Frank Brunke Email and Phone Number
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At Arctic Information Technology, my role as National Service Delivery Manager is grounded in my expertise in customer relationship management (CRM) and technical project management. With a proven track record, I've driven a 43% increase in Monthly Recurring Revenue, demonstrating my ability to develop and execute technology strategies that resonate with clients and enhance their business operations.The heart of my professional mission lies in empowering clients through workshops and tailored training sessions, which accelerates their technology adoption and fosters a culture of innovation. Our team's collaborative efforts ensure seamless client onboarding and service delivery, cementing Arctic IT's reputation for exceptional customer satisfaction and successful project outcomes.
Arctic Information Technology
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National Service Delivery ManagerArctic Information Technology Aug 2020 - PresentAnchorage, Ak, Us- Orchestrated seamless onboarding of new service clients, coordinating schedules, expectations, timing, resourcing, and milestones. Collaborated with client executive sponsors and Arctic IT leadership to ensure successful delivery.- Developed and executed technology strategies for clients across various Microsoft Platforms, resulting in a remarkable 43% increase in Monthly Recurring Revenue.- Spearheaded workshops and training sessions for client teams, fostering a culture of innovation and accelerating technology adoption.- Identified technology, solutions, and services to address specific customer scenarios, contributing to enhanced customer satisfaction.- Collaborated with cross-functional teams to identify and implement emerging technologies, ensuring clients stay at the forefront of the rapidly evolving digital landscape.- Established and maintained strong relationships with existing customers, consulting companies, and partners through proactive phone calls, site visits, and Client Business Reviews (CBR).- Assumed a leadership role within 30+ assigned accounts, contributing to a team-selling environment and identifying upsell opportunities.- Analyzed service tickets to identify trends and areas of business improvement, ensuring continuous enhancement of service delivery.
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Technical Account EngineerRicoh Usa, Inc. Apr 2015 - Aug 2020Exton, Pa, UsI designed complex customized solutions for enterprise-level environments. From identifying and developing accounts to performing discovery and needs assessment, I worked with my clients to identify areas of improvement. Then we create the plan to make that improvement a reality. I remotely manage my territory, conduct new business prospecting, and building those relationships until they become my clients. For the past three years, I overachieved my assigned revenue metric objectives by an average of 11% which includes YOY growth.I’ve maintained my deep knowledge of the entire solutions portfolio – and am able to explain things in terms that clients understand and where these solutions solve their business problems.My contributions in this role also include:✔Maintaining a healthy pipeline while finding zero-based (new) opportunities, managing territory with Salesforce.com.✔Responding to Requests for Information (RFIs), Requests for Proposal (RFPs), and Statements of Work (SOWs) and conducting bid presentations. ✔Presenting compiled data and analytics for informed decision-making, supporting the implementation of new business solutions. -
Project Manager, Knowledge ManagementRicoh Usa, Inc. Jan 2008 - Apr 2015Exton, Pa, UsAs a part of the Knowledge and Planning Group, I developed and led key projects. We provided the global team with tech tools to increase customer service metrics. I was able to meet all deadlines on time and within budget by creating success milestones, key performance indicators, and managing the team to those.Some of my key projects and resulting achievements included:✔Developing an SSO process for over 1000 field technicians, saving significant time which improved uptime and satisfaction for our customers and techs.✔Producing hundreds of short how-to videos for field technicians – these just-in-time type training modules enabled them to find answers and demonstrated fixes while the tech was in-field.✔Leading a solutions rebrand coupled with a new marketing strategy and support materials for dealers and techs which increased the ability to respond to service calls per day and reduced overtime.
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Freelance Web DesignerSelf Employed Oct 2007 - Jan 2008Satellite Beach, Florida, UsFreelance / Contract Web Designer -
Manager Of New MediaHoboken Floors - Company Closed Jan 2006 - Oct 2007Tasked with the development of new sales opportunities with the creation of an online store and new sales tools, leveraging mobile devices. - Created the first, in the industry, an online store for contractors to order products. - Developed mobile sales tools to work with overseas producers of flooring. Cutting the sales cycle down by days. Allowing for real-time inventory awareness. - Allowed allocation of products to customers days before the competition.
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Director Of Creative ServicesRe/Advantage Oct 2002 - Oct 2006Developed entire marketing campaigns for REALTORS. Defined the brand image for the individual REALTOR or Real Estate office working closing with the Broker. - Scheduled HeadShots / Office Photos. (scheduled photographer) - Advised on taking the best listing photos. - Developed Online Marketing & SEO Services - Created platform to allow REALTORS to create/maintain the websites. - Generate custom websites for national firms. - Branded MLS Listings for REALTORS with IDX Listings
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Creative DirectorNassau Media Partners Jul 2000 - Sep 2002Prime responsibility was for the development, from the ground up, for a new form of Alternative Outdoor Advertising for the PATH trains call PATHVision. Reaching millions of daily commuters for the tri-state area using the PATH trains. Work with local and national companies to develop advertising campaigns for a new ad format. Met with customers to deliver focused ads for the entire network or the stations local to the company. Provided the first visual timetable for commuters waiting on the platforms. Informing commuters of delays and routes. Developed new technologies, to obtain news and weather from nationally syndicated partners.
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Graphic DesignerNew Jersey Internet Access Jan 1999 - Jul 2000Designed websites for a wide variety of customers. Met with clients and performed on-site visits to better understand the business and goals of the new project. Gathered client marketing material and took photos for the new web sites so there was a uniform look/feel. Maintained technical knowledge by attending design workshops and obtaining trade publications.
Frank Brunke Skills
Frank Brunke Education Details
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William Paterson University Of New JerseyComputer Graphics
Frequently Asked Questions about Frank Brunke
What company does Frank Brunke work for?
Frank Brunke works for Arctic Information Technology
What is Frank Brunke's role at the current company?
Frank Brunke's current role is Customer-Focused & Goal-Driven | Strategic Account Management | Driving Cloud Innovation & Empowering Teams | Passionate About Growth & Training for a Sub 6-Hour 70.3 Ironman.
What is Frank Brunke's email address?
Frank Brunke's email address is ec****@****usa.com
What is Frank Brunke's direct phone number?
Frank Brunke's direct phone number is +197371*****
What schools did Frank Brunke attend?
Frank Brunke attended William Paterson University Of New Jersey.
What are some of Frank Brunke's interests?
Frank Brunke has interest in Networking, Blogging, Inbound Marketing, Entrepreneurship, Health, Blogs, Education, Environment, Mobile Devices, Science And Technology.
What skills is Frank Brunke known for?
Frank Brunke has skills like Strategy, Cloud Computing, Online Marketing, Social Media, Web Analytics, User Experience, Social Media Marketing, Project Management, Digital Strategy, Mobile Devices, B2b, Social Networking.
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