Frank Chalker Email & Phone Number

Senior role in a dedicate Cyber Security team at the Sunshine Coast Council with an outward focus on our Attack Surface Management, Security Tool Suite, Alerting and Automation, SIEM, and SOAR.

Maroochydore, Queensland, Australia

Work with customers worldwide to identify vulnerabilities and threats across customer networks and systems and provide advice and implement security improvements by assessing and evaluating a situation and anticipating customer needs. Communicate across internal and external stakeholder groups about issues, investigations, and recommendations and.

Nambour, Queensland

Under contract to the Infrastructure team at the sunshine coast council to Design, Plan, Implement, an on-premises Splunk forwarder and Splunk Cloud instance for whole of enterprise SIEM collection and analysis of Big Data, as well as providing support where necessary to the Security and Data Center teams when needed

Sunshine Coast

Under contract to provide Systems Integration and Testing of Active Directory to the new Sunshine Coast University Hospital for Queensland Health. Providing services for Active directory Domain Services and LDS, Powershell Script, Vendor Management and Request for Change Documentation. Performing onsite implementation and testing as we all remote support.

Nambour, Queensland

Under contract to the Infrastructure team at the sunshine coast council to provide a backfill for existing resources working on a project. Maintain their F5 BigIP Application Delivery Controllers and Proxies, Checkpoint firewalls in both their Data Centres, McAfee AV ePO, as well as providing support to the Server team as required working with the below.

Noosaville, Queensland

Responsible for the infrastructure that supports clubs/members from the state, national, and inter-national Fitness industry.Soon after starting with Ausfit, the IT Manager departed, so I was required to assume responsibility of the IT department and complete ICT projects that were currently underway and lead new projects to increase efficiency and.

Brisbane, Australia

Employed as an Infrastructure Technical Consultant working in the New Hospitals ICT program. I was a lead technical consultant for The Townsville Hospital Redevelopment, the Rockhampton Hospital Redevelopment and the Mackay Base Hospital Redevelopment. I was responsible for the planning, design and implementation of ICT Infrastructure including.

Brisbane, Australia

Rosh Tech was a local provider of IT services, providing complete IT service to over 70 clients, I was solely responsible for 5-8 mid sized clients (1-5 servers and 10–100 workstations) with offices at Gold Coast, Brisbane, and Sunshine Coast. I provided all levels of support for all IT solutions and equipment of various ages and configurations. I also.

Brisbane, Australia

R & G Technologies was a local provider of IT services, providing complete IT service to over 80 clients. With 30% of clients having multiple locations around Brisbane and 10% of client having a head office in another state.During my tenure with R & G Technologies I developed and managed a number of projects for various clients and was responsible for.

Brisbane, Australia

• Centrepoint Alliance was a leading national provider of finance services, with 14 sites across Australia. With 150-200 staff accessing a diverse network, and new acquisitions being added to the network each year.During.
• 1st/2nd/3rd Line Support and Call Logging
• Introduction of New systems and Process
• Backup Maintenance and Management
• Network Support / Active Directory Maintenance
• Group Policy Development and Maintenance

Brisbane, Australia

• RSL Care was a leading state provider of aged care, with more then 50 sites and 8 consulting sites. RSL Care was an acknowledged leader in technical innovation in the industry with a user base of more then 2000 people.
• 1st/2nd/3rd Line Support and Call Logging in an ITIL Framework
• Server and Server Room Deployment / Management
• Network Support / Active Directory Maintenance
• New Technology Evaluation
• Workstation and Peripherals Deployment / Management

Brisbane, Australia

• BDW is a multinational company spanning sites in Australia, Asia-Pacific and Europe. They have a user base of over 2000 people and at the time of the contract were involved in an Australian wide rollout of new.
• 1st Line support and Call Logging
• Maintenance of Document Management system, Printers, Users Account, Mail Accounts and Distribution Lists
• Used MediaManager, Office 2003, Windows XP, Windows NT, Service Centre Helpdesk,

Caloundra, QLD, Australia

• CADET is a JobNet member servicing the needs of job seekers in the local region, they had 7 sites connected via private network and between 200 -300 users. In the first 2 months I was promoted to Senior IT Officer and.
• 1st, 2nd, 3rd Line Support
• Server Support, Maintenance, and Building
• Printer Support, Maintenance
• Network Support, Maintenance, and Expansion (inc PIX Firewall, Proxy Servers, Filtering Software, ATM, ISDN, and Dial-up Connections)
• Daily Backup and IDR Procedures and Maintenance (inc SQL Backups)

Derby, United Kingdom

• Rolls Royce outsourced there IT requirements to EDS, who is a global company. The RSM team provided 2nd Level support to all sites in England which had over 100 sites and well over 20,000 people. The team consisted of.
• UK Ministry of Defence Clearance to Secret Level for EDS Sites
• Provide 2nd Level Support and Troubleshooting
• Network / Printer Support and Maintenance in Hybrid Network using AD and Standard NT Admin S/W
• Case Management of Helpdesk Inbox for Remote Server Management Team
• Documentation of Testing Procedures and Day to Day Operations when time permitted

