Frank F. Email & Phone Number

San Diego, California, Us

Carlsbad, Ca, Us

Served as product owner and system administrator for companies’ ERP, CRM and connected apps.Managed product backlog for updates, upgrades and bug fixes for companies’ ERP and CRM.Collaborated with consultants, and cross-functional teams for major updates and upgrades to ERP and CRM systems such as product refresh in Salesforce CPQ.Developed reports and dashboards for Sales, Marketing, Finance, and Executive teams, providing data-driven insights on all aspects of business using Salesforce, Excel, and NetSuite.Managed various business activities, including gathering business requirements, assessing impacts on sales and marketing, and leading projects in collaboration with key stakeholders from different departments.Subject matter expert on sales process and procedures; continuously improving business processes.Supported sales team and junior sales operations analysts with quoting and processing quotes for invoicing.Successfully trained incoming employees on sales processes and procedures; trained and mentored junior sales operations analysts.Managed procurement (Purchase Orders) of hardware and software for internal and external customers.Backup to Director of Operations for facilities related projects.

Carlsbad, Ca, Us

Served as product owner for company's ERP and CRM system.Managed product backlog for updates, upgrades and bug fixes for companies’ ERP and CRM.Collaborated cross-functional teams for major updates and upgrades to ERP and CRM systems.Developed reports and dashboards for Sales, Marketing, Finance, and Executive teams in Salesforce, Excel, and NetSuite, providing data-driven insights on quota attainment, sales pipeline, and other ad hoc requests.Managed various business activities, including gathering business requirements, assessing impacts on sales and marketing, and leading projects in collaboration with key stakeholders from different departments.Supported sales team and junior sales operations analysts with quoting cycle from creating quotes to processing quotes for invoicing.Successfully trained incoming employees on sales processes and procedures; trained and mentored junior sales operations analysts.Subject matter expert on sales process and procedures; continuously improving business processes.Managed procurement (Purchase Orders) of hardware and software for internal and external customers.Backup to Director of Operations for facilities related projects.Updated requirements documentation and training videos.

Carlsbad, Ca, Us

Developed reports and dashboards for Sales, Marketing, Finance, and Executive teams in Excel, and NetSuite, providing data-driven insights on ad hoc requests.Supported sales team with quoting cycle from creating quotes to processing quotes for invoicing.Successfully trained incoming employees on sales processes and procedures.Subject matter expert on sales process and procedures; continuously improving business processes.Managed procurement (Purchase Orders) of hardware and software for internal and external customers.Backup to Director of Operations for facilities related projects.Created sales processes, requirements documentation and training videos.

San Diego, Ca, Us

Collaborated with database administrators on the design and implementation of the company’s database warehouse.Designed and developed executive and department dashboard and reports.Collaborated with cross-functional teams to identify key metrics.Created and updated business and functional requirements documents.Managed sales product backlog for updates, upgrades and fixes for the company’s database warehouse.

San Diego, Ca, Us

Served as the subject matter expert on sales process and procedures.Engaged with internal stakeholders for data needs.Built and maintained several reports for the sales team, such as projected month end sales, and renewals report.Developed and implemented sales commission methodology.Trained sales reps on sales processes and products.

Peterson Air Force Base, Colorado Springs, Us

Managed launch systems cost estimates for the Department of the Air Force; worked with cross-functional teams to keep cost estimate accurate.Analyzed technical and contractual documents (Federal Acquisition Regulation, Cost Accounting Standards); provided recommendations to management and cross-functional teams.Provided analysis and financial models ranging from $2-$80 million projects.

Peterson Air Force Base, Colorado Springs, Us

Managed $7M department budget; monitored budget vs. actuals and provided updates/recommendations to senior management. Supported RFPs for high-profile space program contract valued at $75MCreated $3M cost estimate / forecast to add five NASA and commercial satellites to future launch.Gathered / interpreted technical requirements and analyzed data for $2M electrical system upgrade; project approved for implementation.Interpreted requirements and analyzed data for $7M construction project; trained junior staff to manage project while transitioning to new role.Improved workflow of invoicing and PO procedures for department.

Academic Courses: Algebra, Geometry, Personal FinanceCoaching: Head Cross-Country Coach, Assistant Track & Field CoachPlan and deliver engaging and effective mathematics lessons that meet the needs of students and curriculum requirements.Develop and implement lesson plans, instructional materials, and assessments to support student learning and development.Created a positive and inclusive classroom environment that fosters student engagement, participation, and collaboration in mathematics learning.Differentiated instruction to accommodate diverse learning styles, abilities, and interests of students.Assessed student progress, track academic performance, and provide timely feedback to students and parents in mathematics.Established and maintained open communication with students, parents, and colleagues to support student success and address concerns in mathematics education.Contributed to District-wide curriculum development team; analyzed educational standards and new math resources to create roadmap / timeline for teachers’ completion of required state standards.Managed two coaches and business / athletic activities for Boys & Girls cross-country teams.

Key Accounts: TiVo, Nokia, American Power Conversion, and PlantronicsCreated and maintained monthly ad-hoc reports to provide in-store intelligence for clients.Developed reports that illustrated number of stores visited, education materials provided, sales reps trained, customers educated on products, and all product issues.Led 100+ outside reps to execute end-cap setup for 1000+ stores nationwide; maintained 98% end-cap setup (vs. 95% objective). Increased exposure of client products in stores.

Academic Courses: Pre-Algebra, AlgebraOther Duties: After-School Athletic ProgramDeveloped syllabus and lesson plans (daily, monthly, yearly).Created, designed, and executed individual/group projects, and lectures. Designed quizzes and exams to test student knowledge of state standards.Analyzed quizzes and exam to understanding depth of learning students achieved.Collaborated with staff on teaching methodologies to further increase success of students.

Redlands, Ca, Us

Prepared, coordinated and analyzed institutional quantitative and qualitative data.

Corona, California, Us

Provided logistical and statistical analyses to the Department of the Navy by analyzing large dataset to determine the reliability, availability, maintainability, quality assurance of Navy munitions.

Mba, Finance

Ba, Mathematics, Minor Statistics

Certificate, Teaching Credential

Aa/As

Education record