• Successfully launched 2018 Total Mobile Protection (TMP) pricing to new and existing customers. Increased target revenue by $487 million.• Implemented the Bring Your Own Device campaign, allowing customers to purchase insurance coverage for previously ineligible devices. Projected revenue $38 million over three years. • Managed issue prioritization and problem resolution for TMP Double Billing and Re-Attach production concerns to improve customer satisfaction. • Additional responsibilities include Dynamic Preload Platform - Pre Install Action, Verizon Selects, Smart Home Support and NFL billing system transition. Utilized Confluence site to enhance project communication and transparency.

Professional-Software Delivery Project Manager – MSS (May 2014 – Dec 2016)Lifecycle Project Manager (Nov 2013 – May 2014)Project Manager/ Program Manager (Jun 2012 – Nov 2013) • Increased profit margin by 15% and reduced software vendor delivery time through the development of a new vendor integration process. Selected by upper management for this high-level assignment.• Managed complex timeline in order to process over 500 new orders and warranties for Android and Smartphones, which resulted in $6.1 million revenue for 2015-2016, exceeding target goal by 20%.• Performed QA testing on the ServiceNow platform, which was used in conjunction with the asset management database. Authored multiple reports, i.e. Inventory Requirement, Warranty Coverage and Repair Status, to determine trending metrics of warranty issues and forecasting of inventory.• Acted as Voice of the Customer in support of the Follow-On Order process. Single point of contact, across 10 cross-functional teams, to ensure high volume customers were enrolled and invoiced. Addressed customer complaints, improved the process flow and coordinated all business needs. • Successfully executed a pilot program for a major state utility company, which supported the customer's company-wide technology improvement business case to produce additional revenue.

Project / Product Manager – Engineering Development / R&D, Wireless Solutions (2006 – 2011)Reliability Test Engineer / Technical Liaison to the Italian Reliability Team (2002 – 2006)• Managed R&D team through the product life cycle process, from prototype design to post proof of concept of 3G and 4G LTE RF power amplifiers, manufactured in four diverse locations worldwide. • Recognized as key organizational lead and Cross Functional Team Point-of-Contact for the Original Equipment Manufacturer group, supporting on-time delivery of network equipment, which led to increased customer satisfaction.• Minimized cost of a mature product by 11%, surpassing 10% target, and generated $50 K in additional revenue by collaborating with vendors to reduce risk, component costs and providing competitive pricing and integrating best practices.• Achieved a 20% cost reduction, by implementing an ALT RF detector module within the DAQ system, which decreased test time and increased measurement accuracy of RF power amplifiers.• Managed DVT, HALT and FCC compliance testing and coordinated a diverse product portfolio which brought in revenues of $150M+ and subsequent additional revenue through repeat sales.