Frank D. F. Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Wilmington, Massachusetts, Us

Chicago, Il, Us

Valley Forge, Pa, Us

Global Technology Operations Program Manager leading and overseeing multiple global infrastructure implementations and upgrade projects on behalf of business and technology clients. Responsible for entire SDLC and PMLC life cycles from requirements through to closure. •Direct, manage and own all project planning & tracking for active VDI projects within Global Technology Operations •Own Microsoft Project plans, resource plans, financial tracking and Gantt charts that track and provide project health•Facilitate, coordinate and manage key interactions and working sessions with Information Security, Legal and Compliance ensuring VDI platform compliance to regulatory laws and corporate guidelines•Liaise between the functional business clients, technical VDI and application integration teams•Negotiate with key resource managers and executive leadership within the enterprise to guarantee support and effort on behalf of the VDI program•Coordinate communication of service offerings to business and technology partners and stakeholders •Promote VDI platform benefits across global business and technology teams while upholding the VDI brand within the organization•Develop and manage user requirements into single document to be socialized and reviewed with technical team for system requirements and design and implementation plans•Coordinate User Testing of the VDI environment and verify tests align to business requirements •Manage Software Governance and Compliance organization within each business unit to streamline software validation and certification on VDI platform•Manage key interactions and working sessions between technology teams to provide continuous improvement of VDI platform •Develop and manage global migration strategy for VDI within enterprise organizational infrastructure •Track and manage all VDI related risks and issue to prompt remediation and resolution to ensure VDI platform reputation across the enterprise is preserved

Toronto, Ontario, Ca

Retail Money In (RMI) Product Senior Project Manager leading multiple teams of highly skilled, application development engineers, database administrators, security specialists, system analysts, and infrastructure specialists managing multiple highly complex application development and infrastructure projects. Responsible for managing both the solution development life cycle as well as the product development life cycle within the retail banking product segment.•Direct and manage large-scale applications, programs and projects across multiple product lines, involving significant scope and complexity and 50 to 100 people•Manage program and project financials to include budgeting, forecasting, variance explanation and resource related expense issue resolution•Communicate updates regularly on major milestones, escalations, and status to business partners, technology partners and stakeholders•Provide governance ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure meet promised schedules•Direct technology groups at an operational level to ensure business requirements are translated into technical activities and the correct resources are engaged to complete work to schedule, budget, scope•Work autonomously with the unit management and collaborate with other business leads to establish and execute on common goals •Ensure delivery of projects to the business partner, meeting approved scope/cost/schedule/quality for the project •Perform risk identification and mitigation activities, escalating unresolved issues to the Executive and / or Steering Committee where appropriate to secure their timely decisions/support•Manage acquisition and deployment of resources, including budget, by working with functional managers to secure resources required for the project•Influence senior level leaders and partner with other IT Managers to ensure resources remain engaged with mission critical project related activities

Philadelphia, Pa, Us

Video Product Quality Assurance Program and Project Manager utilizing Agile Development Methodology leading multiple teams of highly skilled, cross-functional Cable & Video Professionals and Engineers. Implementing new product data center builds and providing day to day leadership and oversight for ongoing delivery of services and technical projects. Responsibilities include:• Manage multiple projects through entire project life-cycle (inception, design, development, integration and test, trial, and deployment)• Coordinate scoping and architecture review activities for initiated programs and follow process for program approval at architecture initiation board• Create and track E2E project plan (in conjunction with the lead engineer)• Track tasks and milestones across all parties (including vendors)• Coordinate, manage, and drive test organization activities• Facilitate bug triage, manage bug lists across vendors, track issue resolution with Lead Engineer• Coordinate change request generation and tracking• Act as lead to make project’s scheduling decisions (in conjunction with the lead engineer) or facilitate conversations necessary for decision making• Report on project’s progress as required by product engineering management• Identify and manage critical path and risk areas, and create risk response and mitigation plans• Report weekly (or as necessary) on any risks/issues• Escalate as required to unblock open issues• Work with other PMs to track and manage inter-project dependencies• Communicate updates on major milestones, escalations, and status to Lead Engineer and Lead Product Engineering project manager• Work with lead engineer and management to set project specific budget• Project spend rates based on the budgets• Manage within budgetary objectives set by manager, monitoring and controlling costs within functional area• Provide research and assistance to leadership in the development and design of new projects.

Houston, Texas, Us

IT Managed Service Operations Manager and Project Manager leading a team of 125 highly skilled, cross-functional IT Professionals. Implementing enterprise managed service operations and providing day to day leadership and oversight for ongoing delivery of services and technical projects. Migrating existing client systems into consolidated managed service centers. Implementing and maintaining financial models, process and procedures for forecasting and control of P&L, balance sheet, and product objectives. Managing rate of return, working capital requirements, and investment opportunities for new and existing business. Continuously analyzing and improving existing processes and procedures. Continuously identifying, analyzing, and mitigating all risks to ensure the successful delivery of objectives.•Identify top talent and build successful, high performance, business oriented technology teams•Single Point of Contact for all client and executive leadership interaction•Oversee Service Level Management of all contractual agreements•Provide asset management and procurement manager services on behalf of client projects and operations•Manage vendor relationships and performance to contractual service levels•Present performance metrics and continuous process improvement to executive leadership•Resolve all issues and challenges to the successful delivery of managed services•Provide ownership and management reporting on P&L, Balance Sheet to include forecasts and variances•Translate business requirements into technical activities and manage execution of WBS•Identify and analyze risks; develop risk management plan; regularly review and update risk register•Define Scope of projects to meet business requirements•Perform stakeholder analysis and manage stakeholder expectation

Computer Engineering

Finance, General

Certified Scrum Master, Certified Scrum Master