Senior Field Service Engineer provides field service engineering and technical assistance tocustomers in areas of installation, startup, commissioning, maintenance repair, training, andmodification of electrical power distribution equipment; manages assigned projects for electricalequipment; provides technical solutions to customers; perform less conventional complexengineering assignments that may involve equipment or product design, testing of materials,process studies, or research investigations.Continuously improved personal, technical and professional business skills enabling incumbentto service products to customer’s satisfaction through keeping current with product technology asmeasured by ability to troubleshoot and repair various products and to instruct others. Providedtimely, detailed and accurate reports on service work performed, product performance, andwarranty liabilities to company expense and time allocation. Provided customers basicapplications information via phone or on site consultation and be available for 24-hour x 7 days aweek on call duty and respond to emergency situations with minimal notification. Demonstratedability to service newly designed and experimental equipment, which has not been seen before,and instill confidence in the customer. Developed and maintained strong working relationshipswith customers, authorized service shops, other service organizations, and product business unitsto assure customer satisfaction. Demonstrated an awareness of customer needs, preferences, andtime and financial constraints. Proven customer service, sales ability, and ability to handle irateor difficult customers and gain satisfaction.

First Sergeant for the U.S. Army Prime Power School (USAPPS) and the 12P Advanced Leader Course (ALC); senior advisor to the USAPPS Commander; monitor, evaluate and enforce training standards; responsible for the management of military cadre and student personnel assigned to the USAPPS; manage physical readiness, military personnel actions, performance evaluations and the well-being of all military/civilian personnel; voting member for all organization's boards; assist in managing the maintenance program for $10,000,000 worth of equipment to include an Operations and Maintenance budget of $3.7 million.

Operations Supervisor in support of 400 personnel in five geographically dispersed companies in the US and overseas locations; coordinates operations for twelve active and four reserve component platoons; provides direct supervision of five senior level personnel; responsible for training, developing, counseling, and mentoring of subordinates; ensures prompt and accurate reports are provided to the command group for daily operations, future plans, organizational training, ammunition, security operations, CBRN, and reserve affairs; responsible for $350,000 worth of tools and office equipment; oversaw the management of $1,200,000 annual budget for the section.

Primary Supervisor responsible for two Prime Power Sections performing duties the same as a Senior Supervisor when deployed; responsible for the morale, welfare and professional development of the detachment; plans and resources all training, assists in construction planning, scheduling, material estimating, preparation of operation orders, standing operating procedures; coordinates and supervises the deployment, installation, operation, maintenance of electrical power plants, distribution and fuel delivery systems in support of the war fighter and the National Response Framework; monitors the accountability of $10,000,000 in systems and equipment.