Frank Chalker Email & Phone Number

Senior role in a dedicate Cyber Security team at the Sunshine Coast Council with an outward focus on our Attack Surface Management, Security Tool Suite, Alerting and Automation, SIEM, and SOAR.

Maroochydore, Queensland, Australia

Work with customers worldwide to identify vulnerabilities and threats across customer networks and systems and provide advice and implement security improvements by assessing and evaluating a situation and anticipating customer needs. Communicate across internal and external stakeholder groups about issues, investigations, and recommendations and contribute to the network security capabilities of the group and subsidiaries. Check and resolve SIEM alerts, create security runbooks and provide assistance with training and facilitation of runbook content. Perform recovery, investigation, examination, and analysis of materials identified in digital devices and respond to tickets and assist in categorisation and prioritise actions in accordance with our policies.

Nambour, Queensland

Under contract to the Infrastructure team at the sunshine coast council to Design, Plan, Implement, an on-premises Splunk forwarder and Splunk Cloud instance for whole of enterprise SIEM collection and analysis of Big Data, as well as providing support where necessary to the Security and Data Center teams when needed

Sunshine Coast

Under contract to provide Systems Integration and Testing of Active Directory to the new Sunshine Coast University Hospital for Queensland Health. Providing services for Active directory Domain Services and LDS, Powershell Script, Vendor Management and Request for Change Documentation. Performing onsite implementation and testing as we all remote support.

Nambour, Queensland

Under contract to the Infrastructure team at the sunshine coast council to provide a backfill for existing resources working on a project. Maintain their F5 BigIP Application Delivery Controllers and Proxies, Checkpoint firewalls in both their Data Centres, McAfee AV ePO, as well as providing support to the Server team as required working with the below technologies and products. Design, Plan, Implement, and on-premises Splunk for whole of enterprise SIEM collection and analysis.

Noosaville, Queensland

Responsible for the infrastructure that supports clubs/members from the state, national, and inter-national Fitness industry.Soon after starting with Ausfit, the IT Manager departed, so I was required to assume responsibility of the IT department and complete ICT projects that were currently underway and lead new projects to increase efficiency and reliability of the bespoke club management and billing software. I am responsible for the planning, design and implementation of ICT Infrastructure including relocation to a new Teir 3 data centre (only 8 in Australia at the time of the move) and the installation of a Checkpoint firewall cluster, and upgrade of all hardware (switches, SAN, Servers) amongst other duties. During my time there I also had to address configuration and security issues to gain PCI DSS compliance (credit card handling security policy). The environment I built consists of 200+ Virtual servers on a 16x Host server platform (DL380 and BL660) connected to redundant fibre channel switches providing HA connectivity to a HP MSA SAN (including expansion shelf, recently upgraded to a '3 Par') . With dual redundant upstream 100mbps internet connections. In the course of my duties I have extensively configured, managed, and troubleshot cisco networking equipment, HP Servers (DL380 and BL660), HP SAN (P2000, D2700, 3PAR inc Brocade Fibre switches), VMware Enterprise HA Cluster, 200+ Windows servers and various applications software to provide essential services.

Brisbane, Australia

Employed as an Infrastructure Technical Consultant working in the New Hospitals ICT program. I was a lead technical consultant for The Townsville Hospital Redevelopment, the Rockhampton Hospital Redevelopment and the Mackay Base Hospital Redevelopment. I was responsible for the planning, design and implementation of ICT Infrastructure including communications room design and layout, structured cabling, capacity planning of equipment, network equipment configuration and installation, UPS configuration and installation, into buildings/hospitals both New and Existing. In the course of my duties I have extensively configured, managed, and troubleshot cisco networking equipment to a provide essential services to the Hospitals and Health care centres. Configuring networks for Layer 2 (OSPF) and Layer 3 (HSPF) routing, VLAN’s and VTP’s, VPN’s, STP, CDP, Link Aggregation, Trunking, IOS upgrades, License Upgrades, Access Control Lists, AAA Authentication, CLI, Wireless AP configurations, HWIC modules configuration, SNMP, IP address schema design and allocation, VoIP, BPDU. While adhearing to Australian and State standards and legislation.

