Frank E. Gomez

Frank E. Gomez Email and Phone Number

Customer Service - Logistics Manager at Capital Ingredients, Corp. @
Frank E. Gomez's Location
Miami, Florida, United States, United States
Frank E. Gomez's Contact Details
About Frank E. Gomez

Experienced Accounting Professional, directly involved with full-cycle of Accounts Payable and Accounts Receivable processing; Business-to-Business Collections, Customer Service and Logistics Management. Actively pursuing a new career opportunity in the accounting field or an Administrative Assistance position in a challenging growing business. Bilingual: English & Spanish communicator with attention to detail; resolving issues in a timely-effective manner. Proficient in Microsoft applications, and competent with QuickBooks, AVID-Exchange, Turbo-Tax, and Oracle, financial software.

Frank E. Gomez's Current Company Details
Capital Ingredients, Corp.

Capital Ingredients, Corp.

Customer Service - Logistics Manager at Capital Ingredients, Corp.
Frank E. Gomez Work Experience Details
  • Capital Ingredients, Corp.
    Customer Service - Logistics Manager
    Capital Ingredients, Corp. Feb 2019 - Present
    Doral, Florida, United States
    Responsible for maintaining a high level of professionalism with clients. Directly involved with Sales Orders Processing(sales order entry, order request for pick up from assigned warehouse, transportation arrangement/coordination, product dispatch's verification and invoicing), of assigned accounts. Monitoring of containers requested from overseas for direct shipping to customers and warehousing(temporary product storage). Assistance to warehouse(s) and Accounting Department on inventory management.
  • Career Transition
    Accounting Specialist
    Career Transition Apr 2018 - Feb 2019
    Experienced Accounting Operations Professional - Directly involved with full cycle of Accounts Payable and Accounts Receivable; Business to Business Collections and Customer Service oriented. Bilingual(English & Spanish) communicator. Proficient in Microsoft applications and competent with Quickbooks, Turbo-Tax,AVID-EXCHANGE, Skyline and Oracle financial software.
  • Miami Management Inc. [Property Management]
    Accounts Payable & Receivable Specialist
    Miami Management Inc. [Property Management] Feb 2017 - Apr 2018
    Miami, Florida
    Managed the full cycled process of Accounts Payable and Account’s Receivable for a portfolio of forty (40+) Home Owner’s Association Communities. Some of my duties included:* Maintenance of home owners payments* Deposits* Special Assessment - Payment distribution* Miscellaneous income payments* Vendor payments* Misapplied payment investigation and correction
  • Biz Group Usa [Marketing & Advertisement]
    Sales Coordinator
    Biz Group Usa [Marketing & Advertisement] Sep 2015 - Dec 2016
    Sunrise, Fl
    Responsible of providing marketing tools and promotional business solutions to large and small businesses and Latin American merchants in South Florida. The assigned duties of this position involved: Prospecting, presenting, contracts renewal, and negotiating agreements to existing and new clients. Providing updated information of industry trends; study of customers’ demographics and implementation of Customer Relations Management Systems/CRMs for strategic and operational marketing frameworks.
  • Walgreens [Online Sales Marketing]
    Customer Service Representative
    Walgreens [Online Sales Marketing] Aug 2013 - Sep 2015
    Miami Lakes, Fl
    Responsible for serving as Customer Service Representative for Walgreens’ Health Line & Home Care online Customer Service Help Line; ensuring those customer inquiries were handled and resolved in a timely and efficient manner. Maintained ongoing communication by phone, email, fax, or postal mail with customers to provide information in response to inquiries regarding products or services of customer complaints or issues; ensuring all matters were routed to the appropriate department or resolved.
  • Atlantic Relocation Consultants/Mayflower [Professional Moving Services]
    Move Coordinator
    Atlantic Relocation Consultants/Mayflower [Professional Moving Services] Mar 2011 - Apr 2013
    Fort Lauderdale, Fl 33312
    Served as customer's advocate by making sure the information, and main aspects related to customer’s moving needs complied as agreed with sales, and their moving contract. Some of the required duties of this position involved: Periodic communication with customers by phone or email; verification and correction of customers personal information, Bill of lading, and resolving issues in a timely-effective manner. * Maintained constant communication with customers by phone,and email about all aspects of their moving process including: Booking, packing, loading and delivery. * Documented all verbal and written communication's activities established with customers, employers, and colleagues as handled. * Increased customer service satisfaction ratings from 65% to 85% on long distance moves, and realized a 98% increase on local and intra-state moves. * Assisted sale managers with customer's bookings and appointment settings.* Handled customer's credit-card payments, complaints, and resolved grievances, and conflicts as received.* Inspected moving trucks for rentals, and resolved customers' issues when needed. * Helped receptionist attending inbound and outbound phone calls periodically.
  • Carrier Credit Services (Ccs) - [Third-Party Services Organization]
    Collection Manager
    Carrier Credit Services (Ccs) - [Third-Party Services Organization] May 2006 - Mar 2011
    Coconut Creek, Fl 33073
    Hired as Collection Manager to lead a team of three collectors; ensuring fair debt collection of past due invoices billed for containers/equipment not returned on the time agreed with carriers(demurrage)for two American-Flagged ocean liners transporting cargo to Puerto Rico and the Caribbean. Recovered 80% from accounts aging more than three years overdue with past due balances of $ 7 million in delinquency. Reviewed weekly past due aging balances with a team of three collectors, and provided personal support, bonus incentives, and negotiating strategies to help keep up collections’ goals. Personally involved in collections of delinquent accounts aging 90 days and more with overdue balances of $ 5,000. Prepared analysis of accounts and aging status for senior management as required. Conducted semi-annual department and staff’s performance reviews.
  • Vigo Remittance Corp/Western Union [Money Remittance]
    Accounts Receivable Supervisor (Night Shift)
    Vigo Remittance Corp/Western Union [Money Remittance] Feb 2002 - May 2006
    Sunrise, Fl 33323
    Hired as Account Receivable Clerk, responsible for collecting daily sale revenues from 50 independent agents from the U.S West Coast which generated around $ 2.5 million on weekly transactions electronically remitted. Promoted to Accounts Receivable Supervisor; after maintaining a consistent collections’ rating of 98% for eight consecutive months. Lead a team of eleven collectors, in charge of monitoring and collecting revenues from 500 independent agents; which generated around $ 12.5 million in sales from weekly transactions. Conducted weekly performance meetings to a team of eleven associates; tracked down group objectives, and recognized individual goal achievements (compensated with cash bonus incentives to reinforce collections); which regularly resulted above 90% plus accomplishment from $ 12.5 million remitted from weekly transactions. Assisted the Compliance Department by monitoring, and reporting agents remitting over $ 10,000 U.S currency suspicious money transactions. Conducted semi-annual employee performance reviews for the team, as mandated by senior management.
  • American Classic Voyages [American Flagged Cruise-Ship Lines]
    Accounts Payable Processor
    American Classic Voyages [American Flagged Cruise-Ship Lines] Apr 2000 - Jan 2002
    Weston, Fl 33326
    Worked as Accounts Payable Processor to support a team of five associates. Responsible for processing the company’s full payable cycle of the billing received from suppliers, and entertainers servicing a fleet of seven cruise-line vessels; making sure all invoices were properly reviewed, coded, entered, and approved for payment as contracted. Processed full Accounts Payable cycle, including: Distribution of incoming mail, GL-coding, data entry, invoice reconciliation, check issuance and approval, and check disbursement to suppliers and vendors. Audited invoice registries, and preliminary reports from co-workers for manager’s approval. Assisted the Accounts Payable Supervisor with issuance and distribution of 1099-MISC forms to vendors.
  • Acc Tours, Inc. - Wholesale Tour Operator [Leisure Travel]
    Accounts Payable Supervisor
    Acc Tours, Inc. - Wholesale Tour Operator [Leisure Travel] Feb 1990 - May 1999
    Miami, Fl 33131
    Recruited to work as Reservations Clerk for a Wholesale Tour and Travel Operator. Promoted from Reservations Clerk to Group Coordinator (within the calendar year of hiring); then promoted to Accounts Payable Clerk; before engaging the supervisory role in the Accounts Payable Department (position held, managed and expanded for seven productive years). Responsible for overseeing the full-cycle of Accounts Payable Processing-involving: verification of invoice's accuracy, investigation of discrepancies, payment approval, and checks distribution to vendors. Audited the work presented by the AP team, making sure all invoices were paid in a timely manner; according with the terms, and contracted rates as agreed with vendors/merchants. * Audited the work of the accounts payable team by making sure all invoices got paid in a timely manner; according with the terms and contracted rates agreed with vendors. * Resolved invoice discrepancies by matching vouchers against reservation requests, and contracted agreements; issuing stop payments when needed, and processing adjustments .* Helped the operation's department assisting groups of 15 or more in high season.

