Sr. Manager, Customer Loyalty And Outreach
Current
Aug 2019 - Present
AeroLeads people directory · profile
Frank Cerda Email & Phone Number
Director Customer Experience - Customer Care at Whataburger, Restaurant Contact Center at Whataburger
at
Whataburger
1 work email found
@rackspace.com
1 phone found area 210
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Customer Experience - Customer Care at Whataburger, Restaurant Contact Center at Whataburger
Location
San Antonio, Texas Metropolitan Area, United States
Who is Frank Cerda? Overview
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Quick answer
Frank Cerda is listed as Director Customer Experience - Customer Care at Whataburger, Restaurant Contact Center at Whataburger at Whataburger, based in San Antonio, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at rackspace.com, phone signal with area code 210, and a matched LinkedIn profile for Frank Cerda.
Frank Cerda previously worked as Sr. Manager, Customer Loyalty and Outreach at Whataburger and Head Of Customer Care at Whataburger. Frank Cerda studied at University Of Phoenix.
Company email context
Email format at Whataburger
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{first}.{last}@rackspace.com
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Profile bio
About Frank Cerda
I am a tenured Customer Loyalty professional with extensive experience in Executive Account Management, Service Delivery/Recovery and Customer Engagement. My professional passion is building long-lasting relationships through customer advocacy and service. I currently lead Whataburger’s Customer Care and internal Contact Center Teams where I am applying continues improvement methodologies and digital transformation to increase customer loyalty, improve resolution times and decrease average speed of answer for internal support requests. In my role as Social Media Strategist, I developed an end-to-end Social Customer Experience, from prospecting/lead generation to support and customer loyalty. I have experience mobilizing a social workforce through employee and executive social media advocacy. I have coached employees at all levels on how to use social media for self promotion, advancement of company objectives and brand amplification. As a Net Promoter Certified Associate, I am able to help you correlate business strategy and customer loyalty to business growth. Read about my our work in “The Ultimate Question 2.0, How Net Promoter Companies Thrive in a Customer-Driven World” Want to ensure a successful Customer Experience? Be Helpful! How have you been helpful today?See my Dreamforce presentation on B2B social media customer care and marketing insights: https://www.salesforce.com/video/3608330/Fifty Five and Five ranked Rackspace #1 for Inbound Marketing Excellence, read about my work on the Rackspace Social Media Team here: https://en.calameo.com/read/004838721f224cdc4d3e0Specialties: Net Promoter® Certified Associate, Customer Experience, Customer Loyalty and Retention, Technical Account Management, Hybrid and Cloud Hosting
Listed skills include Social Media Support, Social Strategy, Net Promoter Score, Account Management, and 43 others.
Current workplace
Frank Cerda's current company
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9 roles · 29 years
Frank Cerda work experience
A career timeline built from the work history available for this profile.
Head Of Customer Care
Current
Aug 2019 - Present
Head Of Contact Center
Current
Jun 2022 - Present
Board Member
CurrentSocialMedia.org is the community for social media leaders at the world's greatest brands. As a Board Member, I represent our company in high-level, confidential discussions with other senior leaders at major organizations.
Mar 2016 - Present
Social Media Strategist
I connect you with Cloud and Managed Hosting Specialists via industry leading Social Media Engagement Platforms. I am an Experienced Customer Loyalty Manager with a focus on relationship building and customer support.
May 2014 - Aug 2019
Enterprise Technical Account Manager Iv, Net Promoter Certified Associate
I managed a base of high growth customers with unique and custom hybrid hosting needs. Primarily focused on customer advocacy, I helped customers deploy Managed Collocation environments with Private Cloud,Hybrid and Dedicated Hosting solutions. Through my passion for customer loyalty, I have built long-lasting professional and customer relationships. I am an expert in customer advocacy and know how to navigate business and support channels to ensure positive customer outcomes.
Dec 2011 - May 2014
Business Transformation Manager, Nps Program Manager
I Project Managed and oversaw the deployment of Rackspace's Netpromter and Customer Experience programs. My team and I established NPS as a Rackspace KPI and socialized the value and correlation of customer experience with long-term growth. Through NPS, I Identified key opportunities to impact business growth through enhancements in customer interactions, support and product needs.Net Promoter® Certified Associate
2008 - Dec 2011
Senior Account Manager
I helped to manage and lead a team of Account Managers with a growing base of dedicated Linux hosting customers. I also managed my own book of business, including 3 of Rackspace's top 10 largest and high-profile accounts at the time.
Nov 2006 - Feb 2007
Training Specialist
Frost Bank
I developed and facilitated training programs for tellers, personal bankers, and business professionals. Key areas of focus included Customer Service, Compliance, Safety and Business Skills. In this role I honed my skills as a public speaker, meeting facilitator, or business trainer.
1998 - 2006
~8 yrs
2 education records
Frank Cerda education
Education record
University Of Phoenix
Education record
Northwestern University
FAQ
Frequently asked questions about Frank Cerda
Quick answers generated from the profile data available on this page.
What company does Frank Cerda work for?
Frank Cerda works for Whataburger.
What is Frank Cerda's role at Whataburger?
Frank Cerda is listed as Director Customer Experience - Customer Care at Whataburger, Restaurant Contact Center at Whataburger at Whataburger.
What is Frank Cerda's email address?
AeroLeads has found 1 work email signal at @rackspace.com for Frank Cerda at Whataburger.
What is Frank Cerda's phone number?
AeroLeads has found 1 phone signal(s) with area code 210 for Frank Cerda at Whataburger.
Where is Frank Cerda based?
Frank Cerda is based in San Antonio, Texas Metropolitan Area, United States while working with Whataburger.
What companies has Frank Cerda worked for?
Frank Cerda has worked for Whataburger, Socialmedia.Org, Rackspace, Rackspace Managed Hosting, and Frost Bank.
How can I contact Frank Cerda?
You can use AeroLeads to view verified contact signals for Frank Cerda at Whataburger, including work email, phone, and LinkedIn data when available.
What schools did Frank Cerda attend?
Frank Cerda studied at University Of Phoenix.
What skills is Frank Cerda known for?
Frank Cerda is listed with skills including Social Media Support, Social Strategy, Net Promoter Score, Account Management, Account Managment, Voice Of The Customer, Social Media Comm, and Technical Account Management.
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