>As the Innovation and Technology Senior Manager for our esteemed restaurant business group, my role is pivotal in driving transformative initiatives and overseeing the seamless implementation of cutting-edge technologies. My expertise includes successfully integrating project management methodologies and optimizing key systems to enhance operational efficiency.> Spearheaded the implementation of advanced Point of Sale (POS) systems, leveraging INVU to streamline transactions and improve customer experiences. Additionally, I've overseen the integration of a TOP 3 restaurant software system for inventory management, ensuring accurate tracking and minimizing waste across our 16 current restaurants. The deployment of ERP solutions has been a key focus, facilitating comprehensive financial management and reporting.> In managing the integration landscape, I've orchestrated the harmonious collaboration of these disparate systems, fostering a cohesive and interconnected technological environment. This has not only improved data accuracy but has also enhanced decision-making processes.> Budget management has been a core competency, with a proven track record of effectively allocating resources for technology-related projects. I've successfully navigated the complexities of financial planning, ensuring optimal returns on investment while maintaining fiscal responsibility.>Furthermore, my role extends to providing robust support through a shared service center model, offering centralized assistance to our 16+ restaurants. This has resulted in streamlined operations, quicker issue resolution, and enhanced overall support for our diverse technological ecosystem.

> Salesforce Ranger + Selling Cloud and Service Cloud Specialist> Global Solution Expert in SAP Direct Store Delivery 1.0 (2015+) for both WM and Android version as well. Dedicated to expanding an Omnichannel approach with the correct IT solution, hence maximizing our customer’s revenue, satisfaction and growth. > Presales Expert for SAP applications, including C/4HANA technology, for Consumer Products, Retail and Food and Beverage industries. > Salesforce Architect and Business Solution Advisor> Lead Presales Engineers specialized in project assessment, design, implementation, and supportSolutions: - SAP ECC, SAP B1, SAP S4/HANA Cloud and Enterprise - Shopify Certified Partner and Expert for LATAM. Dedicated to generating streamlined eCommerce / Online POS Sites and strategies for the small and medium business spectrum. - SAP Business One HANA 9.2 Presales and Implementation Consultant, specialized on retail, logistics and distribution customer base. Lead orchestrator for AddOn deployment for SAP Business One 9.2 (HANA) - Enterpryze for Business One Solution Expert / Champion. - iVend Retail Solution Sales / Presales and Implementation Consultant. iVend Retail Solution portfolio consists in Retail Management, POS, eCommerce, Loyalty for both SAP B1 and SAP ECC. - Sales Force Automation and Route accounting solutions linked with Custom mobile applications (i.e MC1, Xsales, HighJump) using SAP PI Interfaces using ITS, SAP Netweaver PI with Web Dynpro and several other solutions.

> Drive a territory plan for SAP Solutions aligned with GBM’s Line of businesses to maximize portfolio penetration and ensure a high adoption rate and customer success from early stages of our opportunities. > Design and deploy strategies for generating projects, services and continuous support for all industries and customer widespan network. > Maintains and updates SAP and Innovation knowledge for several solution in the of the 16 solutions areas for sales, presales, and consulting departments throughout 24 industries.> Supports the overall growth of our business revenue and gross profit, currently projected at 105%+ on specific SAP solutions and projects for our territory. > Supports the digital transformation of customers onto new and redefined business processes and model, using digital technologies, agnostic analysis, and tailored services > Maximize speed to market by clearly understanding SAP product roadmap and industry reference architectures

> As Senior Solution Architect, my primary responsibilities for each of our customers includes defining consumer centric architecture with an omnichannel approach and coordinated with business transformation phases, project roadmap, business capabilities and linkage to a global program methodology. > Drive digital strategy and assist in building digital capabilities across all business streams. > Responsible for defining Salesforce’s overall roadmap in line with each of of the business transformation phases. This includes functional and technical scope of work, integration engines and multilayer architecture for SAP Commerce Cloud, Service Cloud and Sales Cloud Consumer Goods version.> Assist in the Salesforce partner selection and hiring process (Selection and hiring plan, roles and responsibilities of project components, technical evaluation criteria, final evaluation criteria)> Responsible for assessing and recommending eCommerce business capabilities aligned with functional features from Shopify, BigCommerce, SAP Commerce Cloud and Salesforce B2C Commerce.> Develop and orchestrate a clear data strategy that support onmichannel journeys and experiences.

