Frank Cunningham Email & Phone Number

San Francisco, Ca, Us

• Oversee the core ERP that drives financial and supply chain operations for the food bank.• Introduce enhancements to the ERP to improve efficiency in supply chain, programming, and financial operations.• Guarantee the reliability, usability, and resilience of the ERP system to adapt to changing business requirements.• Collaborate with the Director of Analytics and Transformation, business analysts, and key users to create a strategic roadmap for the ERP’s future evolution.• Work closely with various teams to ensure ERP capabilities align with organizational goals and improve operational workflows.• Assist in training staff on new functionalities to maximize system utilization and efficiency.

Austin, Tx, Us

• Liaise with customers by implementing business requirements and training end-users through user acceptance testing.• Explain warehouse, financial, and inventory concepts such as cost of goods sold, bill of materials, bundles, procurement, chart of accounts, and inventory methods (FIFO, LIFO, WAC, LOFI for returns).• Migrate and import an average of 150.000 rows of transactional and stagnant data per project into the ERP platform.• Support and resolve critical outages pre and post-go-live and enhanced workflows and automation rules, 100% of projects were sent live successfully.• Integrate e-commerce and accounting software such as Amazon, eBay, BigCommerce, Shopify, Avalara, and QuickBooks while optimizing data quality.• Ensured key project deliverables were delivered to a high standard.• Ensured the timely communication of risks and/or issues for deliverables to internal and external stakeholders.• Gathered and documented accurate requirements for software configuration designed to meet the true business needs of the client.

Louvain-La-Neuve, Walloon Region, Be

• Engaged in project kick-off meetings to review customer expectations and timelines.• Customized and performed functional training for each client and their key stakeholders. • Taught over 15 different applications such as accounting, manufacturing, inventory, customer relationship management (CRM), projects, timesheets, time off, and e-learning, among others. • Trained Latin American stakeholders on the different fiscal, banking, and tax requirements that they must fulfill before going live. • Managed over 12 different projects simultaneously using agile methodology.• Delivered outstanding customer services resulting in achieving a 94% satisfaction rating from clients and stakeholders.• Coordinated with Odoo's developers to execute clients' business requirements through well-written functional specifications.• Programmed weekly meetings with over 26 clients and stakeholders.• Enhanced clients' business processes with Odoo's ERP technology.• Submitted feedback to the R&D team that helped enhance Odoo's user-friendliness.

Seattle, Wa, Us

• Full accountability with the training of an average of seven associates per hiring season.• Collaborated with 28 members achieving 92% customer satisfaction. This leveraged relationships and built credibility between consumers and corporation. • Analyze sales, fulfill orders, find products to sell, manage offers and inventory, and quickly respond to customer questions.• Overall ownership and responsibility of the site's metrics, making our site the number one site in the region with a tremendous on time staging of parcels.• Reported safety hazards and violations to the regional manager.

Mclean, Va, Us

• Provided technological consultation to over 80 customers per week in Spanish and in English, which was essential to minimize fraudulent transactions and to transition to more advanced technologies. • Role required extensive customer relationship management. • Prepared written reports of investigation findings. • Delivered a digital transformation by introducing consumers to new mobile apps to minimize the number of fraudulent transactions. These technologies were presented to 98% of all inbound calls. • Solid experience translating and interpreting (Ex. Spanish English) to customers. • Filed and reported lost and stolen credit cards. • Provided and entered customer feedback to the internal department while being on inbound phone calls which helped decrease customer wait time by 6%. • Make conference calls with card holders and agents from different banks in order to release Off Trial Balance (OTB) holds.• Cleared up ID concerns in credit card accounts. Received recognition for customer satisfaction after educating customers the reasons why we have ID concerns or fraud alerts on our end.

Los Angeles, California, Us

• Administered confidential documents and made multiple outbound phone calls to different departments• Planned over 10 virtual and on-site events • Helped with the administration of pre-employment tests and facilitated with the processing of promotions and terminations• Rerouted employees and contractors’ concerns to appropriate points of contact