Design, Provision and Coordinate all Option 2 Ethernet order types (1,2,3,4). Adds, Changes, New Installs and Disconnects. Review order for accuracy and required information. Picked up where automation failed and pushed order through manual Ops approval. Performed address validation, least cost LEC/ Path and capacity checks. Contacted LCONs to confirm physical address, demark, local contacts information and site access requirements. Reviewed selected LEC/CLEC ordering requirements and created manual ASR to submit. Follow up with LEC/CLEC for FOC and process rejects/ CNRs in a timely manner. Escalated with LEC/CLEC when required. Verizon systems utilized: PC, OneView, Request Net, InetInquiry, BBCD, SNM, Cameo, eASR COMs, TCOMS.

COMs order entry on all Option 2 Ethernet order types (1,2,3,4). Adds, Changes, New Installs and Disconnects. Reviewed order for accuracy and required information. Picked up where automation failed and pushed order through manual Ops approval. Performed address validation, least cost LEC/ Path and capacity checks. Created both access and flow orders per requirements and Ops Approved. Created VLAN orders in VDDS. Monitored order bucket and processed rejects, sups and cancels as needed. Verizon systems utilized: COMs, PC, OneView, Request Net, InetInquiry, BBCD, SNM, Cameo, eASR TCOMS.

Full responsibility for the accurate completion of customer orders. Track through the order entry and delivery and keep customers and internal stakeholders updated on a regular basis. Engage in the weekly sales forecasting process to understand and plan. Ensure that Orders are complete and accurate ('clean'). Work with technical/pricing expertise, Sales and/or the Customer to correct any incomplete Orders. Once Orders are clean, create orders on Siebel/Order-Pro and submit to Order Entry. Take ownership of resolving any rejected Orders by working with the appropriate expertise across the International organization and/or the customer. Take Change Orders (including moves, adds and deletes) directly from customers and process within SLA. Track Orders against key milestones throughout the deliver process until completed and revenue is fully realized. Proactively provide the customer and the account team with regular updates and status reports on any Orders that are in progress. Attend meetings with the account team and customers to maintain strong business relationships and clear lines of communication. Work closely with International Project/Implementation Managers (and US Implementation Consultants) that are assigned to deals to ensure that all activates are organized and prioritized in line with customer expectations.

Full responsibility for the accurate completion of customer orders. Track through the order entry and delivery and keep customers and internal stakeholders updated on a regular basis. Engage in the weekly sales forecasting process to understand and plan. Complete Service Information Forms (SIF's) on behalf of Sales and create Quotas on Siebel. Ensure that Orders are complete and accurate ('clean'). Work with technical/pricing expertise, Sales and/or the Customer to correct any incomplete Orders. Once Orders are clean, create orders on Siebel/Order-Pro and submit to Order Entry. Take ownership of resolving any rejected Orders by working with the appropriate expertise across the International organization and/or the customer. Take Change Orders (including moves, adds and deletes) directly from customers and process within SLA. Track Orders against key milestones throughout the deliver process until completed and revenue is fully realized. Proactively provide the customer and the account team with regular updates and status reports on any Orders that are in progress. Attend meetings with the account team and customers to maintain strong business relationships and clear lines of communication. Work closely with International Project/Implementation Managers (and US Implementation Consultants) that are assigned to deals to ensure that all activates are organized and prioritized in line with customer expectations.

Review service requests and update, reject or cancel when appropriate. Validate addresses in Insite and verify pricing based on the products and market. Create Siebel orders, build service locations, billing locations and products. Validate Siebel orders, complete MACD tickets and push forward to PSR creation. Create PSRs in TBS, build products, apply provisioning plans and push forward to provisioning team.

Provision, design and coordinate UBLs, DS1s, DS3s and Local Number Portability orders to various LEC, ILEC, CLEC using TBS, E-Bonding systems and NPAC/SOA. Pull CSR’s and address validation using ILEC systems LSI, IMA, LENS, WISE and Toolbar. Design order by searching for available switch, router, DACS and APOT facilities and assigning them to order. Key LSR, ASR, ISR, DSR and submit to various LEC, ILEC, CLEC FOC information and update TBS. Order and coordinate LNP with the LEC, ILEC, CLEC based on negotiated due dates with XO customers. Create new or release subscriptions using the NPAC database to meet designated dates.

Acted as single point of contact for a group of assigned national accounts. Account contacts reached me via phone or e-mail. Also made outbound calls to account contacts at least twice monthly to inquire of service in a proactive manner. Answered inbound customer calls from end user customers and sales and escalation managers on a national level. Created service orders through internal systems to add new service, disconnect service and to add and remove additional features and services. Researched service and payment history in various internal systems, offered explanation of charges or opened billing dispute tickets when necessary. Opened trouble tickets and performed preliminary troubleshooting of issues, contacted and opened tickets with ILEC when necessary. Log and track calls. Issue appropriate response dependent upon customers’ reason for calling. Follow up and give status to customer in timely manner. Escalation of customer issues as needed.

Responsible for overseeing the provisioning of customer order requests for nationwide telephone reseller. Facilitated the distribution of the workflow to carrier representatives, analyzed the production of the group and reported the workflow productivity to management through reports and spreadsheets. Contact and work with various ILECS nationwide in resolving problem orders. Run and print reports on all accounts entered to keep accurate and timely provisioning of orders. Research and implement tools provided by ILECS to aid in provisioning of orders. Developed manuals, curriculum and agendas, aided in facilitating the training of new and repositioned employees.

Sales and collections of rental products in show room and responsible for scheduling of delivery of products in a timely manner. Customer contact and follow up to verify customer satisfaction. Duties also included inventory auditing and tracking of products as well as shipping and receiving.