Francesco Di Costanzo Email & Phone Number

Milan, IT

Milano, Lombardia, Italia

• Conduct quality checks on samples of adv reviewed by moderators to identify trends and prevent scams on the platform, safeguarding the brand.
• Daily management of ad removal emails by the Customer Care department.
• Collaborate closely with stakeholders (Marketing, Customer Service, PRO team) to address issues and find solutions collectively.
• Collaborate with law enforcement agencies (Police, Carabinieri, and Guardia di Finanza) to supply information on fraudsters as requested by different departments.
• Analysis of data from suspicious advertisements to prevent money laundering on the platform.
• Daily monitoring of user-reported ad progress through a Data Visualization tool (DataDog Pro) and sending reports to Customer Service in case of adverse trends.

• Manage and monitor the quality of the Italian team (15 people)
• Create and apply strategies to keep the market quality above the target
• Extract, analyze and discuss weekly/monthly data about the market and participate in Action plans meetings (RCA,WBR) with the aim to maintain the Italian Ecosystem safe for all users
• Host group and 1:1 meetings to align all stakeholders and create action plan meetings for the team and individually to tackle problems and lacks in knowledge.
• Deliver Shadowing to new joiners and send spot reminders to reduce the number of errors
• Conduct interviews for new QAs candidates

Dublino, Dublino, Irlanda

• Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in European markets.
• Conduct root cause data analysis and summary.
• Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.
• Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy related questions, issues and solutions.
• Conduct coaching and calibration sessions to the Content Moderation teams across Europe to ensure that operational policies and processes are being applied consistently.
• Enhance moderation policy and community safety continuously.

Dublino, Irlanda

Dublin, Leinster, Ireland

• Processing and reviewing accounts that have been flagged for review due to having uploaded potentially sensitive content on Social Media, to ensure there are no violations of policies.
• Responding to notification of potentially sensitive information in an appropriate manner by validating the inquiry and performing further investigation. This may include cooperating with subject matter experts to.
• Understanding and performing content reviews under supervision for International and Domestic cases following client processes and procedures at all times.
• Ensuring all social media content complies with all published policies, procedures and any legal and regulatory requirements that the company is obliged to adhere to
• Escalating issues to Operations Manager or client Point of Contact as appropriate

Naples, Italy

• Develop relevant content topics to reach the company's target customers.
• Create, curate, and manage all published content (images, video and written) on Facebook page ( Facebook.com/Rapperitaliani), Twitter Profile and Instagram (@officialrapperitaliani).
• Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.Key achievement:
• Management of main Social Network ( Facebook, Instagram, Twitter)
• Interface with users and increase sales