Brisbane, Australia

Rosh Tech was a local provider of IT services, providing complete IT service to over 70 clients, I was solely responsible for 5-8 mid sized clients (1-5 servers and 10–100 workstations) with offices at Gold Coast, Brisbane, and Sunshine Coast. I provided all levels of support for all IT solutions and equipment of various ages and configurations. I also replaced and/or upgraded a number of servers for those clients as required.I have experience and have used the following technologies to an operational and support level and consider myself to be proficient in the cisco, netgear, and snap networking equipment using VPN’s, Trunking, Link aggregation, authentication, access control lists, PPP and CHAP, IOS upgrades.

Brisbane, Australia

R & G Technologies was a local provider of IT services, providing complete IT service to over 80 clients. With 30% of clients having multiple locations around Brisbane and 10% of client having a head office in another state.During my tenure with R & G Technologies I developed and managed a number of projects for various clients and was responsible for supporting a diverse and challenging configuration of equipment and solutions including cisco and hp networking equipment using VPN’s, Trunking, Link aggregation, authentication, access control lists, PPP and CHAP, IOS upgrades, CDP and LLDP.

Brisbane, Australia

Centrepoint Alliance was a leading national provider of finance services, with 14 sites across Australia. With 150-200 staff accessing a diverse network, and new acquisitions being added to the network each year.During my time with Centrepoint Alliance I assumed the duties of the Team Leader upon the previous IT Managers resignation in March 2007. During my tenure I managed a number of projects and implemented departmental policy’s in a continuing effort to improve customer service and efficiency. We implemented a Service Desk system that was ITIL based and structured a Standard Operating Environment for hardware and software.My Duties included,• 1st/2nd/3rd Line Support and Call Logging• Introduction of New systems and Process• Backup Maintenance and Management• Network Support / Active Directory Maintenance• Group Policy Development and Maintenance• New Technology Evaluation• Workstation and Peripherals Deployment / Management• Procedure Documentation• Staff Recruitment and Evaluation• Monthly Reporting for Management and executive Team on performance of the department• Staff Scheduling• Vendor Selection and Relationship Management• Resource Scheduling• Support Overflow• Project Development and ManagementProjects I was involved in,• Project Lead an Infrastructure Replacement Project replacing all servers with new IBM xSeries servers, redevelop current infrastructure and standardising Workstation Operating Environment.• Project Lead for a Telecommunications Review that involved evaluating tenders for a new telecommunications provider, including Data network provider.• Numerous small scale projects (under $20,000 budget)• Implementation of ServiceDesk Plus and creation of new service desk procedures• Implementation of WSUS (enterprise workstation update system) • Implementation of RIS (workstation imaging system)• Re-organising and Implementing Administrative Procedures

Brisbane, Australia

RSL Care was a leading state provider of aged care, with more then 50 sites and 8 consulting sites. RSL Care was an acknowledged leader in technical innovation in the industry with a user base of more then 2000 people with approx 250 concurrent connections on a Citrix Metaframe Farm at any one time, which provided access (company wide) to bespoke and standard applications. RSL Care environment consisted of a frame and/or DSL VPN connections to all our sites, running through a linux firewall and later through Cisco routers in a PTP setup and a DMZ with remote access to the Metaframe Services.My duties included,• 1st/2nd/3rd Line Support and Call Logging in an ITIL Framework• Server and Server Room Deployment / Management• Network Support / Active Directory Maintenance• New Technology Evaluation• Workstation and Peripherals Deployment / Management• Project Manager or Resource (for all projects listed below)• Maintain and/or Develop Imaging Processes for Workstations and Servers (RIS/SMS)• Vendor Management• IS Service Desk Team Leader and Mentor for IS Support Staff• Procedure Documentation• ITIL Essentials CertificationProjects I was involved win,• Implementation of SharePoint Portal• Outsource IT from RSL State Branch to RSL Care• Cisco Call Manager implementation (VoIP)• Network Redevelopment (changing our supplier of WAN/Internet services company wide)• SAN Implementation• Multiple Office Re-Location Projects• Commissioning of New Sites both HomeCare and Residential

