Frank Brunke Email & Phone Number

New York, Ny, Us

Anchorage, Ak, Us

- Orchestrated seamless onboarding of new service clients, coordinating schedules, expectations, timing, resourcing, and milestones. Collaborated with client executive sponsors and Arctic IT leadership to ensure successful delivery.- Developed and executed technology strategies for clients across various Microsoft Platforms, resulting in a remarkable 43% increase in Monthly Recurring Revenue.- Spearheaded workshops and training sessions for client teams, fostering a culture of innovation and accelerating technology adoption.- Identified technology, solutions, and services to address specific customer scenarios, contributing to enhanced customer satisfaction.- Collaborated with cross-functional teams to identify and implement emerging technologies, ensuring clients stay at the forefront of the rapidly evolving digital landscape.- Established and maintained strong relationships with existing customers, consulting companies, and partners through proactive phone calls, site visits, and Client Business Reviews (CBR).- Assumed a leadership role within 30+ assigned accounts, contributing to a team-selling environment and identifying upsell opportunities.- Analyzed service tickets to identify trends and areas of business improvement, ensuring continuous enhancement of service delivery.

Exton, Pa, Us

I designed complex customized solutions for enterprise-level environments. From identifying and developing accounts to performing discovery and needs assessment, I worked with my clients to identify areas of improvement. Then we create the plan to make that improvement a reality. I remotely manage my territory, conduct new business prospecting, and building those relationships until they become my clients. For the past three years, I overachieved my assigned revenue metric objectives by an average of 11% which includes YOY growth.I’ve maintained my deep knowledge of the entire solutions portfolio – and am able to explain things in terms that clients understand and where these solutions solve their business problems.My contributions in this role also include:✔Maintaining a healthy pipeline while finding zero-based (new) opportunities, managing territory with Salesforce.com.✔Responding to Requests for Information (RFIs), Requests for Proposal (RFPs), and Statements of Work (SOWs) and conducting bid presentations. ✔Presenting compiled data and analytics for informed decision-making, supporting the implementation of new business solutions.

Exton, Pa, Us

As a part of the Knowledge and Planning Group, I developed and led key projects. We provided the global team with tech tools to increase customer service metrics. I was able to meet all deadlines on time and within budget by creating success milestones, key performance indicators, and managing the team to those.Some of my key projects and resulting achievements included:✔Developing an SSO process for over 1000 field technicians, saving significant time which improved uptime and satisfaction for our customers and techs.✔Producing hundreds of short how-to videos for field technicians – these just-in-time type training modules enabled them to find answers and demonstrated fixes while the tech was in-field.✔Leading a solutions rebrand coupled with a new marketing strategy and support materials for dealers and techs which increased the ability to respond to service calls per day and reduced overtime.

Satellite Beach, Florida, Us

Freelance / Contract Web Designer

Tasked with the development of new sales opportunities with the creation of an online store and new sales tools, leveraging mobile devices. - Created the first, in the industry, an online store for contractors to order products. - Developed mobile sales tools to work with overseas producers of flooring. Cutting the sales cycle down by days. Allowing for real-time inventory awareness. - Allowed allocation of products to customers days before the competition.

Developed entire marketing campaigns for REALTORS. Defined the brand image for the individual REALTOR or Real Estate office working closing with the Broker. - Scheduled HeadShots / Office Photos. (scheduled photographer) - Advised on taking the best listing photos. - Developed Online Marketing & SEO Services - Created platform to allow REALTORS to create/maintain the websites. - Generate custom websites for national firms. - Branded MLS Listings for REALTORS with IDX Listings

Prime responsibility was for the development, from the ground up, for a new form of Alternative Outdoor Advertising for the PATH trains call PATHVision. Reaching millions of daily commuters for the tri-state area using the PATH trains. Work with local and national companies to develop advertising campaigns for a new ad format. Met with customers to deliver focused ads for the entire network or the stations local to the company. Provided the first visual timetable for commuters waiting on the platforms. Informing commuters of delays and routes. Developed new technologies, to obtain news and weather from nationally syndicated partners.

Designed websites for a wide variety of customers. Met with clients and performed on-site visits to better understand the business and goals of the new project. Gathered client marketing material and took photos for the new web sites so there was a uniform look/feel. Maintained technical knowledge by attending design workshops and obtaining trade publications.