed with minimal supervision in a 24x7x365 Network Reliability Operations Center environment, sometimes for extended hours and was available to work all hours and shifts.• Managed ticket workload, statuses tickets, directed outage and jeopardy notifications to Network Event Management Center (NEMC) and internal voice operations management team.• Assisted other technicians with troubleshooting outages and complex events to provide a learning environment, resolve the issues quickly, and ensuring all proper policies and procedures are followed.• Provided input in writing and improving process and procedures for the center. Show less

Las Vegas, Nv

• Monitored and analyzed switch performance and provided trouble resolution for 22 DMS 500 telephone switches nationwide.• Handled reactive and proactive alarm isolation and repair, customer trouble tickets, SS7 and MF trunking maintenance and local line service.• Worked with Local Number Portability, SMA2s and many Nortel Co-location remote switches.• Assumed the position of switch security to ensure Mpower's entire switching network was protected from fraud and inside and outside… Show more • Monitored and analyzed switch performance and provided trouble resolution for 22 DMS 500 telephone switches nationwide.• Handled reactive and proactive alarm isolation and repair, customer trouble tickets, SS7 and MF trunking maintenance and local line service.• Worked with Local Number Portability, SMA2s and many Nortel Co-location remote switches.• Assumed the position of switch security to ensure Mpower's entire switching network was protected from fraud and inside and outside tampering.• Utilized the DMS remote headsets to properly isolate troubles by doing call through testing on customer lines.• Worked second level escalation on customer tickets with an average trouble ticket repair time of three hours.• Worked side by side with level III support on more difficult DMS problems. Show less

Misawa Afb, Japan

• Preformed maintenance of Misawa AB's entire fiber optic network, to include installation, repair and splicing of fiber optic cabling.• Managed Misawa Air Base's entire switched telephone network servicing 35,000 military, civilian and Japanese nationals, including Japan's air force.• Worked on preventive maintenance, trouble isolation and repair, new circuit install of customer lines, DS1, DS3, SONET maintenance and daily switch services of their Nortel DMS 100/200… Show more • Preformed maintenance of Misawa AB's entire fiber optic network, to include installation, repair and splicing of fiber optic cabling.• Managed Misawa Air Base's entire switched telephone network servicing 35,000 military, civilian and Japanese nationals, including Japan's air force.• Worked on preventive maintenance, trouble isolation and repair, new circuit install of customer lines, DS1, DS3, SONET maintenance and daily switch services of their Nortel DMS 100/200 switch.• Supervised and trained a three man switch crew on all aspects of the DMS.• While site manager of the switch, improved telephone office performance to receive an "Excellent" rating in an annual inspection, the first such high rating in six years.• Lead a six-man crew in the installation of the Supernode upgrade for Y2K, a 1.8 million dollar project, ensuring complete customer satisfaction. Show less

Wright-Patterson Afb, Dayton, Oh

• Serviced two large DMS 100/200 telephone switches including multiple remote switches that provided telephone and DS1/DS3 traffic for all of Wright-Patterson AFB, with more than 100,000 customers.• Duties include maintenance and repair of the DMS switches and their remote switches, installation and service of PBX switches, installing of all CAT5 LAN cabling and working both the trouble desk and providing field trouble shooting for Wright-Patt's entire telephone network.• Played a… Show more • Serviced two large DMS 100/200 telephone switches including multiple remote switches that provided telephone and DS1/DS3 traffic for all of Wright-Patterson AFB, with more than 100,000 customers.• Duties include maintenance and repair of the DMS switches and their remote switches, installation and service of PBX switches, installing of all CAT5 LAN cabling and working both the trouble desk and providing field trouble shooting for Wright-Patt's entire telephone network.• Played a pivotal role as a member of a select team tasked to provide operational support for the United States Secretary of State and peace negotiators during the Balkan Proximity Peace talks at Wright-Patt.• Supported the closure of the Defense Electronic Supply Center saving the Defense Metropolitan Area Telephone System-Dayton 200,000 dollars in equipment expenses. Show less