Consulting and advisory services, helping growing B-B businesses achieve their potential. We focus on our clients' core strengths and adjacent growth opportunities, taking them from "discovery" through strategic planning to daily execution.

My team serves as experts and advisors internally and externally on the needs of the manufacturing, auto and energy industries. We show customers how Salesforce is uniquely positioned to address their needs. We will help them create their vision and execute it successfully.Leveraged past experience, in IT and business as a customer advocate and Sales mentor, creating industry solutions in the language of the customer in new Operating Unit.- Contributed to YoY revenue growth of 22% in Manufacturing vertical.- Developing industry solutions and associated enablement to promote Sales, Service and Channeldigitization, as well as Data Analytics and Workforce Performance.- Organized nine of the primary solution providers in the manufacturing vertical to unite marketing and promotion. Sponsor of the first Salesforce Manufacturing Summit- Mentoring dozens of manufacturing companies in their Salesforce discovery and implementations.- Promoting Salesforce solutions through dozens of speaking engagements, webcasts, podcasts, and blogs.- Expanded scope to include colleagues in Automotive, Utility and Oil & Gas subverticals.

Leader responsible for the holistic set of customer experiences across Honeywell Building Technologies (HBT): strategic planning and operation excellence, increasing customer satisfaction (NPV) while improving productivity and reducing headcount through people, process and technology transformation. - Customer advocate for all business units within HBT: Fire, Security, Electrical Products, Building Management Systems, Projects and Services - In 18 months, built a team of CX professionals: Voice of Customer (VOC), Data Analytics, Digitization, Operational Excellence and eCommerce to translate and operationalize the reimagined VoC into digital customer journeys, transforming the customer experience. - Built new persona-based eCommerce portal for channel partners and contractors, with suggested selling engine, which now processes over $500 million in transactions annually.- Led Master Data Management and development of Data Analytics models and dashboarding for: Supply Chain and Order Management; Customer Satisfaction; Pricing; Disputes; Product Management; and Customer Lifetime Value (CLV), used to launch new pan-HBT channel loyalty program for all customers.

Functional leader of both Customer Experience and Information Technology and member of the Senior Leadership Team at Club Car, leveraging people, processes and technology to delight our customers.• Within first 90 days, began execution of plan to upgrade and/or replace 85% of existing legacy systems. Completed overhaul of ERP hardware, operating system, and software within first year. Upgraded, replaced and implemented 17 major systems in 3 years.• Reduced 1200+ ticket backlog to daily norm under 20 with fewer resources within 12 months. • Galvanizing teams through Lean events to streamline business processes in order management, customer experience, engineering (ECNs), manufacturing, operations, aftermarket and product management (SKU rationalization and product configuration). • Implemented new QIS (Quality Information System), Supplier Scorecards and MES (Manufacturing Execution Systems, establishing new application standards, now being used in all Ingersoll Rand SBUs.• Developed new partner portal on the Salesforce.com Communities platform replacing 16 year old unsupported technology. Implemented SFA for opportunity management for direct sales and channel. • Created data analytics to accurately predict monthly revenue with 95% confidence.• Instituted processes, policies and procedures to stabilize the order file and increase partner self-service. Dealers and distributors enter 93% of their orders, compared to 51% two years ago and 75% last year. • Established partner training and development platform to bolster technical services capabilities, increase customer retention and parts sales, and strengthen the brand.• Developed Big Data strategy and infrastructure to mine connected car data (IoT) to create predictive analytics to deliver competitive advantages, increase customer and partner retention, as well as services revenue. • Boosted partner survey participation 25% and satisfaction scores 12 points, achieving the highest score in 9 years.

Functional IT leader and member of the Senior Leadership Team at Club Car, leveraging operational excellence to streamline processes and transform legacy systems environment.