The CX solution portfolio is the most comprehensive in the market and enables companies of all sizes to manage their customers in today’s demanding customer centric environment. It is often used to transform the business into the digital world covering processes in Commerce, Social, Marketing, Sales and Service and goes beyond traditional CRM.Our latest addition complements our portfolio, covering Experience Management (XM) with Qualtrics.As Senior Solution Manager for Customer Experience Line of Business, my primary responsibilities included prospecting, qualifying, selling and closing new business to existing and net new customers. Specifically, with C/4HANA Suite and Qualtrics CX as main solutions, a specific Point of View to the Customer is enabled, in order to uses all resources necessary to solve customer experience gaps and new business models architectures. > Responsible for developing a 8.9 MM USD Pipeline for a Central America territory with a 6.6 to 7.8X opportunities and projects for the Key, Upper and Commercial General Business Segments. > Established strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching for our partner ecosystem and direct sales.> Developed and delivered comprehensive business plan to address customer and prospects priorities and pain points. VE, benchmarking and ROI data to support the customer's decision process.> Actively understanding each customer's technology footprint, strategic growth plans, technology strategy and competitive landscape.

> Presales Expert and Solution Architect for C/4HANA and S/4HANA technologies, for Consumer Products, Retail and Food and Beverage industries. > Support global operations and consulting managers on SAP’s innovation roadmaps and portfolios for large enterprises as well as SMB. > Responsible for opportunities and projects practice in the Digital Supply Chain anc Customer Experience > Provides ongoing help and advice to SAP Global Account Team on sales opportunities, including involvement in some client-facing meetings and presentations.> Contributes to the development of content for white papers and other publications as an active SAP Logistic Mentor for US, Mexico, Brazil and Europe communities.

As Solution Director, I was in charged of the leadership role for positioning SAP Solutions, specifically in Sales Force Automation,Business transformation and operational excellence, Logistics and distribution (Direct Store Delivery, WMS), Migration projects to S/4 HANA, as well as mobility strategies for consumer products, supply chain, wholesale and distribution, retail and beverage industries. I n addition, overseas the sales, implementation and support process for each customer, presenting a progressing model for each industry and geography. Within the role, I managed a portfolio of solution areas, including Programe Design of solutions modules and regular updates and enhancements to content. • Maintained and updated the knowledge base on all aspects of the solutions areas for sales, presales and consulting departments. • Supports the overall growth of NEXTECH's business revenue.• Built and delivered training to employees and partner employees through face-to-face,webinar and e-learning sessions.• Supported direct and indirect sales and marketing activities across the business and globalpartner network.• Provided ongoing help and advice on sales opportunities, including involvement in someclient-facing meetings and presentations.• Contributed to the development of business content for white papers and other publications.

> Specialized in Consumer Products, Retail and Food / Beverage industries. > Presales Manager accountable of value management, business case development and project design and costing. Responsible for designing and generation of value proposals using SAP's application portfolio for CPG.> Direct Store Delivery Solution Owner, including Mobile Solutions and its integration (SMP, Afaria, and Netweaver Gateway). > SAP Transportation Management and SAP Event Management process expert. > SAP Extended Warehouse Management process expert. > Responsible for all Rapid Deployment Solutions for Central/Latin America.

Sales Leads for Indience Unvired suite of products (Mobile Asset Management, Direct Store Delivery, Custom Applications and Products built for Mobile devices using the Unvired Infrastructure.) in the Geographical basis. - Work together on the requirements, development and implementation for the client based on the UNVIRED infrastructure. - Provide onsite support for the project.

> Global DSD and Commercial Lead architect/designer for all commercial and logistics processes and SME for Mobile DSD Solution.> Lead Global functional consultant designer responsible for custom developments and homologation between countries. DSD Lead technical architect/designer for DSD Backend processes and SME for Mobile DSD Solution.Lead functional consultant designer for JAVA and ABAP specs.DSD Backend customizing (incl Visit Control)SFA Customizing / CRM functionalityDSD Vansales business scenario.Description: xMDSD 3.0 SR01 installation procedure. SyncBO migration, generation and transformations for Custom tailored solution.BAPI Wrappers, SyncBOs and definitions for data transfer requirements not met by Smart Sync.DSD Connector connectivity configuration.Mapping rules.DSD Backend customizing.DSD Paper based business scenario.DSD Route Settlement customizing and development.ALE customizing.Transport customizing.RICEFWs developments, design and testing. ABAP development.

> DSD functional consultant designer all custom and legal requirements. Responsible for presales, vansales and delivery driver scenarios, including application implementation, customizing and business modeling. DSD functional consultant designer for ABAP specs.Description: xMDSD 3.0 SR01 installation procedure. SyncBO migration, generation and transformations for Custom tailored solution.BAPI Wrappers, SyncBOs and definitions for data transfer requirements not met by Smart Sync.DSD Connector connectivity configuration.Mapping rules.DSD Backend customizing (incl Visit Control)SFA Customizing / CRM functionalityDSD Vansales business scenario.DSD Route Settlement customizing and development.RICEFWs developments, design and testing. ABAP development.

