Frank Berends, Pmp Email & Phone Number

Arnhem-Nijmegen Metropolitan Area, GE, NL

Brummen

• Responsible for the project delivery and project department focused on Healthcare ICT;
• Managing projects and teams in the domain of Call an Wander Management, Mobile Devices, ICT Migration and LCM, Safety, Access and Domestic control.

The Hague Area, Netherlands

• Managing SAP upgrades, migrations and divestments projects.
• SAP tool upgrade and configuration in the Secure Hosting for customer most confidential applications. Although all data has been encrypted and protected the project completed all deliverables first-time right which can.
• Integrated and transitioned SAP Solution Manager functionality and knowledge towards several customer departments across customer organisation. Resulting in a new support organization and 25% cost saving.
• ERP upgrades for several SAP landscapes and severe application landscapes.Managing infrastructure projects and SAP projects for Shell;
• Successfully migrated one of the most critical landscapes towards a new data center. Recognized and honered by Management and customer.
• Customer driven optimization project and reduced a 100 terabytes hosted in several global data centers.

Eindhoven Area, Netherlands

• Responsible for managing Major Incidents and Problem Management within the Philips Global Account. Define and running Continual Service Improvements Initiatives.
• Ensured effective and efficient Problem Management is implemented on client account and across service lines within T-systems.
• Identified resolutions, opportunities and managed the follow up on improvement initiatives.
• Near-shored operational activities towards low-cost countries.

Oss, Netherlands

• Managed and safeguard the ITIL best practices for Incident and Problem Management for IT Technical Services worldwide.
• Defined standards and implement ITIL compliant processes for managing Incident, Problem and Service requests.
• SLA and KPI reporting for Incidents and Problems. Training and coaching of process members and stakeholders.
• Consolidating a Case & Incident Management Platform for 7000+ MSD analysts to one unified Service Management System (Remedy 7.6).

Boxmeer, Netherlands

• Responsible for the T1 IT Services in the Netherlands and other Intervet locations in EMEA.
• Managed the EMEA Service Desk, Workplace Support, Asset and User Management and the ID provisioning worldwide.

Ede, Netherlands

• Responsible for implementing non standard projects. Setting up and implementing new services.
• Managed projects to connect businesses e.g. leased lines, dark fibres, radio beams etc.
• Managed pilots to implement new services.

Arnhem, Netherlands

Responsible for the mechanical and electronic production of equipment for multiple handicapped. Managed the Service Desk, Field Support and the Planning&Resource department. Development of Communication and Domotica equipment.

Technical Automation

Technical Science & Information Technology