Burton-Upon-Trent, UK

• ESBC was a small council with only about 10 remote sites and 2 large local sites. It consisted of about 700 people with a support team of 5. During the contract ESBC upgraded there mail server from Exchange 5.5 to 2K..
• General Helpdesk and Call Logging on Ambercat
• Provide 1st / 2nd Line Support and Troubleshooting
• Provide Hardware and Software Support
• Consult on Projects and upgrades
• Worked with NT Server and Workstations, XP Workstations, AmberCat Helpdesk, SQL Server 2000, Exchange Server 2000, CheckPoint Firewall, Helpdesk Management, Managing other Helpdesk Consultants

Derby, United Kingdom

• NHS handled all of IT solutions for Shire Derby, including hospitals, doctor’s practices, and all other health related services. There was over 100 sites is 6 regions, with well over 30,000 people. My duties included,
• General Helpdesk and Call Logging on Richmond Helpdesk software
• Provide 1st / 2nd / 3rd Line Support and Troubleshooting
• Provide Network / NT / Exchange Administration
• Provide Hardware and Desktop Support
• Consult on Projects, Communications, and Security with Senior Engineers (inc the Installation and configuration of Checkpoint Firewall )

Harrow, United Kingdom

• Microlease is a multinational company with sites in Europe and USA, the main business was testing of specialised airplane equipment. There were approx 5 sites with over 500 people. While there I provided some ad hoc.
• General Helpdesk and Call Logging on TrackIT
• Provide 1st / 2nd / 3rd Line Support and Troubleshooting
• Provide operational Duties for AS400 Mainframe
• Provide Hardware and Software Support
• Troubleshoot Network Performance

Brisbane, Australia

• Intrapower is an emerging ISP dealing primarily in government and legal corporations, Intrapower serviced only Brisbane and Sydney areas, but had over 1000 active business clients. While there they group from 6 staff.
• Build, Migrate, Maintaining Internet and Mail services and servers
• Provide first, second, third level support to clients external and in-house
• Train/Mentor new personnel for first level support
• Support DNS and Proxy Linux Servers.
• Manage and maintain Communications network and security. (Using PIX Firewall, Network Scanning Software, Network and Traffic Monitoring Software, eg MRTG)

Brisbane, Australia

• DFYCC provided services across Queensland and approx 20 sites in Brisbane, during my time with them I was sent to roma to perform a roll out of software to the local office. During periods of inactivity in the rollout.
• Provide rollout and replacement of new Hardware and Software for local government departments.
• Provide first and second level support when required
• Liaison with Department heads on the scheduling of the Rollout
• Work extensively with software and hardware; McAfee, Win 9x, MS Office, Ghost, Magic (Helpdesk Software), New Hardware.

Brisbane, Australia

• LT provided warranty and pre/post sales support to primarily government and large companies in the Brisbane area. There were over 20 engineers providing support to all levels of government. LT also installed its own.
• Provide first and second level support when required
• Provide support in ‘Systems Assembly’ area when required
• Troubleshooting and Fault resolution of PC Hardware, Printers, Servers, and associated Software
• Worked extensively with software and hardware; Ghost, MS Technet, All MS Operating Systems, MS Office, Large Segmented Networks, Customer Built Helpdesk Software.

Wee Waa, NSW, Australia

• Namoi Cotton had about 7 manufacturing sites spread across country NSW, with over 200 staff and 7 IT staff members. Namoi Cotton provided cotton refining and sales services to thousands of farmers in the area dealing.
• Provide first, second level support as part of a team of 5 people to 7 remote sites totalling over 200+ people
• Plan/Manager the installation of new segments of the networks
• AS/400 Operations and Management of daily tasks
• Worked extensively with the following software and hardware, Win9x, WinNT, Eudora, IE, Outlook, AS/400 Customer Built Software, Printers, Novell Client, Mainframe Emulation, AcrServe, Shiva Dialer Device, JTEC Hardware

Big Ip F5 Ltm

Powershell V2 -V3 -V4

Powershell V4 Foundation

Inspiring Leadership, Leadership

Setting The Direction, Leadership

Prince 2 Overview, Project Management

Primevera Timesheets And Foundation, Project Management

Recruitment And Training, Human Resources

Itil Essentials Certificate, Information Technology

Nt Server Administration Certificate, Information Technology

As/400 Operations Certificate, Information Technology

Information Technology Certificate Level 3, Business/Information Technology

Was originally a Business MicroComputing Diploma, but course was cancelled mid stream.

Pc Support Certificate Level 4, Business/Information Technology

Was originally a Business MicroComputing Diploma, but course was cancelled mid stream.

Network Support Certificate Level 4, Business/Information Technology

Was originally a Business MicroComputing Diploma, but course was cancelled mid stream.