Frank Dent (Marketing Specialist) Email & Phone Number

Fayetteville, NC, US

Fayetteville, North Carolina Metropolitan Area

• Perform business development work focusing on specific market segments and demographics, related to pursuit of contracts both private and govt - within DHS, DoD, and other Agencies.
• Provide project support, to include IT focused elements as well as real estate and education
• Support client marketing efforts encapsulating all viable measures to ensure client success, to include: email campaigns, facebook ads, social media marketing campaigns, video and audio creation and editing, creation.
• Support client’s web and online presence, sharing knowledge about web hosting partners and providing direct web page creation and theme assistance.
• Provide assistance and training for newly introduced or updated applications.
• Provide Office 365 setup support for business solutions including; Microsoft Office 365 Suite and Exchange.

Newington, (NDC3) VA

• Provided on-site HW and SW deployment support to prime contractor and government team, ensuring quality checks performed and government sign-off achieved. Acting as a key point of contact linking the on-site team with.
• Controlled and managed scope, schedules, and deliverables, through daily tag-ups and weekly status meetings.
• Managed and reduced issues and risks using the REMEDY ticketing system to prevent and mitigate on-site hardware and software technical issues.
• Provided high priority 24/ 7 support to remove any roadblocks and or challenges related to achieving scope objectives.
• Developed and designed preventive measurements and metrics to support the entire
• Operations & Maintenance lifecycle.

1300 Pennsylvania Avenue, Washington DC 20229

• Managed a team of three technicians responsible for LAN/WAN environment for 120 employees, in the Customs and Border Protection/ Office of Training and Development Office.
• Developed processes and systems to manage the implementations, upgrades, help-desk requests, efficiently.
• Provided troubleshooting and configuration support for client desktop and networking environment.
• Facilitated daily team meetings to gather status updates and plan work.
• Created and disseminated weekly reports to highlight status of the network environment to executive team.
• Maintained open communication with three government leads and creation of processes and systems to ensure successful deployment and maintenance of technical processes and resources.

1420 Spring Hill Rd, Suite 130, Mclean VA 22102

Installations, setup and configuration of Dell laptops, Micron desktops and HP printers and monitors. Management of network connectivity from the network HUB and LAN drops including all components needed for configuration of end-user computer related equipment. Operation of ghost utilities for 50+ client machine set installs. Install of pertinent end-user.

8250 Jones Branch Drive

Diagnose and troubleshoot hardware and network components for midanet software, web addresses: www.loanprospector, www.freddiemac.com, www.goldworks.com. Maintain administrative accounts and or user accounts for Freddie Mac customers and clients, Corporate, Community and National Lenders. Extensive interaction with customer through phone support including.

4200 Parliament Place, Suite 406

* Worked on site help desk and implementation for the following customer contracts: International Trade Commission, Department of Veteran Affairs, US Marshals Service* Supported through training and implementation the Zegato platform: a web-based/ Internet travel service application that enables a business to outsource all travel management and finance.

1300 Pennsylvania Ave

Support of LAN/WAN components as it relates to US Customs agents and job components in a Novel environment. Maintenance of computer peripherals including monitors, keyboards, mouse, printers, palm pilots and plotters. CPU and database maintenance and administration. Administration of all computer related aspects of Customs projects: ie Green Quest..

801 9th St, Washington DC 20001

Support of LAN/WAN environment including computer hardware/ software. Installation of Biometrics anatomical authentication hardware/software. Administration of Biometric components using BioManager. Administration of Microsoft Outlook; creation of accounts using Exchange Administrator. Production of ethernet environments from Token Ring and vice-versa..

Mclean, VA

Extensive travel for implementation, installation, testing, training and maintaining Windows NT 4.0 workstation/ servers with software application: STORES (Subsistence Total Order and Receipting Electronic System). Application housed at military installation sites both CONUS and OCONUS. Provided desktop and printer maintenance support to end-user both.

Washington DC

Intensive classroom management in inner-city classroom environment - open classroom setting. - execution of science curriculum in hostile environment - successfully transformed mindset of "at risk" troubled youth instilling belief system in and for success - called on to handle extreme case children