Assisting banks and other financial institutions with IT audit risk assessments and compliance, enterprise risk management, business process review, and Sarbanes-Oxley (SOX) 404 Compliance.

Assisting banks and other financial institutions with IT audit risk assessments and compliance, enterprise risk management, business process review, and Sarbanes-Oxley (SOX) 404 Compliance.

Reported to CIO. Responsible for day-to-day operations of all 9 North American locations. Managed 9 full-time employees, external vendors, budget creation, and development of project teams on corporate and global levels. Liaison between business clients and operations/architecture staffs in solicitation of requirements for IT projects. Also managed helpdesk, procurement, standards selection and documentation, process development and revision, software training, asset management, and service level agreements.Reduced procurement costs for standard hardware and software by 17% through contract negotiations Improved operating efficiency of IT staff by 30%Successfully completed client implementation of a new SAP ERP application throughout North AmericaContinually achieved target goals of helpdesk service level agreementsCreated and monitored IT Sarbanes Oxley processes and key controls based on risk assessments, resulting in the completion of 5 years of IT auditing with zero deficienciesImplemented ongoing hardware and software standards, reducing procurement and support costsDeveloped and implemented helpdesk processes that dramatically improved response time to clients Created and implemented effective asset-tracking processes

Reported to Manager of Operations. Supervised support staff. Responsible for maintenance of Novell servers and project management of software upgrades, provisioning, deployment of remote services, and implementation of an enterprise IT standards manual.

Reported to Manager of Operations. Responsible for user training programs and daily user assistance. Created a new helpdesk to support clients using desktop applications, and configured/installed all client software.