• Perform business development work focusing on specific market segments and demographics, related to pursuit of contracts both private and govt - within DHS, DoD, and other Agencies. • Provide project support, to include IT focused elements as well as real estate and education• Support client marketing efforts encapsulating all viable measures to ensure client success, to include: email campaigns, facebook ads, social media marketing campaigns, video and audio creation and editing, creation of marketing materials such as: business cards, brochures, postcards etc.• Support client’s web and online presence, sharing knowledge about web hosting partners and providing direct web page creation and theme assistance. • Provide assistance and training for newly introduced or updated applications. • Provide Office 365 setup support for business solutions including; Microsoft Office 365 Suite and Exchange.• Support clients with business creation assistance, mapping out next business actions to execute or process to improve.

• Provided on-site HW and SW deployment support to prime contractor and government team, ensuring quality checks performed and government sign-off achieved. Acting as a key point of contact linking the on-site team with the home-office teams. Deployments required extensive travel throughout the US to numerous land border Ports of Entry (PoE) for The Western Hemisphere Travel Initiative (WHTI); a federal program created after 9/11 attacks to improve border entry security. WHTI remains a U.S. law that requires all travelers, including U.S. and Canadian citizens, to present a valid passport or other approved secure documents when entering the United States from within the Western Hemisphere. • Controlled and managed scope, schedules, and deliverables, through daily tag-ups and weekly status meetings.• Managed and reduced issues and risks using the REMEDY ticketing system to prevent and mitigate on-site hardware and software technical issues. • Provided high priority 24/ 7 support to remove any roadblocks and or challenges related to achieving scope objectives. • Developed and designed preventive measurements and metrics to support the entire • Operations & Maintenance lifecycle.• Part of team which developed database to store data related to all US ports of entry incorporatingOperation & Maintenance capabilities and open and closed technical issues.

• Managed a team of three technicians responsible for LAN/WAN environment for 120 employees, in the Customs and Border Protection/ Office of Training and Development Office.• Developed processes and systems to manage the implementations, upgrades, help-desk requests, efficiently.• Provided troubleshooting and configuration support for client desktop and networking environment.• Facilitated daily team meetings to gather status updates and plan work.• Created and disseminated weekly reports to highlight status of the network environment to executive team. • Maintained open communication with three government leads and creation of processes and systems to ensure successful deployment and maintenance of technical processes and resources.• Provided around-the-clock technological support to ensure program success.

Installations, setup and configuration of Dell laptops, Micron desktops and HP printers and monitors. Management of network connectivity from the network HUB and LAN drops including all components needed for configuration of end-user computer related equipment. Operation of ghost utilities for 50+ client machine set installs. Install of pertinent end-user software with addition of all machines to USPTO.GOV domain and LAN

Diagnose and troubleshoot hardware and network components for midanet software, web addresses: www.loanprospector, www.freddiemac.com, www.goldworks.com. Maintain administrative accounts and or user accounts for Freddie Mac customers and clients, Corporate, Community and National Lenders. Extensive interaction with customer through phone support including complete reporting of interactions through ticketing help desk software. Exceptional customer service skills and high degree of success with customer satisfaction continually presented to management.

* Worked on site help desk and implementation for the following customer contracts: International Trade Commission, Department of Veteran Affairs, US Marshals Service* Supported through training and implementation the Zegato platform: a web-based/ Internet travel service application that enables a business to outsource all travel management and finance operations* Trained end-users on all Zegato components, ie; Plan, Approve, Booking of travel with complete travel authorizations, including air, car and hotel via browser

Support of LAN/WAN components as it relates to US Customs agents and job components in a Novel environment. Maintenance of computer peripherals including monitors, keyboards, mouse, printers, palm pilots and plotters. CPU and database maintenance and administration. Administration of all computer related aspects of Customs projects: ie Green Quest. Administration of Lotus Notes. Creation and maintenance of accounts using Nwadmin3x and User Manager. Troubleshooting end-user software and hardware problems with production of resolutions through Internet resources (downloading updated drivers for all hardware components/ outdated (legacy) drivers included, network resources, hardware resource and software resources. Upgrade of computer systems to Dell Optiplex GX 240 for US Customs Upgrade 2001/2002 projects. Upgrade included transfer of user pertinent information from old to new desktop components through network resources: shared drives, creation of standard GHOST for duplicated standard load, recreation of mapped drives including printer access both locally and networked, personalized logon (REGEDIT). Installation of software both network installs and resource per user license. Installation of Foundry Switches for Network.

Support of LAN/WAN environment including computer hardware/ software. Installation of Biometrics anatomical authentication hardware/software. Administration of Biometric components using BioManager. Administration of Microsoft Outlook; creation of accounts using Exchange Administrator. Production of ethernet environments from Token Ring and vice-versa. Upgrade of computers to Dell P-3 (dual processors) for United States Mint: COINS UPGRADE 2000. Network cabling (RJ-45) run/ patched from Foundry Networks FastIron Workgroup to SmartSwitch 6000

Extensive travel for implementation, installation, testing, training and maintaining Windows NT 4.0 workstation/ servers with software application: STORES (Subsistence Total Order and Receipting Electronic System). Application housed at military installation sites both CONUS and OCONUS. Provided desktop and printer maintenance support to end-user both locally and at service site locations worldwide. Conducted file transfers, disk management; addition/deletion of users, assign/maintenance of system security elements, establishment of internet connectivity via RAS. Diagnosed and troubleshooting of installations verifying connectivity, hardware, software.

Intensive classroom management in inner-city classroom environment - open classroom setting. - execution of science curriculum in hostile environment - successfully transformed mindset of "at risk" troubled youth instilling belief system in and for success - called on to handle extreme case children