Frank Drumm Email & Phone Number

San Jose, Ca, Us

Implement and drive the adoption of Cisco's IT Service Management (ITSM) Observability Agile Framework and help the agile teams improve communication and relationships with other teams Educate and guide scrum teams and Scrum Leads (SLs) on Agile best practices Lead Scrum of Scrums (SoS) for the ITSM Observability organization so that all Scrum Teams are in sync with their Feature Roadmaps as well as Release Deployments. Coach Scrum Leads (SLs) and their teams on how to self-organize, self-manage, and facilitate processes Lead PI Planning (PIP) and support the ITSM Observability organization Feature estimation process and ensure readiness for Agile Release Train (ART) events Lead Agile Release Train events for ITSM Observability and interact with other teams, including Product Management and Portfolio Management, to ensure alignment on Features, Releases and all Cross Team Development efforts Solution Train Engineer (STE), managing multiple ARTs to ensure that the joint Cisco IT systems work efficiently and that all teams collaborate effectively

San Jose, Ca, Us

Norwalk, Connecticut, Us

• Established team processes and onboarding for newly formed scrum teams while leading 2 large scrum teams of 14+ members each• Built user story hierarchy including feature based project capability within JIRA for over 5 development teams• Leader for the IT department’s Agile Transformation; rolling out processes and training in conjunction with product roadmaps and company goals

Norwalk, Connecticut, Us

• Managed all scrum responsibilities including hosting events, coaching and dependency manager for the ERP scrum team• Participated in establishing an IT department Agile Office allowing scrum teams to mature and improve given performance measurements and organized trainings • Utilized JIRA software and scrum methodologies to organize and communicate with teams and stakeholders

Norwalk, Connecticut, Us

• Project Manager for the company wide implementation of Oracle’s NetSuite• Developed and improved project management best practices across the IT department including hybrid planning methods• Efficiently coordinated resource allocation to achieve optimum quality and on time deliveries

Armonk, New York, Ny, Us

• Managed multiple global Agile and Waterfall software development teams for Web based projects including budget responsibility for over 4 million dollars per project along with all aspects of the Software Development Life Cycle (SDLC)• Established control book monitoring methodology within IBM's global CIO organization enabling SOX and KCOR standards• Introduced automation to IBM's Global Financing system security and implemented comprehensive controls• Improved worldwide employee climate by implementing global roles based education and career road mapping for IBM CIO employees• Lead the development and implementation of a Web based multi-book accounting adjustment system from a mainframe legacy application to support IBM global ledger processing• Managed and delivered complex Global Pricing currency conversions for IBM Products to Qatar, Vietnam, Hong Kong and Macau• Managed the full audit life cycle for PricewaterhouseCoopers (PwC) Pervasive Application Controls audits• Managed global IT and business teams through the deployment of IBM's premier Enterprise Leasing Suit of applications including travel to Brazil for on site user training and education• Delivered Worldwide Accounting reconciliation enhancements reducing data levels and improving performance

Armonk, New York, Ny, Us

• Managed and drove a global project team to deliver international bank reporting requirements for the Bank of Italy, implementing worldwide bank reporting regulations in compliance with Basel II for IBM Global Financing in Europe• Managed development and testing efforts to segment all accounting data within IBM Global Financing applications to streamline the sale of IBM's printer division• Managed internal audit testing to add interface controls on feeds to the global IBM ledger, removing risks to the overall ledger process• Enhanced IBM data integrity by delivering encryption to customer banking information• Implemented an improved regression testing strategy to IBM's global regression testing as part of both Agile and Waterfall methodologies• Led global teams of business analysts and developers, achieving high customer satisfaction ratings on packaged software testing and deployment on critical IBM Client Financing applications• Led major cost savings efforts to reduce ongoing tape retention cost by 40%• Delivered World Trade Accounting Education Seminars to the IBM Global Financing business team• Mentored and trained new employees and college interns on accounting systems along with problem and change management procedures

Armonk, New York, Ny, Us

• Senior Enterprise Resource Planning (ERP) consultant responsible for deploying PeopleSoft ERP solutions to healthcare, government and higher education clients• Provided hands-on system enhancements and education at client locations in the upper Midwest and Northeast regions of the US• Primary focus on PeopleSoft Time & Attendance, HRMS, Payroll, and Health Benefits modules• Delivered hands on training and prepared educational material on PeopleSoft modules for clients• Assessed client legacy architectural diagrams and provided new application flowcharts including PeopleSoft modules

Master Of Science, Information Systems Engineering

Bachelor Of Science, Business Administration, Computer Information Systems

National Honor Society, Senior Council, Varsity Lacrosse, Swimming