Frank Comito Email and Phone Number

Oversee day to day operations and delivery experience for the Texas, Louisiana and Arkansas market to ensure adherence to SOP's and performance on return & exchange rate, customer experience, cost per stop, percent of orders scheduled and lead time metrics.Provide support to the store teams as needed and attend deliveries regularly.Work with 3PL's to identify specific areas of improvement and share best practices among locations and with colleagues. Perform operational audits to ensure SOP adherence.Share product-specific information and assembly instructions with 3PL management.Provide feedback to cross-functional partners to support reduced recurrence of issues.Investigate, resolve and respond as needed to customer service issues.

Manage the final mile delivery for the Texas market, ensuring white glove delivery standards are upheld for each customer.Hold weekly one on one discussions with direct reports from multiple sites to ensure standards were upheld, provide guidance and suggestions and arrange site visits as needed.Conduct bi-weekly team calls to communicate leadership initiatives, discuss best practices and encourage collaboration within market and outside market.Lead weekly meetings with various 3PL management teams reviewing customer satisfaction and feedback, KPI and delivery survey results.Created and implemented an invoice auditing process, improving efficiency and reduced cost per stop 8%. Review, process and follow up delivery and merchandise claims.Perform root cause analysis for delivery exceptions and discuss corrective action with 3PL partners.Confirm and inspect merchandise prepared for delivery, upholding quality and packaging expectations with local 3PL teams and distribution center partners.Monitor loadout to communicate special delivery instructions to delivery teams, re-delivery or exchanges discussed and uniform standards upheld.Attend and participate in driver stand-up meetings to discuss feedback, role play customer scenarios and driver call outs.Communicate with store management teams and supply chain management teams to ensure service levels and expectations are met.Conduct weekly inventory counts to research and reconcile shortages and overages.Organize the reverse logistics of returned merchandise and excess inventory to the distribution center or outlet.

Process and deliver over 20 orders a week in the West Houston, Sugar Land and Katy areas while maintaining 97% on time delivery.Habitually in the top 20% of most efficient shoppers in the area and recognized as providing top customer service in each quarter of 2017.Perform administrative duties while tracking mileage, expenses and payroll.

Enroll 65% of new customers for the rewards program by explaining the benefits.Provide high level of customer service by greeting and assisting customers and working the cash register.Strategically plan, receive and process inbound freight with handheld scanner to maintain accurate inventory.

Created reports by importing and exporting data between ERP system and Excel.Analyzed data and developed presentations in PowerPoint to present to other departments and management.Evaluated inventory and provided material planning input as needed.LEAN Six Sigma Green Belt training and led process improvement within department.

Reviewed MRP for exceptions and investigated discrepancies and approved purchase requisitions while communicating with buyers for status updates.Determined order points and safety stock for multiple items and reduced item shortages by 21%.Implemented MRP for offsite operation by obtaining lead times and minimum purchase quantities from suppliers.Streamlined the order entry, requisitioning and purchasing processes to increase efficiency by 10%.Trained contractors on enterprise resources planning (ERP) system and cycle counting procedure to increase inventory accuracy.Successfully lead a team in liquidating $7.4MM of inventory to close out facility by identifying disposition options and organizing logistics.

Conducted daily cycle counts and performed necessary inventory transactions after investigating discrepancies.Trained employees on proper inventory management techniques resulting in 3% increase in inventory accuracy.Utilized various material handling equipment to perform counts.

Operated forklift to safely transport items throughout the manufacturing facility as well as place items into high-rise storage locations. Received material and accurately counted or weighed the items before allowing them to be moved.Communicated with supervisors and managers to avoid any delays in production.