on contract at ADP

Sr. PM and agile program coach for large scale IT and joint Finance-Marketing based initiatives with a Fortune 50 ranked telecommunications client. Primary responsibilities include:- Executing program strategy and agile transformation efforts- Project and portfolio management- Risk mitigation and stakeholder management- SDLC and digital transformation- KPI, OKR and release status reporting- Customer empathy and solution discovery- Agile tools training and best practices

Consulting on business agility transformation and managing various projects for Fortune 500/100/50 clients across multiple organizations and sectors with a core focus on people and culture. Primary responsibilities included:- Coaching and training for teams and leadership- Portfolio and stakeholder engagement- Design thinking, C/X, U/X, and U/I implementation and best practices- Process optimization, solution discovery and solution management- People engagement and communities of practice- Tools adoption and standardization- Change management, governance and communications

Working with small businesses and clients to develop brand identify, online presence, and creative solutions for marketing purposes and special events.- Managing the entire lifecycle and translating customer requirements into mixed media solutions- Gathering requirements, drafting contract agreements, and managing client relationships- Specializing in front-end interface design, graphic design, social media, SEO, and web analytics

Scrummed an IT Development Operations team and managed multiple cross-stream projects simultaneously, including test script automation, service virtualization, and exploratory testing efforts. Also engaged with Release Train Engineers, agile coaches and leadership to plan and facilitate PI planning and IT open spaces. Other responsibilities included:- Conducting Agile Team ceremonies and triaging impediments- Coaching and mentoring peers- Coaching teams in defining norms, estimating efforts, and ensuring burn down and velocity- Facilitating technical process mapping and design discovery sessions with development teams- Working with the Scrum Master community to ensure and enhance Agile adoption.- ATDD training and implementation lead- Regression test suite and test script repository planning and redesign- GitHub repository setup and automation tool development using Ruby/Gherkin- Researching and designing internal Test Maturity Model

BSA and proxy Product Owner for the FDR/Metris production support team. Facilitated ceremonies, prioritized and defined business intent, and managed vendor relationships with co-located contract teams. - Proxy product owner- Helped communicate and lead Agile and VersionOne process and implementation with teams- Conducted team engagement sessions, client meetings, and managed vendor relationships- Partnered with Program Delivery teams to introduce Kanban and provide training to teams- Developed Cumulative Flow trend reports for teams to monitor performance and improvement areas- Risk analysis and workload prioritization- Department lead for social media portals, communications, compliance, and team engagement

Responsible for ensuring compliance and controls for department of 30+ employees across multiple sites. Managed cross-department projects, generated metrics for senior management, and helped design and deploy systems of record and user-facing tools.- Database administration and content management- Technical lead assigned to system migration and network integration projects- Department lead for access provisioning, recertification and compliance

As a lead BIRO, I was a key liaison between back end system teams and front end operations. I was primarily responsible for:Employee metrics & analyticsSubject matter expert and main point of contact for systems support, information security and access provisioningDepartment lead for process improvements, intake form enhancements, and knowledge based documentation

Control records workflow lead and administratorInformation security officerVendor production supportAnalytics and reporting

Acted as a lead for the E-Commerce Support group, responsible for handling inbound technical support inquiries. Organized training presentations & meetings, monthly one on one's with employees, and creating dashboard reporting for our clients. Required to communicate frequently with senior management, delivering reports on current team performance and progress, as well as ensuring quality measures are in place.

Assisting customers with billing questions and technical support issues through inbound channels (phone, fax, email). Acted as a senior rep and point of contact for escalated issues. Responsible for basic reporting needs, including time tracking and auditing projects. Responsible for creating training guides, as well as conducting side by side training with new hires.

Responsible for reservations, check-in assistance, and front end service.