Frank Disbrow Email & Phone Number

Alexandria, Va

Developed sales procedures to increase sales year over year of 36% in gross sales volume. Year to date 2.2 Million in In-Home sales of HVAC and Generators. Elevated to trainer of sales force, for the last two years, with all new hires to facilitate in company assimilation. The consumate sales professional and mentor.

Finish Production Manager• Successfully maintained client relationships during the transition from front-end production to finish production. •Assumed the schedule and completed the finish work per schedule for an “on time” completion of the project.•Created and maintained a daily schedule and interactions with subcontractors and venders.•Carried 4-6 projects from production to finish within or under budget and with high customer satisfaction at a time.•Multi-tasked as… Show more Finish Production Manager• Successfully maintained client relationships during the transition from front-end production to finish production. •Assumed the schedule and completed the finish work per schedule for an “on time” completion of the project.•Created and maintained a daily schedule and interactions with subcontractors and venders.•Carried 4-6 projects from production to finish within or under budget and with high customer satisfaction at a time.•Multi-tasked as Purchasing and Estimating Manger simultaneously. Purchasing and Estimating Manager•Developed and maintained working budgets for renovation projects from inception to start of construction•Developed and implemented scheduling software to eliminate over runs in budgets due to time delays.•Developed and implemented estimating software and procedures to increase the speed of estimates by 24 man hours. Digital format increases transfer of information for pricing purposes.•Accepted the promotion to manage estimating and purchasing team. •Promoted and executed the migration to a paperless plan transfer process which saved the company $70k plus a year.•Developed and implemented the company Purchasing Process. Show less

I am currently a Consult for Builders. My area of expertise is Builder/Buyer communicate and interfaces. I also have a strong grasp on essential processes and their value -add to successful Builders.

Developed and executed national, regional and community purchasing contracts from $14K to $70M in value to the company Constructed and executed national and regional rebate programs, saving $3M plus per year Tracked and reported divisional costs and savings on a per contract and a per building basis ensuring the average capture of $18k plus per building over a two year period Estimated and verified building costs to identify excess cost for division, saving 1.5K to $24K per… Show more Developed and executed national, regional and community purchasing contracts from $14K to $70M in value to the company Constructed and executed national and regional rebate programs, saving $3M plus per year Tracked and reported divisional costs and savings on a per contract and a per building basis ensuring the average capture of $18k plus per building over a two year period Estimated and verified building costs to identify excess cost for division, saving 1.5K to $24K per plan Appointed to the Quality Council to represent builder interests in reducing costs and improving quality, led focus group on value engineering Show less

Led the warranty and quality department for the Maryland operations -10 direct reports Developed the process and department that handled all of the service needs of homeowners and quality inspections for the division Established a phone and email center as well as field personal to personally handle all warranty claims, increased the JDPA rating for Timeliness of response from 5.1 to 9.8 Established and maintained the division budget, reduced the warranty spend per home from… Show more Led the warranty and quality department for the Maryland operations -10 direct reports Developed the process and department that handled all of the service needs of homeowners and quality inspections for the division Established a phone and email center as well as field personal to personally handle all warranty claims, increased the JDPA rating for Timeliness of response from 5.1 to 9.8 Established and maintained the division budget, reduced the warranty spend per home from $2.2K plus to less than $1.5K Implemented procedures to improved the JD Power Association rating for overall customer satisfaction from 5.3 to 9.1 in 12 months Show less

Developed and institutionalized the Quality Assurance program, provided assurance of 100% complete homes, increased customer satisfaction of home at move-in and reduced average warranty cost by half Inspected and directed inspections for Building Code compliance, company standards and Homeowner expectation on 2.5K homes Grew the department to 4 direct reports in 2 ½ years

Responsible for all facets of construction of building, scheduling, budget control, quality control, on-site customer care as well as construction cycle-time Directed and scheduled of subcontractors and troubleshooting issues to facilitate the timely completion of 100 plus homes Ensured that the customers were completely satisfied with their purchase while maintaining the per home and divisional budget constraints

Responsible for guiding a homebuyer through their buying experience, increase the overall satisfaction of the homeowner to 8.5 Walker Survey rating Drafted and implemented new warranty program to address the current needs of our homeowners while breaking the down the technical language of the warranty into laymen terms Responsible for all warranty claims and Customer service issues raised by the Homeowner Coordinated all face to face meetings, oral and written communications… Show more Responsible for guiding a homebuyer through their buying experience, increase the overall satisfaction of the homeowner to 8.5 Walker Survey rating Drafted and implemented new warranty program to address the current needs of our homeowners while breaking the down the technical language of the warranty into laymen terms Responsible for all warranty claims and Customer service issues raised by the Homeowner Coordinated all face to face meetings, oral and written communications between the homeowner and Company Directed and scheduled of subcontractors, trouble shooting issues in more problematic issues avoiding litigation and addition cost Ensured that the customers were completely satisfied with their purchase while maintaining the per home and divisional budget constraints, continually remained 15% plus under budget Show less

Responsible for scheduling homes from the drywall point of construction to the completion, quality control, homeowner orientations and customer service.

Bs, Communications & B.E.

Grad