Frank Eliason Email & Phone Number

Frank Eliason, LLC serves CEO's, CMO,c and CCO's in transforming their business for the future by bringing in the power of Customer data, new technologies and helping them connect the dots within their organization to maximize return on their investment and grow their business with new and existing Customers. We further help craft the message to maximize understanding and trust with Customers. The world around us is changing rapidly. We are not about chasing the latest fad but maximizing technology in a manner that delivers results.

Austin, Tx, Us

Brain+Trust Partners is an executive consultancy helping busy leaders manage an evolving marketplace with common sense and strategic guidance. Our services include:​-Strategic communications and marketing-Management consulting-Digital transformation-Innovation planning-Advanced technology strategy

New York, Ny, Us

Zeno Group is a division of D.J. Edelman Holdings, a global leader in the public relations industry. Zeno is a mid-size PR agency with 22 offices worldwide.• Transforming Zeno’s digital offerings from an add-on service to becoming a core competency of the firm • Leads teams throughout the U.S. by aligning responsibilities, strategy, budget, and vision • Introduces new technologies and measurements to the organization and to Clients to transform companies in terms of public relations, marketing, and Customer experience • Creates roadmap of technologies and hiring to maximize revenue while limiting expenses • Educates leaders at Zeno and in Client organizations regarding trends in digital and Customer experience • Wins new business that goes beyond public relations and marketing and creates ongoing revenue for Zeno by moving Clients toward holistic business transformation, including Customer Experience (CX) and CX Design

New York, New York, Us

Citi is a global banking leader located in 140 countries with 16,000 offices worldwide. The company is ranked 20th on the Fortune 500, with revenue exceeding $65 billion.• Led organizational transformation to focus on the Customer• Developed global strategies to drive consistent, improved experiences across all Customer channels• Created data-driven approaches that will create “wow” moments for Customers• Recommended and implemented tools to bring Consumer data to the forefront of every decision

New York, New York, Us

• Developed long-term strategic vision for how Citi can best leverage social media in a consistent brand-building manner to provide the greatest value for the Customer• Strengthened existing listening efforts to build a culture within each business that focuses on the voice of the Customer through all communications channels, including social media

New York, New York, Us

• Developed and implemented social media strategic plan for Citi’s North American businesses• Scaled operational aspects of social media within specific business units, including Customer operations, marketing, and public relations• Implemented strategic social media listening methodologies at all levels across the organization• In the midst of the mortgage crisis, created a broad-scale program to help struggling homeowners, saving over $3 billion worth of homes• Recognized by Bank Technology News as a top innovator for two consecutive years (2011 & 2012)

Arlington, Virginia, Us

CBBB is the network hub for BBBs in the US and Canada. Like BBBs, CBBB is dedicated to helping Consumers find and advocate for trustworthy business. As the BBB enters their 100 anniversary, I am privileged to be a member of their team.

Chandler, Arizona, Us

Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. It is an honor to serve on their board of directors.

Philadelphia, Pa, Us

Comcast Corporation is the largest cable operator in the United States with revenue exceeding $55 billion.• Advised and implemented strategy for Customer operations with over 300 million interactions per year• Managed the office of the president, digital Customer care, and feedback channels for the business• Implemented new tools company-wide to improve Customer experience and satisfaction• Recognized by Comcast CEO as transforming the culture of Fortune 100 company with over 100,000 employees • Advised and partnered with many leading companies about Comcast’s transformation of Customer Service, including Cisco, American Express, Home Depot, Forrester Research, and Nielsen

Philadelphia, Pa, Us

• Improved brand image by utilizing a disruptive approach to social media• Created and implemented a long-term vision for Comcast using social media, including building new team• Improved organizational reputation through Customer experience improvements• Scaled and operationalized social media efforts by building the business case and adding staff.• Delivered results measured by improved online sentiment, business improvements, and financial results• Credited for driving 9% increase in the 2009 American Customer Satisfaction Index (ACSI)

Philadelphia, Pa, Us

• Developed, implemented, and managed Comcast’s Customer feedback channels (over 300 million interactions per year)• Created company response to major crisis involving the brand and social media changing the overall perception of the company so it began to be considered a leader in the space• Managed staff 20 in handling inquiries to senior leaders via email, phone, and mail• Instituted programs to drive Customer feedback offline while creating change

Us

In 2007 Advanta was the third largest issuer of small business credit cards. That year the company’s market capitalization peaked at about $920 million.• Developed and implemented vision that improved Customer satisfaction and decreased employee turnover• Redefined call center metrics to focus on needs of the Customer • Evaluated the organization’s performance and procedures for senior leaders, including CEO• Led Advanta to be the first organization in the United States to implement and operationalize approaches using speech analytics