Frank Castaneda Email & Phone Number

Greater Atlanta Area

• Lead the planning and implementation of projects
• Facilitate the definition of project scope, goals and deliverables
• Define project tasks and resource requirements
• Develop full scale project plans
• Effectively apply project methodology and enforce project standards
• Manage day-to-day operational aspects of one or more projects

Greater Atlanta Area

• Assess and document existing business/technical processes, and determine opportunities for improvement and derive target business/technical process
• Gather and prioritize business requirements from a large, diverse group of individuals to enhance an existing solution as well as for a newly identified solution where limited information is initially available
• Facilitate communication between, client, business units and IT teams
• Assist with identification and clarification of goals and IT requirements
• Translate requirements to functional and technical specifications
• Analyze and develop applications to meet business process initiatives

Norcross, GA

• Analyze and determine conversion requirements and provide conversion specifications to programming.
• Provide consultation to the client before, during and after conversion, including the development of new department procedures the conversion may need.
• Interpret client's existing systems and workflows, through and including the balancing of conversion data.
• Communicate progress and any potential problems to manager for awareness and/or resolution.
• Maintain the tools used to ensure the efficiency and effectiveness of the conversion process (system studies, questionnaires).
• Provide training to the client before, during and after conversion, including the correct use of the system and on-line terminal assistance, as well as daily application balancing procedures.

Norcross, GA

• Supervise daily operations of image technology and support group for over 755 image statement clients nation-wide to ensure that all phases of image production are completed while meeting all customer service level.
• Utilize Image Soft statement applications to create image statements, e statements and remote print sends to locations
• Provide production and technical support to 50 account and item processing centers to produce image and e-statements to ensure timely completion image statement composition and transmission
• Resolve any outstanding issues which prevent the print submission or remote transmissions of image statements
• Maintain and update databases used for production tracking, scheduling and reporting
• Determine and implement processes and procedures

• Manage accounts receivable portfolio of 24 million dollars
• Train and manage staff of three accounts receivables specialists
• Authorize credit release and overrides as well as recommend write-offs to bad debt
• Monthly reconciliation of aging reports to general ledger
• Reporting to CFO and COO and other key management and sales staff on accounts receivable balances by Key Accounts and credit exposure
• Instrumental in the reduction of the average collection period from 160 days to 70 days while increasing cash receipts by collecting an average of 22 million dollars for each quarter

• Extensive involvement in the implementation of SAP R/3 in the Accounts Receivable and Credit Management Areas
• Increased company cash-flow through extensive collection efforts consistently meeting monthly goal of 4 million dollars
• Processed all lock box and credit payments against customer accounts
• Analyzed customer credit information and financial statements to determine credit limits
• Provided accounts receivable strategies for accounts receivable to upper management minimizing the company’s exposure to bad debt

• Generated current procedures that decreased the amount of time taken to balance lockbox deposits through the use of applications and databases to remove manual steps from cash application
• Performed batching and application of cash payments to invoices from daily lockbox collection averaging 27 million dollars per quarter
• Reconciled general ledger accounts tied to accounts receivable and credit management
• Coordinated a team assigned to identify and clear unapplied cash reducing the balance from 22 million dollars to 3 million dollars

Masters, Business Administration; High Tech Operations Strategy

Bachelor Of Science, Business Administration; Business Information System

Overall GPA 3.87/4.00 Magna Cum Lade

Bachelor Of Science, Economics

Activities and Societies: Pi Kappa Alpha