It Consultant
Current
Freelance
Consulting for strategy on Enterprise Monitoring and IT Operations
Jan 2020 - Present
AeroLeads people directory · profile
Frank Tang Email & Phone Number
IT Consultant
at
Freelance
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Freelance
Role
IT Consultant
Location
Austin, Texas, United States
Who is Frank Tang? Overview
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Frank Tang is listed as IT Consultant at Freelance, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Frank Tang.
Frank Tang previously worked as Enterprise Monitoring Strategist at Dell and Monitoring Architect at Dell. Frank Tang holds Bachelor Of Science - Bs, Computer Science from The University Of Texas At Austin.
Profile bio
About Frank Tang
IT professional with 20 years of experience and an extensive knowledge of global enterprise monitoring; well-versed in ITIL processes of Incident, Event, Problem and Change Management for enterprise scale, complex, multi-tier, distributed applications. Enjoys designing and deploying complex solutions through cross-functional teams with a passion for leveraging technology and software for solving complex problems. Has a proven track record for onboarding and training global teams.Email: Frank.Tang@live.com
Current workplace
Frank Tang's current company
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Freelance
6 roles
Frank Tang work experience
A career timeline built from the work history available for this profile.
Enterprise Monitoring Strategist
* Responsible for all monitoring operations for hardware, database and application analytics teams including the design, implementation and operation of a new agile demand management process for the team.* Scrum master for team * Developed operational reports for tickets and tasks.* Transitioned OpenManage Essentials into organization with self-service model. Moving to a self-service model allowed us to absorb this tool without needing additional headcount* Integrated Splunk team processes which resulted in a reduction of tools used to track and measure work* Developed and implemented Demand process as an agile methodology for intake of customer requests and progress tracking* Coordinated datacenter remediations across global teams resulting in no downtime during datacenter outage* Project Manager for SMARTs network monitoring project* Consultant for Dell Federal monitoring* Served as manager’s proxy as needed
Jan 2017 - Oct 2019
Monitoring Architect
* Responsible for overseeing all of the monitoring architecture for the team including the integration and consolidation of monitoring tools. Develop and implement monitoring at the business process level.* Led effort to fully migrate off Empirix Onesight* Engaged as architect for ITSM and Automation* Foglight architect * Lead for evaluating Foglight as a replacement for existing tools* Successfully deployed Phase 1 of Foglight project – global infrastructure and appliances necessary to monitor a subset of the Delta ecosystem* Architect and Technical Lead for Empirix Migration Project - migrated 7K monitors to SCOM, OEM and Portal which required coordinating work through separate SMEs for each of the tools* Architect and Technical Lead for BMC TMART migration project* Architect and Technical Lead for Empirix OneSight upgrade project - the back end of the tool was a completely different product and required a redesign of the entire infrastructure as well as re-recording 500 synthetic transactions* Served as manager’s proxy as needed
Dec 2012 - Dec 2016
Global Application Monitoring Engineer
* Application Monitoring SME for all of Dell IT. Established global monitoring team that covers applications, network, databases, and servers.* Spearheaded migration from Keynote to Gomez, resulting in cost savings of ~67%.* Consolidated and integrated EMEA monitoring team, event management, database and server monitoring teams into organization* Trained and integrated EMEA monitoring team in Limerick* Essential in the hiring, training and onboarding process for a new monitoring team in Porto Alegre* Operations Lead for Porto Alegre team - handled escalations and all non HR tasks* Integral in design of EWHC (Events Workflow Health Check) tool to detect periods of no events being sent to SIM* Redesigned Remedy Email Gateway to integrate with SIM* Served as product manager for migration of Remedy Email Gateway into Remedy codebase* Served as manager's proxy as needed
May 2007 - Dec 2012
Problem Management Analyst
* Served as Monitoring SME for GAMS Organization. Coordinated rollout of new monitoring initiatives with management and members of each team. Established monitoring operations teams in Penang and Kuala Lumpur.* Application Monitoring Lead for GAMS* Led Empirix Globalization project to roll out data collectors in Dell sites around the globe* Designed Business Service Monitoring Dashboard, a service oriented dashboard for Empirix OneSight* Designed Remedy Email Gateway * Onboarded and trained Penang L1 monitoring team in tools and processes* Developed L1 support processes for Penang team* Trained new monitoring team members in Kuala Lumpur* Liaison between Kuala Lumpur, Penang and US teams
May 2005 - May 2007
Application Management Analyst
* Supported Premier Online, Dell Online and Order Management application portfolios.* Led rollout of Empirix OneSight across AMS application Portfolio, integrated with Remedy* Designed SecondSight, a reporting portal for Empirix OneSight* Provided L2 support for Premier Online, L1 support for Dell Online and Order Management* Led production deployment of Premier Online Pegasus release
Apr 2002 - May 2005
1 education record
Frank Tang education
-
The University Of Texas At Austin
FAQ
Frequently asked questions about Frank Tang
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What company does Frank Tang work for?
Frank Tang works for Freelance.
What is Frank Tang's role at Freelance?
Frank Tang is listed as IT Consultant at Freelance.
Where is Frank Tang based?
Frank Tang is based in Austin, Texas, United States while working with Freelance.
What companies has Frank Tang worked for?
Frank Tang has worked for Freelance and Dell.
How can I contact Frank Tang?
You can use AeroLeads to view verified contact signals for Frank Tang at Freelance, including work email, phone, and LinkedIn data when available.
What schools did Frank Tang attend?
Frank Tang holds Bachelor Of Science - Bs, Computer Science from The University Of Texas At Austin.
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