Lead Customer Returns and Outlet Warehouse departments across First and Second Shifts at the Louisville, KY fulfillment center for Zappos.com, a $1 Billion+ distributor of fashion merchandise and more. Responsible for returns grading, refurbishment, and final disposition of units with up to 170 warehouse associates and multiple operations and area managers. ► Mentored leaders in and established consistent data sharing and constructive coaching resulting in a 19% improvement in overall throughput in 6 months and $780,000 in annualized cost savings.► Used lean six sigma methodologies to troubleshoot and improve Sellable Yield driving an 18% increase and a $550,000 reduction in labor costs. ► Facilitated Kaizen Event for the Outlet Warehouse and enacted improvements creating $175,000 in yearly savings.

Owned all corporate operations functions for this $640 million distributor of Heating, Ventilation, and Air Conditioning equipment, parts, and supplies. Responsible for safety, warehouse excellence, logistics, real estate/facilities (90 US Locations), regulatory compliance, field operations support, loss prevention, and procedural documentation and training.► Established Daily Safety Huddles and comprehensive safety incident investigations driving an annual reduction in overall safety incidents (15%), injuries (4%), and driver accidents (50%).► Converted higher cost 3PL routes to company routes saving $480,000 on an annualized basis.► Created freight expense scorecard (KPI’s) and monthly review. Increased YOY freight income by 24% utilizing Kaizen principles.► Reduced overall facility square footage by 10% through layout optimization and improved building selection.

Headed all operations in The Americas for this $100 million global manufacturer of deicing/anti-icing and heat transfer products used in the commercial and general aviation, rail, industrial, and food and beverage markets. Manage procurement, manufacturing, and distribution of 3-5 million gallons of bulk liquid chemicals throughout The Americas on an annual basis via multi-modal transportation (bulk liquid tanker, barge, rail, intermodal, ocean, air, TL, and LTL).► Drove a 2.5% (of net sales) annual savings on transportation costs ($850,000) and a 2% annual savings on storage costs ($680,000) in six months.► Reduced the landed cost of a key intermediate, resulting in savings of $75,000 annually, a shorter supply chain, a tripling of inventory turns, and lower inventory carrying costs.► Introduced automated tank level monitoring to customers, allowing for web-based inventory tracking and a Vendor-Managed Inventory (VMI) program. Contributed to a 200% increase in revenue in 2 years.► Steered supply chain through harshest winter in 30 years in the Midwest (60% of our business) when customer demands exceeded contracted amounts by 35%. Kept all customers supplied in this record season.► Altered SAP process to reduce data entry time by 40% which also resulted in a reduction of duplicate VMI billings.► Standardized procedure to quote intermodal shipments for line hauls greater than 500 miles saving 15%.

Responsible for nine terminals in the state of Florida with a run rate of $40 million annually. Tracked and supervised 530 associates and contractors with a $32 million budget. Gained new expertise in handling multiple locations with creative leadership and troubleshooting abilities.► Fully revamped and redeployed staff and management for improved efficiency, which streamlined operations positively, delivered higher profits, and reversed negative customer perceptions.► In six months, added $400,000 to net profit through route consolidation and pay standardization for a major account.► Trained and oriented staff in client SOP’s, resulting in dramatically higher quality levels (reduced errors by 50%) and greatly improved deliveries (from 97.5% to 98.5% on-time).

Directed all daily activity at two locations in South Florida, worth $90 million in annual revenue, with 145 associates, $6 million in inventory, and a $12.4 million budget. Utilized expertise in strategic planning, leadership development, budgeting, forecasting, P&L management, regulatory compliance, domestic and international shipments, and extensive customer interaction.► Led the integration of an $18 million acquisition, US Office Products, Inc., consolidating 50% of delivery routes and reducing warehouse staff by 50% over 3 months, achieving $420,000 in synergy savings.► Increased year-over-year customer satisfaction levels by 5% by implementing enhanced quality controls, reporting procedures, and a web-based CRM tool.► Reduced warehouse errors by 50% over six months, by specifying and enacting quality reporting and processes► Implemented state-of-the-art technologies into warehouse and delivery operations, including RoadNet Routing software (dynamic routing), Pick-to-Voice, barcode scanning, and RF warehouse truck loading.► Successfully averted a Teamsters unionization effort at the Miami location.