• Clients’ dedicated point of contact for all product and operational issues relating to Citi.• Maintain and build strong client relationships, which both enforce the quality of Citi’s service and product offering, and maximise revenue opportunities.• Team senior on ‘Top Tier’ client service team, with responsibility for assisting with escalated client issues, gathering of team KPI’s, team call-reviews, and coaching of other team members.• Build solid teamwork across business, functional, and regional lines, to identify opportunities that provide clients with integrated solutions that meet and exceed their expectations.• Organise and attend performance reviews and meetings with clients.• Manage internal operational issues.• Awarded two Citi Ireland Star Awards for Excellence in December 2008 and August 2011 for exceptional performance & commitment to Citi’s shared responsibilities.

• Completed formal internship programme.• Worked as assistant to brokers on various Derivative and Futures desks, and spent time on the floor of the NYMEX commodities exchange.