To keep pace in a rapidly changing environment, businesses must move fast. But there are no short cuts: When you need to get from A to Z, you can't afford to skip B to Y. B2Y Solutions provides individualized, solution-oriented advisory and consulting services in technology and business operations, specializing in the small to mid-size business marketplace.Currently assisting a local commercial bank in rebuilding its technology capabilities, including infrastructure, processes and staffing.Accomplishments/Assignments to-date:• Researched, recommended, negotiated and managed the implementation of a multi-million dollar infrastructure upgrade including: - Achievement of significant discounts with equipment and services - Replacement/upgrade of all Cisco switches and routers - Implementation of a Cisco UCS IP Phone system - Conversion from Lotus Notes to Microsoft Outlook/Exchange Cloud Services - Migration to a standardized Windows 7 desktop and Microsoft Office 365, automating the deployment of all standard applications, mitigating the Windows XP support issue - Successful completion of all projects within 10 months from contract signing• Provided Vendor Management services, negotiating significant savings and improved terms for the Bank’s core applications• Assessed, recommended and implemented Help Desk improvements, resulting in significant increases in customer satisfaction and on time delivery of services• Established a basic foundation for IT project portfolio management, including resource management (demand/supply) and fundamental project management practices

Charged with leading corporate information technology through a period of significant change within the company, industry and economy. As a member of the executive leadership team, directly responsible for the overall strategic direction and daily operations of the company’s technology staff and assets. Manage a staff of 73 professionals and technicians, with an annual budget of $15 million.Accomplishments:• Implemented a series of operational efficiencies and expense reductions resulting in more than $6,000,000 annual savings• Designed and executed a major product strategy change for new 3rd Party Services business model• Established a project portfolio management practice with the executive team, optimizing the return on investment for technology spend• Initiated and negotiated a business deal to rewrite and outsource support of a proprietary college financial aid needs-analysis application, generating additional revenue at significantly reduced cost

Recruited to fix/rebuild the information technology service capability and organization to meet the high demands of a fast growing company, while undertaking transformational technology initiatives. Working directly with business leaders, create tactical and strategic plans to build a more flexible and agile infrastructure and staff.Accomplishments:• Dramatically improved the level of service from the help desk by 25% in the first 3 months by introducing more effective processes to deliver higher-quality, faster service to the business units• Initiated a new change control process to minimize the impact of changes to the production environment

Hired to build and grow the technology organization for a rapidly growing financial services company. Responsible for the development of short and long term information services strategies and tactical plans to meet corporate business objectives across three separate lines of business (Consumer Mortgage, Small Business Lending, and Equipment Leasing). Managed a staff of 30 professionals and technicians, with an annual budget of $12 million.Accomplishments:• Led the technology team through a 20+ month period of significant financial and business issues, including major changes to the business model, new branch openings, staff reductions, and bankruptcy proceedings, with virtually no voluntary loss of staff• Successfully managed the technology portion of corporate relocation to new facilities, including the design and construction of a new 3,000-square-foot data center and network infrastructure, as well as planning and executing the movement of over 70 servers and 1,000 PCs• Designed and established a solid, flexible technology infrastructure supporting revenue and staffing growth of over 200% in the first two years, while maintaining a high level of service• Managed and executed the technology strategy for the introduction, team development, and implementation of UplandMortgage.com, an eCommerce initiative with a unique deal-structuring underwriting system

Chartered with developing, implementing, and measuring customer satisfaction programs across all SunGard data centers. Coordinated all mainframe technology planning and resource deployment across the country. Provide technical support and proposal review for our sales force. Directly responsible for the "Crisis Management" team and all associated operations.

Recruited to grow the subscriber services capability in a fast-paced, highly competitive environment. Managed SunGard’s largest facility and operation, including multiple large-scale IBM mainframes, multi-vendor midrange systems/servers and PC workstations, as well as complex networking technologies. Provided technical assistance and sales support for prospective and existing customers. Managed a staff of 39 professionals and technicians, with an annual budget of $28 million.

Directly responsible for all corporate telecommunications, remote operation centers, and the network control/help desk facility. Member of the data processing senior management team, focusing on development of a comprehensive customer service program, and the design of our corporate systems management/capacity planning strategy. Managed a staff of 60 professionals and technicians, with an annual budget of $6 million.