Brisbane, Australia

BDW is a multinational company spanning sites in Australia, Asia-Pacific and Europe. They have a user base of over 2000 people and at the time of the contract were involved in an Australian wide rollout of new workstations and software. The site was very dependant on procedure due to the nature and size of the business.My duties included,• 1st Line support and Call Logging• Maintenance of Document Management system, Printers, Users Account, Mail Accounts and Distribution Lists• Used MediaManager, Office 2003, Windows XP, Windows NT, Service Centre Helpdesk,

Caloundra, Qld, Australia

CADET is a JobNet member servicing the needs of job seekers in the local region, they had 7 sites connected via private network and between 200 -300 users. In the first 2 months I was promoted to Senior IT Officer and was responsible for the operation of the department in the absence of the IT manager.My duties included,• 1st, 2nd, 3rd Line Support• Server Support, Maintenance, and Building• Printer Support, Maintenance• Network Support, Maintenance, and Expansion (inc PIX Firewall, Proxy Servers, Filtering Software, ATM, ISDN, and Dial-up Connections)• Daily Backup and IDR Procedures and Maintenance (inc SQL Backups)• Maintain and Develop Scripts• User Account and Exchange 2K Management• Management of Staff Duties (in the absence of the IT Manager)• Used, Windows XP/2000 Server and Workstations, Active Directory, Group Policies, VBS, Scripted Installs, Citrix XP Farm, Cluster Server and SAN, DHCP, DNS, Thinstar and WYSE ThinClients, PIX Firewall, Frame Relay and RAS, Exchange 2000, Active Directory, Trend Virus Scanning, Mail Filtering s/w, Trend Virus Scanning. Office Suite, Custom Built W/S Software.

Derby, United Kingdom

Rolls Royce outsourced there IT requirements to EDS, who is a global company. The RSM team provided 2nd Level support to all sites in England which had over 100 sites and well over 20,000 people. The team consisted of 5 people providing shift based support. Most sites (inc the support center) required clearance from the defence department to be able to work there.My duties included,• UK Ministry of Defence Clearance to Secret Level for EDS Sites• Provide 2nd Level Support and Troubleshooting• Network / Printer Support and Maintenance in Hybrid Network using AD and Standard NT Admin S/W• Case Management of Helpdesk Inbox for Remote Server Management Team• Documentation of Testing Procedures and Day to Day Operations when time permitted• Worked with NT / 2000 Server and Workstations, All Printer Types, Vantive Helpdesk Software, Pre-Upgrade testing. Active Directory

Burton-Upon-Trent, Uk

ESBC was a small council with only about 10 remote sites and 2 large local sites. It consisted of about 700 people with a support team of 5. During the contract ESBC upgraded there mail server from Exchange 5.5 to 2K. While there I was responsible for the productivity of the other contractors.My duties included,• General Helpdesk and Call Logging on Ambercat• Provide 1st / 2nd Line Support and Troubleshooting • Provide Hardware and Software Support• Consult on Projects and upgrades• Worked with NT Server and Workstations, XP Workstations, AmberCat Helpdesk, SQL Server 2000, Exchange Server 2000, CheckPoint Firewall, Helpdesk Management, Managing other Helpdesk Consultants

Derby, United Kingdom

NHS handled all of IT solutions for Shire Derby, including hospitals, doctor’s practices, and all other health related services. There was over 100 sites is 6 regions, with well over 30,000 people. My duties included,• General Helpdesk and Call Logging on Richmond Helpdesk software• Provide 1st / 2nd / 3rd Line Support and Troubleshooting• Provide Network / NT / Exchange Administration• Provide Hardware and Desktop Support • Consult on Projects, Communications, and Security with Senior Engineers (inc the Installation and configuration of Checkpoint Firewall )• Worked with NT Server and Workstations, Linux, 2000 Server and Workstations, and XP servers, Citrix for 2000 and XP, Checkpoint Firewall, Richmond Helpdesk, Exchange 5.5, MS Office, SQL Servers, Active Directory

