With over 20 years of experience in product innovation, management, and marketing, I am passionate about building and leading high-performing teams that deliver breakthrough cloud-based enterprise software applications in CRM, social media, messaging platforms, and CX market spaces. PhD in Computer Science from CentraleSupelec, Still a geek at times: multiple certifications and innovations projects in Python, Keras, Kaggle, Machine Learning, GPT.Currently, I am the VP of Product Management for Digital, AI, and Automation at Five9, where I am responsible for leading the development and execution of our product strategy, as well as driving innovation to orchestrate the next level of high-impact customer experiences. I guide a talented team to push the envelope and challenge the limits of the possible, leveraging omni-channel conversational engagement, smart chatbot and human-assisted interactions, AI-powered recommendations, and analytics. My goal is to enable our customers to deliver highly memorable and personalized customer buying and support experiences, and to achieve their business objectives and revenue expectations.
Listed skills include Product Management, Saas, Product Marketing, Enterprise Software, and 24 others.