Project Impulso - Empresas Polar Beer Business UnitDSD Team Lead for Beer Business Unit.Application team leader for DSD Backend processes and SME for Mobile DSD Solution.Lead functional consultant designer for JAVA and ABAP specs.Description: xMDSD 3.0 SR01 installation procedure. SyncBO migration, generation and transformations for Custom tailored solution.BAPI Wrappers, SyncBOs and definitions for data transfer requirements not met by Smart Sync.DSD Connector connectivity configuration.Mapping rules.DSD Backend customizing.DSD Paper based business scenario.DSD Route Settlement customizing and development.ALE customizing.Transport customizing.

> Project GENESIS - SABMiller LATAM: Peru, Colombia, Panama, El Salvador, Honduras and Ecuador Functional designer lead for all SFA requirements within all sales and delivery scenarios for all countries. > Responsible for key process design and implementation tasks for secondary distribution unit and presales, concerning more than 78% of the entire regional process universe within scope.

Project DRIVE - SABMiller Czech RepublicPlzensky Prazdroj.Implementation and technical team leader for Mobile DSD Solution, as well as DSD Backend Consultant role.System integrator to customer SAP system and legacy systems.Lead designer JAVA and ABAP functioanl and technical specs.Description: xMDSD 2.1 SR02 installation procedure. SyncBO migration, generation and transformations for Custom tailored solution.BAPI Wrappers, SyncBOs and definitions for data transfer requirements not met by Smart Sync.DSD Connector connectivity configuration.Mapping rules.DSD Backend customizing.DSD Paper based business scenario.DSD Route Settlement customizing and development.ALE customizing.Transport customizing.Business design consolidation and realization to functional and technical requirements.JAVA development regarding in Eclipse IDE v3.3, using DSD enhancement plug-in from SR02.SAP NetWeaver MI 7.0 / 7.1Application deployment using hierarchy, device configuration and role synchronizations.SDA generation, deployment and administration.

Project Orinoco - Telefonica Movistar. SAP Direct Store Delivery EHP4 implementation with SAP Portal XI Interface and external legacy systems for Telecommunication Industry (Cross Industry application)Total implementation: 1200 routes for Van sellers across Venezuela, using Portal Technology & Mobile Device.Functionality implemented: - Visit Control for distribuitors - Load delivery for Van Seller - Dynamic Transportation Planning - Shipment creation - Truck Stock Visibility - Sales registry using Portal Technology onto DSD Route Accounting system - Online Pricing (in Portal) - Online ATP (in Portal) - Interface with Legacy systems - Route Settlement

Project SICUI - Empresas Polar Food Business UnitxMDSD First SAP DSD implementation worldwide.Senior analyst responsible for configuration and testing of the SAP Mobile DSD application involving the Sales Force Automation SFA strategy in a SAP DSD implementation at Empresas Polar (Food business unit). Extensive expericience in DSD backend (v4.6c) and DSD mobile (xMDSD2.0 and xMDSD 2.1 SR01). Performed front-end and backend support during the go live stage of the implementation and designer of new functional requirements. Monitored the training process throughout the implementation phase which included supporting the design of the training strategy. Developed deep knowledge of: sales processes analysis and design, mobile application functionalities, Handheld hardware specifications, mobile requirements for SAP, test scripts development, execution of mobile performance tests and datat transfer. Support of the development of the mobile application training material and post-implementation phase. Detailed knowledge in Telesales and Cockpit (DSD modules) within IS-BEV solution.

For a top Latin American CPG Company, Frank supported an APO system migration from SCM 3.0 to SCM 5.0, specifically performing global and unit tests in the TP/VS (Transport Planning and Vehicle Scheduling) module. As part of the TP/VS team, Frank was responsible of the testing phase of the new functionalities in SCM 5.0 i.e.; inbound controller, vehicle and route optimization and profile administration

Project SICUI - Empresas Polar Food Business UnitFor a Latin American CPG Leading Company (Empresas Polar - Food Business Unit) Frank supported the configuration and testing process of a SAP DSD implementation. He was responsible of testing new components sent by SAP regarding the Handheld mobile application. In addition was responsible in designing performance tests for the mobile application and report new improvements to the Technical team and to the SAP custom development

Movilnet Telecom is part of the CANTV Consortium wihich represents the leader in the telecomunications industry in Venezuela.Theirtechnology relies on CDMA1X and CDMA2000 EVDO type of networks.Responsabilities:Design, development and implementation of an client performance emulating system that monitors transfer data rate of EVDO (Evolution DataOptimized) clients.-Design and development of a control system that manages activities, supervises personnel and inventories of all the equipment integrated withinthe testing process of wireless devices previously to the sale phase (cellular, PDA, GPS, etc.)