Frankee Russo Email & Phone Number

• Lead and direct a 3-person Accounts Payable Processing team, serving as the main point of contact for issue resolution.• Conduct daily and weekly analysis of utility billing data using self-developed complex Excel reports.• Develop and implement training aligned with management goals, including onboarding procedures.• Collaborate with Finance Development Team to enhance the Accounts Payable App, leveraging Salesforce and AP expertise.• Assist in testing system functionalities during departmental transition to Oracle Fusion P2P system.• Manage multiple deadline-driven projects, ensuring critical services are maintained.• Support month-end close procedures by timely entry of invoices and applying accurate general ledger coding.• Monitor operational metrics and provide key performance indicators to management by overseeing 10+ daily reports in Salesforce.

• Owned a book of business for a large client roster of integrated accounts, managing client onboarding, escalations, surprise and delight calls, and quarterly business reviews.• Presented strategic solutions to client concerns, providing feedback to improve work quality and encourage commitment, while analyzing dashboards to identify trends and areas of opportunity across client roster.• Identified upsell opportunities and initiated discussions with Sales and Services to enhance client portfolios, bolstering client retention through exemplary service and communication.• Utilized Hawke’s systems to accurately record proactive outreach, collaborated with the Partnership team to facilitate client introductions, and aligned with Marketing team for client inclusion in Hawke Marketing collateral and events, enhancing client and consumer preference by obtaining positive reviews on various platforms.

Boulder, Colorado, United States

• Provide decisive leadership and guidance for a 6-person team of Accounts Payable Processors, serving as the main resource for resolving a multitude of issues and handling 15-20 escalated requests daily from various sources internally and externally.• Manage operational metrics and provide key performance indicators to management through oversight of 10+ reports daily in SFDC.• Align training with management’s strategic objectives, designing onboarding procedures for new hires, and promoting transparency in knowledge sharing.• Collaborate closely with the Finance Development Team to refine and optimize the NetOps Accounts Payable App, leveraging expertise in Salesforce and AP processes.• Demonstrate a proactive approach to resolving AP-related issues with remarkable efficiency, managing multiple deadline-driven projects crucial to sustaining critical services and driving continuous improvement initiatives.

Boulder, Colorado, United States

• Accurately processed over 850 operational and capital invoices monthly, including handling multi-currency invoices and credit memos with precision.• Ensured all invoices received proper approval according to the company’s approval matrix, maintaining compliance and internal control standards.• Reconciled supplier accounts and promptly resolved discrepancies, particularly in urgent situations, to maintain strong supplier relationships.• Contributed to the development and implementation of projects aimed at achieving team goals, fostering a collaborative and productive work environment.• Completed ad-hoc projects as assigned, consistently meeting deadlines and delivering high-quality results.

Tinton Falls, Nj

• Acted as a consistent resource for clients to address general questions or concerns about their service, ensuring their needs were met and issues promptly resolved.• Onboarded new vendors, establishing positive and productive relationships from the outset to facilitate seamless collaboration.• Resolved 150-300 invoice discrepancies for vendor accounts on a weekly basis, maintaining financial accuracy and vendor satisfaction.• Collaborated with the Project Management team to coordinate and set up services for new client locations, ensuring efficient and timely implementation.

Tinton Falls, Nj

• Effectively resolved client issues in a timely manner, ensuring customer satisfaction and maintaining strong client relationships.• Utilized Service Channel to meticulously update and manage client work orders, ensuring accuracy and efficiency in service delivery.• Coordinated and scheduled services between vendors and clients, facilitating smooth and seamless operations.• Developed and implemented strategic cost-saving initiatives, helping clients optimize their budgets and achieve significant financial savings.