Frank Smith Email and Phone Number
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With more than 20 years of business and technology experience I have consistently shown myself to be a person that gets results. I have deployed technology when there have been compelling business reasons and have been fiscally responsible throughout my career. From the deployment of imaging technology to the creation of a corporate data warehouse, it has always been my strategy to use technology to enhance the business process and to make people more efficient.I understand the necessity of safe guarding corporate assets, and as a result I have always been focused on creating and maintaining a Business Continuity Plan which included a Disaster Recovery component. In addition, I have placed IT Security at the very top of the priority list and worked with external vendors to test and re-test the rules and firewalls we had in place.I believe in running IT as a business and involving my customers in any important decision. To this end I have utilized a Program Management Office, an IT Governance Council and a process methodology to ensure that we make the best decision possible. By working with my vendors and personally creating and negotiating key contracts I have been able to get the most out of each corporate dollar.Overall my strength lies in my ability to build a strong organization, set an organizational strategy and then to perform triage on the myriad of issues a CIO is faced with every day. By combining these strengths with a high energy level, excellent communications skills and a desire to help the company achieve its goals, I have proven myself to be a valuable corporate asset.Specialties: M&A / Process Improvement / Negotiations /Reengineering / Change Management /Turnarounds / Global Management / ERP / Outsourcing / Strategic Planning / Data Center Operations / Systems Development / Cost Control /Governance / Call Center Management / PMO /Hardware & Software Procurement / Disaster Recovery /Data Privacy / Cyber Security
First Command Financial Services, Inc.
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Svp, Chief Information Security Officer And Data PrivacyFirst Command Financial Services, Inc. Jul 2018 - PresentFort Worth, Texas, UsResponsible for Cybersecurity, Data Privacy, Enterprise Data and BCP/DR for all business units. My first order of business was to align the company with a world-class Cybersecurity MSSP to improve our capability and readiness.
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Svp, Application Development And SupportFirst Command Financial Services, Inc. 2011 - Jul 2018Fort Worth, Texas, UsResponsible for all aspects of software development, integration and support for First Command Financial Services, a company who's mission is coaching those who serve. My team includes Call Center, Data Management and Warehouse, Software Development, Continuous Improvement (Six Sigma) and Desktop Support
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Executive ConsultantFarr Systems 2009 - 2011Dallas, Tx, UsWork with with Senior IT Leadership to implement or improve;- PMO- IT Governance- Organizational Efficiency- Service Level Agreements -
CioBenefitmall 2003 - 2008Dallas, Tx, UsBenefitMall. 2003 to 2008. Set technical strategy for privately held company in health insurance industry with offices in 32 cities. Responsible for $6M budget, four direct reports, 50 employees and contractors, and all other aspects of IT including hardware, software, telecommunications, infrastructure and imaging. Focused primarily on design and build out of customer-centric organization and ability to deliver necessary services. Accountable for replacement of enterprise application suite and upgrading of infrastructure to support applications.- Turned around underperforming BenefitMall IT organization from 14% of revenue to 5%. - Drove solution development, creation and deployment of stable platform to receive online proposals in only 18 months, offering new features and allowing BenefitMall to evolve to meet customer needs. - Negotiated outsourcing for BenefitMall, reducing cost per proposal from $20 per unit to $9, error rate to < .5% and turnaround time from up to 72 hours to <24. - Breathed new energy into stalled three-year project in nine months, reducing error rates from 10% to <2%, and cutting processing turnaround time in half for BenefitMall. - Outsourced BenefitMall imaging to third party vendor, decreasing costs 30%+ and error rate from ~20% to <.5%, with a guaranteed 18-hour turnaround. - Renegotiated majority of existing contracts to maximize buying power and ensure that the corporation had sufficient vendor leverage. -
CioBurlington Resources 1986 - 2002UsHeld worldwide responsibility for traditional IT functions, plus Records Management and Telemetry. Directed 225-person IT organization with support responsibilities and personnel in eight locations, while managing an annual IT budget in excess of $75M.From 1986 thru 1997 held Manager and Director positions- Spearheaded replacement of all core applications within 18 months, dramatically decreasing processing time and error rates and reducing overall cost of services by ~10%. - Led multiple global IT integrations of new acquisitions for, achieving early integrations within 60 to 90 days – supplying vital information to senior executives. - Reduced turnover from ~25% annually to 15%, saving hundreds of thousands of dollars on training and hiring; improved customer satisfaction rate from low 80’s to low 90’s within two year timeframe. - Led corporate-wide Burlington Resources IT upgrade, replacing 65% of hardware, dramatically reducing support costs and improving client satisfaction.- Created environment of trust by establishing communication between upper management and staff. - Implemented new IT Security Organization designed to better protect BR’s assets.- Identified significant opportunities and marketed IT services throughout the organization, educating Senior management regarding the IT Department’s cost and impact. - Outsourced non-value added functions to key service providers, thereby stabilizing the environment and freeing up internal resources to focus on essential and value-added tasks.- Deployed Enterprise Application Suite, including PeopleSoft Financials (all modules) and H.R, VMS Revenue Settlement System, Landmark Suite and Merak Engineering products.
Frank Smith Skills
Frank Smith Education Details
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Dallas Baptist UniversityOrganizational Management -
Dallas Baptist UniversityFinance
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American Technological UniversityComputer Science
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Dallas Baptist University
Frequently Asked Questions about Frank Smith
What company does Frank Smith work for?
Frank Smith works for First Command Financial Services, Inc.
What is Frank Smith's role at the current company?
Frank Smith's current role is SVP, Chief Information Security Officer and Data Privacy at First Command Financial Services, Inc..
What is Frank Smith's email address?
Frank Smith's email address is fr****@****hoo.com
What is Frank Smith's direct phone number?
Frank Smith's direct phone number is +181776*****
What schools did Frank Smith attend?
Frank Smith attended Dallas Baptist University, Dallas Baptist University, American Technological University, Dallas Baptist University.
What are some of Frank Smith's interests?
Frank Smith has interest in Cycling, Reading.
What skills is Frank Smith known for?
Frank Smith has skills like It Strategy, Vendor Management, Integration, Business Process, Strategy, Leadership, Process Improvement, Management, Outsourcing, Project Management, Business Analysis, Business Process Improvement.
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