Manage day-to-day activities related to the development and delivery of website projects for the wide-ranging industry of educational institutions from the initial discovery to final completion. Proactive and sustained communications with project team members to encourage and guide them through the project while meeting their goals and timelines.Share knowledge and best practices to inspire project school clients to gather their website content and add it to the website using new and visually appealing layout options.Collaborate with school and academic-oriented clients to build strong relationships as part of the website building, launch, and transition to Support.Enhance client relationships by regularly communicating and appraising them on their project’s current status via weekly calls providing a positive and trusting rapport that supports and encourages the client as they strive to meet their project goals.Mentor the clients through the duration of the project to enhance their training experiences and provide them one-on-one opportunities to both improve their knowledge of Finalsite’s CMS platform but also to build up their “tool-box” of best practice methods and options when adding their content to the new website to ensure optimization and visually appealing pages

• Professional customer-centric web solutions support analyst, both online and direct phone support, to the 1,200+ private and public schools across the globe who utilize the Finalsite web software suite of products.• Supported client web site administrators in problem analysis and resolution in an informative, timely, and user friendly approach.• Educated and mentored clients as part of fielding their product questions and in expanding upon the topic when client's expressed end goals benefited from the additional information.• Assessed, identified, and documented software bugs and communicated those details back to the Quality Assurance development team.• Assisted school admissions team staff in navigating and utilizing Finalsite's admissions and enrollment software product.• Implemented payment gateway solutions with client school websites to enable online form payment submission capabilities for activities such as fundraising, online giving, and school event registrations.• Guided school clients from the website development/deployment cycle into their Finalsite support environment.• Actively coordinated 200+ school website launches through a combination of direct conference call meetings and online communications.

• Actively apply both standardized as well as exploratory test methods to validate that the proprietary company software products produce expected results in both defined software specification requirements and overall usability. • Using a project tracking application, report all software exceptions including potential bugs and collaborate with program development teams in the exception review process.• Maintain and setup computer test environments, both virtual and physical states, to allow for rapid building of test platforms based on various operating systems (Windows, Linux, Mac OS), database environments.

• Managed day-to-day online/phone based customer support related to mBLAST’s software products. • Test and monitor software suite to ensure consistent performance and results for customers. • Engage the product and development teams to optimize product updates and correct product bugs.• Support information technology team in various projects and internal software support.

Web Site Design - Web Site Support• Full website design life cycle from planning, designing, testing, deploying and supporting web sites for clients.• Provide on-site training to clients in website content management and social media marketing methods.

Managed all aspects of the company’s global website to ensure functionality and access; monitored web visitor traffic and other web server activities such as search engine optimization (SEO); created and maintained the production and development & test web server environments, team leader and implementer for projects involving website layout and design changes; coordinated day-to-day marketing team activities related to creating new content as well as updating preexisting web content on the company’s website; created customer-oriented product destination pages referenced in printed advertisements and e-mail campaigns; managed all web-based event registration, customer inquiry, and survey forms as well as the corresponding back-end databases that retained the submitted customer data.

Deployed and administered global email system, setup servers and email/database client network in North America, Europe, and Asia; planned and implemented email and Lotus Notes specific training sessions for employees and site administrators at each company site.Actively monitored and managed the company’s email and database servers located at all global sites and tracked and optimized data traffic performance across all of the system servers; created user accounts and served as point person for communicating email policy and enforcement to global user base.

Worked with internal customers to define and gather business requirements for proposed work-flow applications; recommended alternate processes that leveraged electronic workflow capabilities such as approval notification request emails; created a functional design proposal; designed and maintained Lotus Notes-based applications for company wide work flow processes and department level document management.