Frank Bernardo, Mba work email
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Frank Bernardo, Mba personal email
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Senior Document Automation / Customer Communication Software Engineer | xPression | OpenText | ExstreamExperienced and results-driven Senior Document Automation Software Engineer with over 10 years of expertise with xPression, OpenText, and Exstream. Passionate about leveraging cutting-edge technologies to optimize document processes, enhance operational efficiency, and deliver exceptional client satisfaction. With a strong technical background and a proven track record of successful implementations, I am dedicated to driving innovation and achieving outstanding outcomes.Experience:Spearheaded the design and implementation of complex document automation solutions using OpenText xPression and Exstream for a diverse clientele, enabling streamlined document generation and delivery.Collaborated closely with clients to gather requirements, analyze business processes, and architect custom-tailored solutions to meet their specific needs and challenges.Led a team of developers, providing guidance and mentorship throughout the entire project lifecycle, ensuring high-quality deliverables and adherence to project timelines.Conducted comprehensive system assessments, identifying opportunities for process optimization and automation, resulting in significant cost savings and increased productivity.Acted as a subject matter expert, providing technical leadership and support to both internal teams and external stakeholders, ensuring successful project outcomes.Developed and implemented scalable document automation strategies using OpenText xPression, OpenText Exstream, and others resulting in improved efficiency and accuracy in document generation for a large-scale enterprise.Conducted in-depth analysis of existing document workflows, identifying bottlenecks and designing innovative solutions to improve overall performance and reduce manual effort.Designed and maintained complex document templates, rulesets, and workflows, adhering to industry standards and best practices.With over a decade of dedicated expertise, I specialize in harnessing the power of OpenText xPression and OpenText Exstream technologies to drive impactful solutions. My journey in the realm of document composition and customer communication management has equipped me with a deep understanding of how to leverage these platforms to create tailored, efficient, and engaging content experiences. My proficiency lies in not just navigating these tools but in maximizing their potential to streamline workflows, enhance customer interactions, and elevate overall business outcomes.
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Sr. Software EngineerMaximusDenver, Co, Us
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Sr. Software EngineerInternal Revenue Service Feb 2024 - PresentWashington, District Of Columbia, Us -
Senior Xpression EngineerElevance Health Jul 2023 - Jan 2024Indianapolis, Indiana, Us -
Software EngineerAssurant Sep 2011 - Jun 2023Atlanta, Georgia, Us -
Associate Software EngineerAssurant Nov 2015 - Jan 2018Atlanta, Georgia, UsxPression developer responsible for development, QA, and implementation on a variety of document automation projects. Analyze requirements and design solutions for approved projects and change requests of high complexity and riskDesign/develop system, application and program code according to business and technical requirementsIdentify and validate solution objects, functions, interfaces, dependencies, and integration points. Ensure the technical feasibility of a solution is determined and complete as needed.Optimize production-ready code for maximum speed and scalability.Quality assurance and unit test solutions independently or as part of a development teamIdentify key application design issues (e.g. maintainability and performance) and recommend possible solutions.
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Regulatory Compliance AnalystAssurant Apr 2014 - Nov 2015Atlanta, Georgia, UsActively manage & escalate critical complaints and legal requests; including but not limited to, regulatory agencies, attorneys, consumer advocacy groups, and clients resulting in positive production and feedbackProvide complaint analysis with discover reporting on all new claims, while implementing procedural adjustments as needed to mitigate company risk.Manage onsite regulatory compliance procedures, requests and audits.Successfully lead internal audits, identifying discrepancies in the business function which resulted in increased mandatory company wide audits, consistent maintenance and breach mitigation's strategies.Analyzed, developed, and implemented the ‘Assurant Compliant Outline’ attaining compliance standards. Applied key changes risk mitigation/exposure for a block of business; resulting in over $400,000 in savings.Conducted in-depth analysis for financial data & business practices, resulting in further mitigation of risk.Provided global recruitment & Subject Matter Expert (SME) support during the designing, testing and implementation of the new CRM based software & the conversion of manual to automatic generated customer communication.
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Usp Claims Adjuster I/IiAssurant Sep 2011 - Apr 2014Atlanta, Georgia, UsAn insurance claims professional and acting as a key component to a rapidly growing Claims department. Entrusted to manage OEM programs and client communication. Oversaw daily tasks, reporting, and proper adjudication of vehicle service contract claims. Directly communicates with clients, vendors, and contract holders to solve and manage business relationships. Promoted to assist colleagues with claim reviews.Key Contributions:Implemented changes to claims adjudication process to mitigate losses. Using input from vendors and was able to lower the average claim 13% all while maintaining customer and client satisfaction.Built and maintained client relationships. Acted as the liaison between a domestic recreational vehicle manufacturer and Assurant Solutions. Maintained relationships for both customer and client satisfaction.
Frank Bernardo, Mba Skills
Frank Bernardo, Mba Education Details
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Florida International University - College Of BusinessMaster'S Of Business Administration -
Eckerd CollegeGeneral
Frequently Asked Questions about Frank Bernardo, Mba
What company does Frank Bernardo, Mba work for?
Frank Bernardo, Mba works for Maximus
What is Frank Bernardo, Mba's role at the current company?
Frank Bernardo, Mba's current role is Sr. Software Engineer.
What is Frank Bernardo, Mba's email address?
Frank Bernardo, Mba's email address is fr****@****ons.com
What schools did Frank Bernardo, Mba attend?
Frank Bernardo, Mba attended Florida International University - College Of Business, Eckerd College.
What are some of Frank Bernardo, Mba's interests?
Frank Bernardo, Mba has interest in Investing, New Technologies, Poverty Alleviation, Motorcycle Roadracing, Crossfit.
What skills is Frank Bernardo, Mba known for?
Frank Bernardo, Mba has skills like Insurance, Management, Customer Service, Training, Asp.net Mvc, Python, .net Core, Information Technology, Agile Methodologies, Web Services, Web Applications, Software Design.
Who are Frank Bernardo, Mba's colleagues?
Frank Bernardo, Mba's colleagues are Viot Andy, Larry Voss, Joan Hulsey, Anautica Hunter, Rohan Brown, Kyra Ringler, Abigail Sanchez.
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