Frank B. Email & Phone Number

Kansas City, Mo, Us

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Charlotte, North Carolina, Us

Overland Park, Kansas, Us

Support the implementation of compliance standards across data centers and adherence to QTS product offerings. Create and deliver training material intended for all levels at QTS in order to support the utilization of resources. Key administrator of the Keylight Governance Risk and Compliance (GRC) platform working with executives in review and publishing QTS authoritative compliance documents in accordance with QTS Compliance Services vision, strategy, and goals.✔ Maintenance of QTS enterprise control set✔ Perform controls rationalization as new IT and operational compliance standards are on boarded to simplify the enterprise control set✔ Evaluate and interpret IT and operational compliance standards requirements and provide guidance to process and control owners on the objective and intent of the requirement✔ Drive the creation and maintenance of enterprise security documents (policies, standards, baselines, guidelines and procedures)✔ Manage internal and external resources in a variety of scenarios including compliance readiness assessments, controls implementations, and control execution monitoring

Houston, Texas, Us

Promoted into this highly visible role based on multiple prior successes, generally responsible for the execution of operational processes across the end-to-end sales cycle within a defined function, which includes measurement of sales compensation and order management. Engaged in complex business analysis, in order to measure, review and analyze for efficiency and effectiveness of HP’s defined processes. Accountable for the operational performance based metrics and agreed upon service level objectives as well as ensuring adherence to HP Policies and programs via internal audits nationally and across the various countries part of the Americas with applicable legal local requirements.✔ Conducts quality assurance reviews, analyzes data, and presents findings for monthly conducted audits of moderate to high complexity. ✔ Resolves operational compliance issues which requires collaboration with cross-organizational teams such as Legal, Finance, Sales, Shared Services and Operations Management.✔ Consults and advises as a Subject Matter Expert on Process Improvements initiatives in order to maximize operational flow and subsequently reduce downtime, errors and increase productivity. ✔ Received exemplary mid-year 2015 review earning "Significantly Exceeds Expectations" across all categories.

Houston, Texas, Us

Successfully led a high-functioning account team of 6 custom specialists who consistently met or exceeded all performance-based metrics. Provided operational process consulting expertise across Sales team in developing custom customer solutions to enable efficient execution of processes. Provided E2E Order Management Support by ensuring all Order Acceptance Criteria met SAB104 and SOX guidelines. Maintained Canadian training operations with a focus upon SAP new hire and post-hire training updates across all of Canada.✔ Awarded the (MVP) Most Valuable Player award for Canada. ✔ Significantly reduced costs by driving near-shore Business Process Outsourcing efforts to a San Jose, Costa Rica office for three months. Utilized bilingual language skills (French and English) while focusing on small-and-medium business segment related transactions. Subsequently communicated the off near-shore Global Business Services model to relevant employees focusing on effective resource utilization and cost savings. ✔ Led four-person team managing Canada’s top enterprise customer “Bell Canada” for their ongoing service contracts, consisting of over 3K servers installed across Canada, generating $22M in revenue for HP over a three-year period. Successfully renewed custom deal for another four-year term generating $15M fixed revenue, with quarterly true-ups generating variable revenue during the four-year term.

Associate’S Degree, Computer Programming

Associate’S Degree, Architecture Technologies