Frank Gutierrez Email & Phone Number

San Francisco, CA, US

San Francisco, California, US

• Transform technical operations, integrating Zendesk.com into the larger,parent engineering organization. Play key role as a member of the seniorleadership team of the parent organization, including conducting.
• Spearheaded upgrade of customer analytics integration platform withPendo/Segment; saving the company $500K, annually, while improving thecustomer experience.
• Released Onboarding panel and increased new customer adoption ofadditional products/services by 10%.
• Hired top tier talent and developed/mentored leaders and engineers withinZendesk.
• Ensure Trouble Free Availability (TFA) goals and commitments for servicesowned, delivered, and operated are met.

Palo Alto, CA, US

• Optimized user experiences by running comprehensive tests on high-qualitytechnology, ensuring all design requirements and features for the Stockpilewebsite and mobile applications were fully realized. Strengthened.
• Established efficient systems using Agile methodology, resulting increating a productive operating model.
• Broke ground on a new project series that achieved a decline in iOScrashes by 89.5%, reduction in Android crashes by 81.3%, batch processingtime decrease by more than 92%, and a success rate of cost-basis jobs to99%.
• Introduced an online onboarding application system resulting in completionof an application in under one minute.
• Launched online onboarding application unit testing with 95% codecoverage, fully functional automated end-to-end test coverage, andconsistent monitoring. Recognized as the company's first fully automatedCI/CD pipeline.
• Mitigated waste and achieved less overspend by leading competitive auditcontract negotiations.

New York, NY, US

• Directed multi-location scrum teams to distribute high quality technologyresults for business requirements. Constructed features for consumer andbusiness client web and mobile applications. Organized design.
• Headed reorganization of the Servicing department, mobile and webdevelopment.
• Delivered full book of work with 15% less staff due to budget cuts.
• Lowered attrition by 25% and improved employee satisfaction scores.
• Led the team which designed and developed the Chase Digital Assistant Mobile App.

Menlo Park, CA, US

• Led strategy creation and implementation of the Digital portfolio.Orchestrated tactical implementation of a global R&D plan and managedfinancial, material, and human resources to boost overall Digital.
• Delivered quality implementations on behalf of customers, with accountsvalued at $10M+, annually.
• Developed Business Edition Premise with a lean team, executing a turn-keyinbound and digital solution on a VM image, shrinking time to value from twomonths to two weeks, and gaining $10M annual revenue, and $35M for.
• Positioned company as market leader and transitioned digital channels tothe cloud.
• Developed and led a 150-person team across five countries, with less than3% turnover. Introduced continuous delivery agile software techniqueprocess.
• Improved automation efficiency and implemented strategy to automate 3kmanual test cases, recovering 60 workweeks and 16k test cases yearly.

US

• First employed as Manager, was promoted multiple times until assuming roleof Vice President in 2005. Headed development strategy to design and executeweb presence. Detailed front-end plan, focused on customizable and.
• Created public strategy and partnered on a marketing approach forbranding, including new public, mobile, and B2B sites and an educationcenter. Controlled/negotiated scope, task scheduling, and project timelines,and.
• Achieved recognition for E*TRADE as the "Fastest and Most ReliableWebsite" in keynote broker trading index.
• Originated first stand-alone web 2.0 application, TaskBar. LeveragedJSONP, CSS, XHTML, CSS Sprites to create functionality across multipleplatforms.
• Created development team cohesiveness, with less than 5% turnover.Restructured operations and automated workflows with in-house system andSimplified Web Development team with clarified developer and producer tasks.
• Applied digital signatures which facilitated real-time account openingsand saved $5M annually.

Westlake, Texas, US

• Upheld world-class development of a call center development enlarging staff base from 40 to 350+. Advanced support systems for Schwab One and Schwab One Access products. Developed batch jobs utilizing BD2 and Cobol.
• Industrialized functionality for best-selling client account, Cash Management Account.
• Worked on the plan to rollout Knowledge Base system to all Schwab front line representatives.
• Developed and executed test plans.

Masters In Software Management, Computer Software Engineering

Mba, Computer Science

Ba, Economics

High School Degree, General Education