Divisional P&L leader and Chief Revenue Officer, building the Ricoh Teknoforce brand (think Geek Squad for business) to drive sales of network solutions, including: managed services, monitoring, server hosting, cloud computing, security, disaster recovery, VOIP, document storage and retrieval and IT outsourcing.• From a base of 15 pre-sales consultants in NFL cities, established a nationwide presence, hiring and developing 26 sales managers, training 300 pre-sales and 1.700+ post-sales technicians in 34 areas across the U.S. in conjunction with merger of IKON and Ricoh Business Services.• Achieved 51% revenue growth with 100% attainment in 2010; record growth and margins in 2011; with business targeted to more than triple in 2012. • Invested in new people, processes and technology to establish consistent quality remote monitoring, predictive diagnostics and proactive remediation of hundreds of customer networks through a centralized Managed Services Operation Center. 89% of all inbound calls are now addressed internally without the need to dispatch a technician. • Revamped product lines and established partnerships with key third-party providers to simplify offerings, increase service quality and customer satisfaction while increasing margins. Reduced suppliers from over 1,300 to less than 75 in less than two years.• Transformed internal infrastructure from spreadsheet to true managed P&L: from demand generation/lead development through post-sales customer satisfaction, including CRM, quoting, pricing, Statement of Work development, order processing and billing through two Oracle systems.

Launched new PMO, encompassing budget management, project and application portfolio, recruitment and training.• Establishing governance model, Project Tracking Database, monthly project reviews, and Resource Planning Model, providing transparency to all activities in all Divisions.• Cemented single SDLC, phase gate review and approval process for all projects and for integration of new acquisitions (16 in 2007) onto common corporate application platform (SAP). • Established governance model (Project Initiation, Prioritization and Approval), Project Tracking Database and Resource Planning Model to provide transparency, monitoring and continued process improvement. • Conducted monthly reviews of approximately 150 projects across eight divisions and five functions. • Developed value optimization program to leverage investments in consolidated system (SAP)• Recruited and mentored a team of PMP-certified Project Managers to develop and maintain policies, procedures and templates for all IT initiatives.• Instituted change management team, training 1000+ employees in less than 6 months

Managing development of business intelligence and ancillary applications across the enterprise.• Stabilized Business Warehouse operations to produce consistent, accurate on-time reporting.• Developed application inventory to track and consolidate over 1175 business applications enterprise-wide. • Rebuilt team plagued by burnout and high turnover• Developed vision in Information Broadcasting, dashboarding, workflow and event management to customers, distributors, business functions and executive management.

Responsible for reorganization of IT project management structure and governance of diversified portfolio of 50-70 business-transforming projects annually, each averaging $100K in discretionary spend. • Strong financial management: Produced $32M in annual hard dollar and working capital savings, exceeding goal by 11%, while underspending budget by 25%.• Developed business cases, cost/benefit analysis, including Total Cost of Ownership and EVA metrics for hundreds of projects annually. • Led team in development of Aerospace IT Systems Strategy, creating a technology architecture roadmap to consolidate 1,132 legacy systems, mounting the largest SAP implementation in the industry.• Negotiated multi-year SAP R/3 ERP consultant contract for Honeywell Aerospace, saving over $15M. • Founding member of Honeywell DigitalWorks Council, meeting Corporate goal of $1B of savings in 2005.

Member of business leadership team, specifically responsible for IT operations, infrastructure and development.•Developed 20+ member staff and $15M annual operating budget, underspending expenses by 20%.•Functionalized IT roles to provide internal customer connectivity and business ownership of projects.•Developer of first business unit Digitization Strategic Plan and Technology Plan.•Core team member for Honeywell Aerospace Portal, leading catalogue and e-order management track.•Collaborator in Cordiem (formerly Myaircraft.com). Only SBU to be providing full functionality on site. •Implemented ERP in Repair and Overhaul sites in U.S., UK and Germany.

New product development leader for B-to-B E-Commerce, CRM, and business intelligence systems.• Redesigned corporate presence on Internet to embrace E-Commerce, including on-line commercial banking functions and intelligent agent capabilities. • Created integrated sales and customer relationship management tools for commercial sales force, including development of and interfaces to customer and prospect databases, contact and opportunity management, call tracking, pipeline reporting and marketing encyclopedia.• Built data warehouse architecture for commercial banking.

Strategic planner, responsible for creation, development and promotion of credit, treasury management, investment banking and international trade services to companies with sales of $5M+. • Developed and executed Strategic Marketing Plans and budgets, integrating market research, advertising, public relations, direct marketing, sales promotion, sales management, and electronic/interactive communications• Developed Product Inventories used to support business cases for all new treasury management products as well as systems changes, product enhancement and pricing strategies. • Responsible for product conceptualization and commercialization. Inaugurated Purchasing Card, Comerica Intellect, Comerica Gateway (balance reporting/transaction initiation) and Comerica Image Services.

Creating ad copy and developing campaigns for numerous local clients.