Harrow, United Kingdom

Microlease is a multinational company with sites in Europe and USA, the main business was testing of specialised airplane equipment. There were approx 5 sites with over 500 people. While there I provided some ad hoc training for the IT staff in CISCO routers and switches.My duties included,• General Helpdesk and Call Logging on TrackIT• Provide 1st / 2nd / 3rd Line Support and Troubleshooting• Provide operational Duties for AS400 Mainframe• Provide Hardware and Software Support• Troubleshoot Network Performance• Provide some Basic Training on CISCO Routing and Switching devices to existing staff• Worked with Lotus Notes, Mailsweeper, A/400, MS Office Suite, NT Server and Workstation, Dell and HP Hardware ( PC/Laptop/Printers )

Brisbane, Australia

Intrapower is an emerging ISP dealing primarily in government and legal corporations, Intrapower serviced only Brisbane and Sydney areas, but had over 1000 active business clients. While there they group from 6 staff to over 20, servicing over 6 terabytes of data per month. Intrapower also provided a number of hosting solutions.My duties included,• Build, Migrate, Maintaining Internet and Mail services and servers • Provide first, second, third level support to clients external and in-house• Train/Mentor new personnel for first level support• Support DNS and Proxy Linux Servers.• Manage and maintain Communications network and security. (Using PIX Firewall, Network Scanning Software, Network and Traffic Monitoring Software, eg MRTG)• Worked extensively with software and hardware ; Win2000 Server/Pro, WinNT Server/Workstation, Win9x, Slackware/Redhat, MS Office, SQL Server, MS IIS, Citrix, SalesLogix ( Helpdesk Software ), Exchange 5.5, Outlook, IE, Routing Protocols, Cisco Hardware, ATM, FDDI, Ethernet. Plus more

Brisbane, Australia

DFYCC provided services across Queensland and approx 20 sites in Brisbane, during my time with them I was sent to roma to perform a roll out of software to the local office. During periods of inactivity in the rollout we would assist the Helpdesk and 1st level support teams from the head office in Brisbane.My duties were,• Provide rollout and replacement of new Hardware and Software for local government departments.• Provide first and second level support when required• Liaison with Department heads on the scheduling of the Rollout• Work extensively with software and hardware; McAfee, Win 9x, MS Office, Ghost, Magic (Helpdesk Software), New Hardware.

Brisbane, Australia

LT provided warranty and pre/post sales support to primarily government and large companies in the Brisbane area. There were over 20 engineers providing support to all levels of government. LT also installed its own OEM software onto the computers before reselling. I provided onsite warranty repairs to workstations and servers for corporate and government customers, My duties included;• Provide first and second level support when required• Provide support in ‘Systems Assembly’ area when required• Troubleshooting and Fault resolution of PC Hardware, Printers, Servers, and associated Software• Worked extensively with software and hardware ; Ghost, MS Technet, All MS Operating Systems, MS Office, Large Segmented Networks, Customer Built Helpdesk Software.

Wee Waa, Nsw, Australia

Namoi Cotton had about 7 manufacturing sites spread across country NSW, with over 200 staff and 7 IT staff members. Namoi Cotton provided cotton refining and sales services to thousands of farmers in the area dealing in over 10 million dollars per week, with customer all over the world. My role included;• Provide first, second level support as part of a team of 5 people to 7 remote sites totalling over 200+ people• Plan/Manager the installation of new segments of the networks• AS/400 Operations and Management of daily tasks• Worked extensively with the following software and hardware, Win9x, WinNT, Eudora, IE, Outlook, AS/400 Customer Built Software, Printers, Novell Client, Mainframe Emulation, AcrServe, Shiva Dialer Device, JTEC Hardware

Big Ip F5 Ltm

Powershell V2 -V3 -V4

Powershell V4 Foundation

Inspiring Leadership, Leadership

Setting The Direction, Leadership

Prince 2 Overview, Project Management

Primevera Timesheets And Foundation, Project Management

Recruitment And Training, Human Resources

Itil Essentials Certificate, Information Technology

Nt Server Administration Certificate, Information Technology

As/400 Operations Certificate, Information Technology

Information Technology Certificate Level 3, Business/Information Technology

Was originally a Business MicroComputing Diploma, but course was cancelled mid stream.

Pc Support Certificate Level 4, Business/Information Technology

Was originally a Business MicroComputing Diploma, but course was cancelled mid stream.

Network Support Certificate Level 4, Business/Information Technology

Was originally a Business MicroComputing Diploma, but course was cancelled mid stream.