Frank Fiene Email & Phone Number

Jacksonville, Florida Area

Jacksonville, Florida Area

Identified prospective U.S. businesses with >50 employees; established phone and email contact, built rapport; presented employee benefit financial solutions to Business Owners and HR/Payroll Managers via WebEx, phone and electronic communications. Utilized ACT and Salesforce to manage sales efforts. Managed relationships and supported key national accounts such as, McDonalds and Chick-fil-A with implementations. Adhered to performance metrics–i.e. outbound call volume, conversions and quality. Consistently ranked #1 of 12 in achievement of outbound call volume—delivered ~ double the minimum required 50 calls per day. Rapidly learned industry, systems and viable industries to target; progressed to Top 5 closer. Recognized by VP and Sales Manager as a rising star; rewarded with sporting event tickets. Improved efficiency—minimized need for paper check creation and distribution for many employers; established no cost bank accounts and direct deposits for often under-banked employee populations in variety of industries.

Carmel, In

Marketed and sold medical, life, long term care insurance and annuities, primarily to senior consumers. Employed door-to-door and phone outreach strategies to secure appointments to learn about customers’ needs and provide customized financial solutions. Cultivated leads and referrals one-on-one and through group presentations to grow to profitable business with >$2.1M in annual premium revenues. Oversaw marketing, sales, contract administration, reporting and P&L of personal business unit. Represented multiple insurers’ products, including Anthem, Standard Life and Penn Treaty. Recognized Salesman of the Year —2009. 2005, 2002 and 2000; ranked #1 out of 58-65 agents. Finished in Top 3 in sales—2013, 2012, 2011, 2010, 2008, 2007, 2006, 2004, 2003 and 2001. Awarded Rookie of the Year, 1999; ranked 9 of 58 agents. Generated $1M+, wrote ~250 policies each year throughout tenure. Chosen to train and mentor new agents in the Indiana market. Consistently earned paid conventions annually; given only to Top 20 sales performers. Won numerous incentive, product-specific contests sponsored by parent company and/or insurers.

Jacksonville, Florida Area

.Retained to assist in recruiting independent freight and logistics agents, following three past unsuccessful attempts by company, in support of new sales model initiative. Participated in weekly strategy sessions with Director of Marketing. Sourced high-performing ($1M+ in sales) independent logistics agents nationwide using ACT, LinkedIn, personal referrals and other technologies. Established back office recruiting/hiring systems and processes, as well as agent recruitment/sales messaging; prescreened hundreds and recruited 15 agents in <3 months. Overcame lack of product differentiation to persuade agents to represent Sunteck.

Carmel, In

Hired as first-ever recruiter for this regional office to recruit, interview and navigate candidates through rigors of insurance licensure. Located potential agents through job posting websites, primarily Career Builder; screened and made hiring recommendations to regional management. Doubled number of agents to 26; successfully ushered candidates to become fully vetted and qualified insurance sales professionals; had ~4 candidates in process upon departure.

Carmel, In

Performed calls and convinced consumers to share their service experiences in high-volume outbound call environment to gather marketing, customer loyalty and retention, and service optimization data for clients such as, Publicis, Goodwill, Jackson Hewitt, Bissell and Ball State University. Completed 10-12 full surveys per day in challenging setting.

Indianapolis, Indiana Area

Progressed; 1st as Warehouse Manager; supervised ~9 employees in material procurement and distribution across 5 Midwest states. Drove inventory from $4.6M to $1.2M in 1.5 years. As Installation Manager, led 55-60 residential/commercial installers/contractors to generate record-setting installation revenues of $1.7M in one month; slash commercial install wait-time from 2 months to 2 weeks; produce overall profit margin of 24% vs. plan of 20%. As General Manager, managed all sales, operations and administration efforts for $30M branch; held full P&L responsibility. Increased sales to 120% of goal; reduced pre-install cancellations by ~50%; attained 0 employee turnover.