Frank Bernardo, Mba Email & Phone Number

Senior Document Automation / Customer Communication Software Engineer | xPression | OpenText | ExstreamExperienced and results-driven Senior Document Automation Software Engineer with over 10 years of expertise with xPression, OpenText, and Exstream. Passionate about leveraging cutting-edge technologies to optimize document processes, enhance operational efficiency, and deliver exceptional client satisfaction. With a strong technical background and a proven track record of successful implementations, I am dedicated to driving innovation and achieving outstanding outcomes.Experience:Spearheaded the design and implementation of complex document automation solutions using OpenText xPression and Exstream for a diverse clientele, enabling streamlined document generation and delivery.Collaborated closely with clients to gather requirements, analyze business processes, and architect custom-tailored solutions to meet their specific needs and challenges.Led a team of developers, providing guidance and mentorship throughout the entire project lifecycle, ensuring high-quality deliverables and adherence to project timelines.Conducted comprehensive system assessments, identifying opportunities for process optimization and automation, resulting in significant cost savings and increased productivity.Acted as a subject matter expert, providing technical leadership and support to both internal teams and external stakeholders, ensuring successful project outcomes.Developed and implemented scalable document automation strategies using OpenText xPression, OpenText Exstream, and others resulting in improved efficiency and accuracy in document generation for a large-scale enterprise.Conducted in-depth analysis of existing document workflows, identifying bottlenecks and designing innovative solutions to improve overall performance and reduce manual effort.Designed and maintained complex document templates, rulesets, and workflows, adhering to industry standards and best practices.With over a decade of dedicated expertise, I specialize in harnessing the power of OpenText xPression and OpenText Exstream technologies to drive impactful solutions. My journey in the realm of document composition and customer communication management has equipped me with a deep understanding of how to leverage these platforms to create tailored, efficient, and engaging content experiences. My proficiency lies in not just navigating these tools but in maximizing their potential to streamline workflows, enhance customer interactions, and elevate overall business outcomes.

Listed skills include Insurance, Management, Customer Service, Training, and 57 others.