🌀 Frank . Email & Phone Number

1506 Ma Zaandam, Nl

Led the creation of a customer-centric product development approach across the enterprise, establishing frameworks that prioritize customer success by aligning product vision with measurable value to end-users and internal stakeholders. By mapping value streams to pinpoint growth opportunities and developing an enterprise-wide executive roadmap, I ensured solutions were closely aligned with customer outcomes, optimizing experiences in key areas such as Supply Chain, Retail Portfolio, and Commercial Operations. Trusted by the C-Suite to drive cross-functional collaboration across Product, Architecture, Engineering, and UX, I fostered partnerships across departments to support scalable product development, enhance customer experience, and drive sustainable growth across our brands in the USA.

Seattle, Wa, Us

Led a global initiative to enhance the safety of the e-commerce community for Amazon customers and sellers by defining a product vision for science-oriented solutions, including data analysis, modeling, and machine learning, while collaborating closely with engineering teams to build sustainable abuse detection infrastructure.> Established strategic partnerships with major social media platforms (Meta, LinkedIn, Twitter) to combat Amazon-related abuse, enhancing communication, accountability and safety.> Engaged with the European Commission and global consumer organizations to explore innovative consumer protection approaches, collaborating with experts in public relations, public policy, and legal affairs to drive these initiatives.I was entrusted with co-leading the standardization of Product Management as a discipline for Amazon Studios. Amid pressing business demands, I stepped into executional leadership, simplifying and enabling a globally connected, user-centric platform tailored for the Marketing Operations and Creative teams. This platform empowered these teams to seamlessly collaborate from pre-production through content distribution on Prime Video. By automating workflows, optimizing tools, and integrating actionable insights, I transformed operations into a high-performing, data-driven ecosystem designed to enhance customer engagement and streamline the content journey.> In this role, I directed cross-functional teams spanning Product, Engineering, and UX, while cultivating strategic partnerships with PwC, Salesforce, and Adobe to drive initiatives aligned with customer-centric success metrics. My leadership fostered an agile, collaborative environment that ensured rapid responsiveness to user needs, achieved high satisfaction levels, and laid a scalable foundation powered by Salesforce Cloud solutions for sustained growth.

Bentonville, Arkansas, Us

Led product and eng teams in executing the largest global modernization initiative across Walmart International (Canada, Mexico, UK, and Japan), aimed at transforming and building key merchandising capabilities from the ground up, such as Pricing, Catalogue, Cost Analytics, and Space & Assortment. Hired and inspired a leadership team that translated the vision into actionable product roadmaps, leveraging data, next-generation platforms, and cloud strategies. Fostered trust-based relationships with business teams across geographies, resulting in: 1) enhanced customer impact, 2) GMV growth, 3) cost reduction, and 4) new ways of working.• Led Product, Program, Engineering, and UX (+30 members) to improve CX.> Secured a $180M budget to drive the modernization of merchandising applications for Walmart’s international markets, delivering $350M+ in value through improvements in product findability, search relevancy, and conversion rates (+14% GMV). Success hinged on forging strong cross-functional partnerships, rooted in trust, empathy, and a deep alignment with market-specific outcomes. Built and led a high- performing global team—spanning product, engineering, data science, and UX/UI—across four geographies to execute on a scalable, customer-centric vision for digital retail excellence.> Modernized critical back-office and store applications for Walmart’s e-commerce and retail operations, partnering with Architecture and Engineering to define user personas, map journeys, and build a cloud-based cash management platform. Secured an $80M budget, delivering $250M in benefits through automated POS reconciliation and workflow digitization, leveraging SAP CAR and Blackline for streamlined accounting. Enhanced customer and associate experiences by automating processes and aligning cross-functional teams on an optimized, scalable platform.> Secured $20M to lead AI/ML-driven enhancements in demand forecasting for Walmart, reducing forecast error by 60% in key categories.

Bentonville, Arkansas, Us

Developed and implemented a data-driven application rationalization and cloud modernization strategy for Walmart’s international markets (UK, Canada, Mexico & CA, Japan), securing $250M to reduce technical debt and modernize key portfolios. This initiative aligned with Walmart's vision to future-proof capabilities, enabling agility, scalability, and competitiveness in a rapidly evolving market. By addressing legacy inefficiencies, we laid a foundation for continuous innovation, enhancing resilience and setting a strategic path for cloud- native growth across diverse geographic needs and customer bases.

Lausanne, Ch

In my efforts to revolutionize the Canadian market, I challenged established norms and secured a $50 million USD investment to implement a new growth-oriented operating model that significantly enhanced both revenue and margins. By leveraging a Product-Led Growth (PLG) strategy, I defined the new operating model and developed a B2B e-commerce platform from inception to launch for the Canadian market, which was later adapted for international use in Switzerland and other regions. By utilizing design-thinking workshops and leveraging industry data. Additionally, I forged a strategic partnership with Canada’s largest logistics provider, establishing a nationwide optimized distribution network that improved service delivery and operational efficiency.I also deployed advanced sales technology to enhance the sophistication and capabilities of the sales force, resulting in a better product mix, increased revenue, and improved profit margins. Furthermore, I implemented agent productivity, CRM, and CSM systems to streamline processes and enhance customer engagement. My leadership in digital transformation initiatives spanned across Canada, Switzerland, and other regions, where I successfully deployed solutions for Sales, Finance, and Reporting, as well as SAP implementations throughout North and South America.

Dublin 2, Ie

My duties included hiring and assembling teams, securing new clients, and building overall business with existing and new clients.> Focused on digital transformations, I led a high-performing consulting team to achieve 50% year-over-year growth with current clients andcontributed to the development of prospects by enhancing service capabilities and talent development strategies.> Acquired valuable experience across diverse industries, including Retail, Telecommunications, and Energy by optimizing customerexperience, developing new commercial models, and introducing innovative digital products, all to drive profitable growth.

The Future Of Commerce

Agile For Senior Managers And Executives, Business Management

Critical Thinking, Problem Solving, Influencing Skills, Project Management

Industrial Engineering, Engineering/Industrial Management

Engineering/Industrial Management