Frank E. Gomez Skills

Accounts Payable Accounting Account Reconciliation Analysis Management Customer Service Negotiation Financial Reporting Data Entry Invoicing Quickbooks Microsoft Excel Training Project Planning Financial Accounting General Ledger Auditing Microsoft Office Budgets Time Management Customer Satisfaction Payroll Gaap Organizational Development Strategic Planning Team Building Team Leadership Process Improvement Bookkeeping Sales Financial Analysis Finance Microsoft Word Teamwork Leadership Forecasting Conflict Resolution Bank Reconciliation Outlook Team Building And Leadership Training And Couching Negotiations Report Generation Computer Literate Performance Evaluations Process Improvements Accounts Receivable Marketing Microsoft Powerpoint Social Media Financial Statements Customer Experience Performance Management Cross Functional Team Leadership Operations Management Call Center Staff Development Workforce Management Vendor Management Change Management Coaching Customer Retention Employee Relations Team Management Metrics Customer Relations Supervisory Skills Quality Assurance Telecommunications Outsourcing Adobe Creative Suite Hiring Budgeting Billing Sales Management Mentoring Scheduling P&l Management Problem Solving Account Management Excel Documentation Process Development Vendor Relations Leadership Development Business Process Sales Support Telemarketing Resource Management Budget Management P&l Customer Focus

Frank E. Gomez Education Details

Frequently Asked Questions about Frank E. Gomez

What company does Frank E. Gomez work for?

Frank E. Gomez works for Capital Ingredients, Corp.

What is Frank E. Gomez's role at the current company?

Frank E. Gomez's current role is Customer Service - Logistics Manager at Capital Ingredients, Corp..

What is Frank E. Gomez's email address?

Frank E. Gomez's email address is fr****@****ail.com

What schools did Frank E. Gomez attend?

Frank E. Gomez attended Broward College, Sheridan Technical Center, Sheridan Technical Center.

What are some of Frank E. Gomez's interests?

Frank E. Gomez has interest in Tour And Travel, Business And Social Networking, Digital Photography/videography, Digital Communication Technology, Health, Children, Networkmarketing, Financial Software Training, Environment, Education.

What skills is Frank E. Gomez known for?

Frank E. Gomez has skills like Accounts Payable, Accounting, Account Reconciliation, Analysis, Management, Customer Service, Negotiation, Financial Reporting, Data Entry, Invoicing, Quickbooks, Microsoft Excel.

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